Verified
Working with Caramel has been a great experience so far especially with Matt. He's works hard with us and we really appreciate working with him. He really works to get us great approvals with great ra... See more
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Staff comes across as if it's too much hassle to provide support. They make response and timeline commitments they choose not to honor. Very frustrating. It was one problem after another and no one... See more
Company replied
Verified
Caramel has been a great part of my business as an independent dealer. Andy has helped to grow my business in many ways. Thank you Caramel/ebay
Company replied
Verified
Colyn is our representative and he is truly amazing. He is very responsive and knowledgeable and quick to inform us of what is happening next and what to expect. We have closed several deals wit... See more
Company details
- #12 of 13 best companies in Car Dealer
- #6 of 6 best companies in Auto Market
- #3 of 3 best companies in Motor Vehicle Dealer
- #5 of 5 best companies in Used Car Dealer
Written by the company
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. You don’t list your vehicle with us, and you don’t shop or browse on Caramel. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, and verification. With the option to add vehicle protection, digital inspection, finance, insurance, and transport.
Contact info
United States
- drivecaramel.com
4.0
Great
62 reviews
Replied to 17% of negative reviews
Typically replies within 48 hours
Invited
I am very happy with the transaction
I am very happy with the transaction, A+++++++
Date of experience: June 18, 2025
I tried to use their site for A vehicle purchase
I tried to use their site for a purchase. It took them 6 days to correct an issue on their site and the seller walked away and sold the vehicle to someone else. They don’t work weekends and they cost me the deal on a very rare vehicle that I might never find again!
Date of experience: June 28, 2025
Invited
Everything went as they stated
Everything went as they stated, no problems, no complaints.
Date of experience: June 14, 2025
Reply from Drive Caramel
Thank you, Dave! If you need anything we're here to help!
Invited
So far so good
So far so good, awaiting shipping / vehicle arrival. Caramel customer support has been excellent throughout the entire process.
Date of experience: June 28, 2025
Reply from Drive Caramel
Thank you very much! If you need any help please just reach out.
Invited
The process has been flawless so far
The process has been flawless so far. Just waiting on the pickup on Thursday.
Date of experience: June 30, 2025
Reply from Drive Caramel
Thanks very much, Gregory! We hope the pickup goes smoothly, and if you need any help please just reach out!
Invited
It was a different experience for me…
It was a different experience for me but everything went as planned in the help was excellent thank you very much
Date of experience: June 25, 2025
Reply from Drive Caramel
Thanks, Rufus! We hope all went smoothly and if you need any help just let us know - we're here for you!
Verified
Most of the deal we got approved and…
Working with Caramel has been a great experience so far especially with Matt. He's works hard with us and we really appreciate working with him. He really works to get us great approvals with great rates. Thank you
Date of experience: June 29, 2025
Reply from Drive Caramel
Thank you so much, Mohammad! We appreciate you!
Verified
Reply from Drive Caramel
Thank you, Nic! If there's anything you need please just reach out and we're happy to help!
Verified
I'm glad I get to work with Matt…
I'm glad I get to work with Matt because he's making life easy on me. Cool program excited to see what else we can do for the rest of the year.
Date of experience: June 30, 2025
Reply from Drive Caramel
Thank you, Sam! We're excited to work with you and look forward to creating win-wins!
Verified
Caramel has been a great part of my…
Caramel has been a great part of my business as an independent dealer. Andy has helped to grow my business in many ways. Thank you Caramel/ebay
Date of experience: June 27, 2025
Reply from Drive Caramel
Thank you so much for your feedback. We're so happy to hear that we've been able to help! We appreciate you!
Invited
To all employees !
Every employee I have spoken to and I think I have spoken to everyone of them has been extremely knowledgeable and helpful and they have all gone out of their way to help get this transaction pushed thru !
Date of experience: June 11, 2025
Reply from Drive Caramel
Hi Russell, just wanted to thank you for both your kind words and your help. I know this was a complex transaction, but you've been awesome! Thank you!
Invited
didn’t communicate pickup times
didn’t communicate pickup times. showed up without notification
Date of experience: June 26, 2025
Reply from Drive Caramel
We're very sorry that we did not meet your expectations. Pickups and deliveries are handled by our partners that users can select in the checkout. We appreciate the feedback and we'll speak to our transport partners about giving more clarity.
I have been waiting for more than three…
I have been waiting for more than three weeks to get my title on a vehicle I purchased. I call daily for updates and get told all manner of platitudes. There has been a USPS shipping tracking number in place since the 13th but it is still awaiting the package. Today is the 23rd.
Date of experience: June 03, 2025
The ABSOLUTE WORST !
If only there were Zero star!
HORRIBLE EXPERIENCE
Title verification required extensive effort, involving 12 phone calls to get them to send the copy of the title through a malfunctioning website. It took 24 hours to confirm the legitimacy of the title, followed by completion of numerous online documents, and then waiting for them to request payment from the customer.
An additional two days were needed to get approval followed by another day or two to receive a return label for the title. Once the title is received, it undergoes a verification procedure, requiring another 24 hours of waiting. Payment may be received a day or so later, if fortunate.
Almost 20 years on Ebay with over 2500 positive feedback, they made me feel like a worthless crook, not only that, but My buyer is also absolutely furious!
NEVER AGAIN.
As of today, I still have not received my money!
Date of experience: June 13, 2025
Reply from Drive Caramel
We're truly sorry that we did not meet your expectations. Experienced sellers like yourself are very important to us, and our team cares deeply about verifying all aspects of a sale, whether simple or complex, as quickly and accurately as possible. Please feel free to email us at support@drivecaramel.com and ask to connect with Ben (our Head of Strategy) or Andy (our Head of Dealer Services) so we can listen to you and review your sale in full.
Poor Customer Support
Staff comes across as if it's too much hassle to provide support. They make response and timeline commitments they choose not to honor. Very frustrating. It was one problem after another and no one cared enough to own the problems and fix them. Would avoid buying another car through Caramel at all costs.
Date of experience: March 28, 2025
Reply from Drive Caramel
We are truly sorry that our service fell short, especially regarding the feeling that your issues weren't owned or resolved. This is is not the standard we aim for, and we regret failing to provide the seamless experience you deserve. Please contact us directly at support@drivecaramel.com so that we can work to make things right.
Easy car buying experience
Easy car buying experience, great customer service
Date of experience: May 06, 2025
Reply from Drive Caramel
Thank you very much for the review. We really appreciate the feedback. If you need anything we're ready to help!
Outstanding Service from Mary Khotsombath
This was my first experience buying a car via Bring a Trailer Verified Checkout via Caramel
The online buying process went very well with good visibility of what was happening.
I initially decided to let Caramel handle the title registration here in Colorado on my behalf but when I learned that Colorado dmv usually takes 45-60 days to handle mailed in title registrations I changed my mind and decided do it myself.
Mary Khotsombath of Caramel did a fantastic job in accommodating my change of plans and arranged to send the title and all the additional paperwork and a refund within hours of our initial email exchange and sent them via Fedex with a tracking number for me to use. Absolutely outstanding service from Mary
Date of experience: June 13, 2025
Reply from Drive Caramel
Hi Chris, thank you so much for your review and the shoutout to Mary!
Great experience getting title and…
Great experience getting title and registration complete. I had a problem and had to change the state, and they were more than accommodating with my dilemma. If I purchase another vehicle from eBay I will surely use thrive caramel
Date of experience: May 30, 2025
Reply from Drive Caramel
Thank you so much for the review! We're so pleased that we could help with the state change. If you need any help please just reach out and we'll be there for you!
Verified
Easy Transaction Process
Matt was very knowledgeable about the transaction process and Caramel made it a smooth experience. 5/5, would use again.
Date of experience: June 09, 2025
Excellent customer service
Excellent customer service! Ana Hernandez was exceptional throughout the entire process. This was my first time making a purchase online for a vehicle. I had my concerns as I didn't experience the process before but Ana walked me thru everything. Very smooth transaction and everything done as promised. Looking forward to my next BaT purchase!!!
Date of experience: May 02, 2025
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