I got a quick reply from Eric in the software store. He provided a direct link to the Windows 10 pro software which I was able to download immediately. Easy. Very pleased 😀
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I had spent nearly two hours trying to download my new office and finally got a chat going with Paul. Paul ended up taking over the computer (remote access) and performing the entire download and pre... See more
i had the subscripton trial and at the end of the trial period, i decided to purchase a lifetime product rather than a subscrition item. i didnt know how to remove and instal, so i contacted chat and... See more
Ping, many thanks for your persistence and dedication to resolving this problem. At one stage I didn't think the issue would be resolved but, you soldiered on and after move than 1 1/2 hours I now h... See more
Company details
Contact info
457 St Kilda Rd Melbourne VIC 3004
- 61 3 8103 3009
- sales@downloadmsoffice.com
- downloadmsoffice.com
I got a quick reply from Eric in the…
I got a quick reply from Eric in the software store. He provided a direct link to the Windows 10 pro software which I was able to download immediately. Easy. Very pleased 😀
Date of experience: July 30, 2024
Eric who was able to fix my issue quickly
I contacted Eric who was able to run me through the process to reinstall a program I purchased a couple of years ago but had lost when my computer died, and I couldn't find anywhere to reinstall it. It only took him 5 mins to sort out for me what I was doing wrong. Thankyou
June
Date of experience: October 31, 2023
Eric was very helpful with my non-tech…
Eric was very helpful with my non-tech understanding and helped me understand the product I bought did not support the processor in my laptop! Fortunately for me it has all worked out and I will be using this company again because of the exceptional customer service.
Thaks Eric!
Date of experience: October 04, 2023
Eric was excellent rescuing me from my…
Eric was excellent rescuing me from my installation issue. He guided me every step of the way and seemed to know the answers and my next step until it was resolved. Truly professional and approachable. I am really satisfied with his service and commend him for that.
Date of experience: May 30, 2023
I accidentally bought the wrong…
I accidentally bought the wrong software for my computer and Eric was extremely helpful with getting me a refund, as well as, sending me the right software!
Date of experience: March 03, 2023
I had issues with Windows 10 Install
I had issues installing Windows 10 and it was indicating on the computer as running a different version than I had purchased. With the help of Eric and remote assist Eric sorted the issues and now it is running the right version. Thanks Eric awesome work and efficient. Keep the good work up.
Date of experience: February 20, 2023
Eric was fantastic! Really top service.
Eric was fantastic. Quickly resolved my issue and was super polite.
Realyl great service guys, thank you!
Date of experience: February 11, 2023
I had issues downloading my software but great customer service solved this
I had issues downloading my software. I delayed seeking assistance as I thought it would be a nightmare to attend to. Anything but. Anne was fantastic. Patient and professional...issue solved
I would thoroughly recommend this company!
Date of experience: January 20, 2023
Great Fast Support "Bryan is a Hero"
Bryan assisted me today with a Licensing issue.
He was great to deal with and sorted out the issue immediatly.
I pirchase quite a lot od software from Downloadmsoffice, and have always had exelent dealings with them.
their support is top notch.
Date of experience: November 13, 2022
To Eric
To Eric. My name is Yun Stone, order no #100001614002AU. Eric is very polite and helpful. Very smart and understanding of the problem. He solved it fast and professional. Thank you.
Date of experience: October 06, 2022
purchase and installation of pro office for mac
i had the subscripton trial and at the end of the trial period, i decided to purchase a lifetime product rather than a subscrition item. i didnt know how to remove and instal, so i contacted chat and Ray Bryan was very patient and helpful. He removed the old program and installed the one i had purchased. He also helped with a couple of issues i had with word and sorted those out. i was extremely impressed with his assistance
Date of experience: September 28, 2022
Good experience
After purchase I received my email to download within a few hours. It was easy to install. So much better than going to the shop to buy as we live a half hour away in a regional area.
Date of experience: September 11, 2022
Works well, but could be improved
I have used Windows and Microsoft Office for many years. It is okay if you do not have a lot of work. Issues such as the names of the folders not being directly on the folders themselves and the folders not alphabetized is one concern. Making the folder icons on the desktop smaller or larger, there are several ways to do that, but that does not always work, and it takes a while to figure it out, not as user-friendly as it should be. The office products themselves like Excel, Publisher, PowerPoint and Word are five-star often. Outlook is difficult to setup and three-star, I do not use it. Though, it is probably better than most email software.
Date of experience: September 01, 2022
writing this review is a great pleasure…
writing this review is a great pleasure. Daniel went to extraordinary lengths to sort out my problem. His attention to detail in this day and age is exemplary and I very much appreciate his efforts.
Date of experience: August 22, 2022
I was having issues installing my…
I was having issues installing my Microsoft office 2021 purchase and Carl was so helpful and patient in assisting me. I am not that tech savvy and appreciated his help. You're the best Carl!!!
Date of experience: August 11, 2022
Amazing customer service from Carl
This evening while trying to download the new program i purchased i ran into some issues and may i just say the assistance i got from Carl was amazing, he was helpful and really patient highly recommend.
Date of experience: August 02, 2022
MS office is an excellent application…
MS office is an excellent application for financials and for office use. Also its fees is very reasonable in accordance to its benefits.
Date of experience: July 21, 2022
I want to thank Tec Daniel.
I want to thank Tec; Daniel for his patience in assisting me to install my Microsoft Word for Mac; he has the patience of a SAINT, seriously I am not IT educated and he has been AMAZING. Who said you cannot teach an old dog new tricks was wrong, Daniel taught this 71 year old lady more in an hour that I could have ever learned at Taffe. THANK YOU Daniel.
Date of experience: July 20, 2022
Carl was great with assisting me to…
Carl was great with assisting me to install due to my MAC but all good now.
Date of experience: June 07, 2022
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