This company is AWFUL, beware. There is not refund option if something doesn’t work! They will only issue a store credit and you only find out after you attempt to return the item. It’s on their websi... See more
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Verified
Quick delivery. Sterilized individual containers. Cost is difficult when you need this ongoing and multiples daily. After my postop cataract surgery schedule I will look for an alternative I can aff... See more
Verified
My dry eye symptoms have completely resolved with the De 3 Omega Oil soft gels!! They are so easy to take and no oil taste or burp up. My eyes used to water so much with the slightest breeze or cool... See more
Verified
My Dry Eye Rescue order was packaged with great care. I really appreciated that the boxes of Blink Eye drops all arrived in great shape. Before I found Dry Eye Rescue, I did not have this experience.... See more
Company details
Written by the company
Number one online destination for everything dry eyes. Shop doctor approved, dry eye products and find a dry eye specialist in your area.
Contact info
1200 S. Rogers Circle, Suite 16, 33487, Boca Raton, United States
- 888-982-7764
- support@dryeyerescue.com
- dryeyerescue.com
4.4
Excellent
1K reviews
This company is AWFUL - Don’t buy anything from them!!!
This company is AWFUL, beware. There is not refund option if something doesn’t work! They will only issue a store credit and you only find out after you attempt to return the item. It’s on their website as an FAQ and their customer support says you are supposed to check that BEFORE you place an order! Who does that?! Zero stars if I could give it that rating. Terrible customer support.
Date of experience: December 07, 2024
Ordered on 9/6 and received 9/9 in…
Ordered on 9/6 and received 9/9 in Missouri. Great prices and very fast delivery from FL to MO.
Date of experience: September 09, 2024
Beware, when you make a purchase, you will not be warned about it.
People have written here about this situation before, and now it happened to me. I made an order and after some time I decided to return it. They accepted my goods, but then they also wrote that they do not return the money to my bank account, but credit it to my account in their store, and now I can only spend this money in their store. I'm not sure, but is it even legal?
In general, as for me for such it is extremely unprofessional and certainly, I do not recommend anyone to contact them, as if you return your goods, the money will still remain with them.
Date of experience: June 26, 2024
fraudulent vendor
I placed an order that was cancelled. I called and inquired why? The CSR told me the order was tagged as potential fraud. Excuse me??
I paid with a valid credit card that was accepted. The CSR suggested I sent a copy of my DL. I told the THEY were the fraud.
Date of experience: May 17, 2024
Reply from dryeyerescue.com
Hello Tom, sorry you had to go through this. We are getting hundreds of fraudulent orders per month, which forced us to install a 3rd party validation software. For some reason this software flagged your order, and we can not override it. Only thing would be to use another credit card. If you would like to call us, we are happy to discuss further with other options.
NOTICE-They do not refund purchases
NOTICE-They do not refund purchases. They only provide you with a store credit. I called in to place my order and talked to a rep. They never told me upfront. I will never shop at dryeyerescue.
Date of experience: April 11, 2024
Reply from dryeyerescue.com
Due to the nature of our products being health care, manufacturers do not accept returns, thus we offer at least store credit, as the returned items cannot be resold. We have tried to make our return policy more noticeable to our customers.
Verified
Easy to order- timely delivery
Date of experience: November 01, 2023
Verified
It was fast and super easy with…
It was fast and super easy with automatic shipping. Easy to change shipping dates too.
Date of experience: November 01, 2023
Verified
Verified
I like the offers the DryEye Rescue has.
Date of experience: October 31, 2023
Verified
Easy to order and fast delivery
Date of experience: October 28, 2023
Verified
Quality and Price
The price, at first. It was 1 of maybe 2 higher quality brands that were recommended, but the price for this product is a bit better.
Date of experience: October 28, 2023
Verified
Great service and products
Date of experience: October 27, 2023
Verified
If only it was available
The product is exactly what I was looking for but it’s no good if is out if stock. I had to find a different option.
Date of experience: October 25, 2023
Verified
Easy to navigate the website to order…
Easy to navigate the website to order my products and always receive my delivery in a timely manner!
Date of experience: December 14, 2023
Verified
Love it!
We love the cost, the packaging and the product! So easy!
Date of experience: December 14, 2023
Verified
Shipping 2 day air option was a joke
Shipping 2 day air option was a joke
Took 5 days to arrive
Why offer it as an upgrade if you purchase over a certain amount and not come through???
Date of experience: December 14, 2023
Verified
Carry what I need with reliable shipping
Date of experience: October 18, 2023
Verified
The product arrives timely and it’s a…
The product arrives timely and it’s a very good product , it’s seems to work , with gradual eye site improvement.
Date of experience: October 18, 2023
Verified
Excellent group, dryeyerescue.
I am very happy with dryeyerescue. They are very easy to work with and always willing to help if I have any issues. They deliver their products on schedule and the packing is excellent! And their price is extremely good.
Date of experience: December 13, 2023
Verified
I would purchase this again now that I understand
Update 01/16/2025: This review is for Lumify only. Well its been over a year and I have to admit I was wrong. After purchasing their eyedropper that reduces the waste, I have saved purchasing more bottles and the smaller amount is still as effective. As long as you really understand what you are buying and READ what they are sending, you really wont or it least shouldn't notice any difference using the smaller amount of the product and in the long run end up paying much less. I am glad I purchased this item.
I felt like I was scammed. Partially my fault for not understanding and re- reading. But simply put they charge an enormous amount for the same bottle you can purchase for as little as 18.00. They just add an eye dropper so you don’t use as much. If that indeed increases the life by 5 months is yet to be established.
They price the product at 69.99 for a standard large bottle you can buy as low as 14.98 on sale. I got 50pct off thinking I was getting a 6 month supply. So I stupidly bought 2. Not the case you get one bottle and a dropper to put out less product.
Date of experience: November 30, 2023
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