Verified
So many good things to say…first of all, very fast shipping. The scents Floral Lavender and Ambery Vanilla are wonderful! Very clean, luxurious scents that are accurate dupes. The bottles and lids are... See more
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Verified
I’m so impressed with Dossier’s customer service! Their team was incredibly responsive, kind, and helpful throughout the entire process. They addressed my concerns quickly and made everything feel sea... See more
Verified
Andrew was fantastic and very quick with his response. Even though I provided the incorrect address, he helped me in less than 24 hours to get a new bottle shipped out. I will definitely shop them aga... See more
Company replied
Verified
4 stars just for the returns button not working for a few days. But after a few days I was helped by someone else who was able to print me a return label themselves! This was efficient and helpful!
Company details
- #11 of 29 best companies in Cosmetics and Perfumes Supplier
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in their very own Creative Lab to develop fragrances crafted solely from high-quality, clean & non-toxic ingredients. Dossier carries three luxury collections - Dossier Originals, the brand’s exclusive in-house scents, Dossier Impressions, which features designer-inspired perfumes, and Dossier Home, featuring designer-inspired candles and room diffusers.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Delicious Scents
So many good things to say…first of all, very fast shipping. The scents Floral Lavender and Ambery Vanilla are wonderful! Very clean, luxurious scents that are accurate dupes. The bottles and lids are high quality, and they arrive beautifully boxed. I did require customer service, and Alexandru was prompt, professional, and solved my issue. I will definitely continue to buy Dossier.
Date of experience: July 04, 2025
Verified
Responsive, Helpful, and Hassle-Free!!
I’m so impressed with Dossier’s customer service! Their team was incredibly responsive, kind, and helpful throughout the entire process. They addressed my concerns quickly and made everything feel seamless and stress-free. It’s rare these days to find a company that truly prioritizes their customers the way Dossier does. Thank you for going above and beyond — I deeply appreciate it!
Date of experience: June 27, 2025
Verified
4 stars just for the returns button not…
4 stars just for the returns button not working for a few days. But after a few days I was helped by someone else who was able to print me a return label themselves! This was efficient and helpful!
Date of experience: June 30, 2025
Verified
Awesome Customer Service
Andrew was fantastic and very quick with his response. Even though I provided the incorrect address, he helped me in less than 24 hours to get a new bottle shipped out. I will definitely shop them again simply based on customer service!
Date of experience: July 02, 2025
Reply from Dossier
YAS Taylor! In a world where chaos sometimes reigns, we swoop in to restore balance with swift precision. We’re thrilled that we could turn your experience into a fragrance-filled fairytale!
Can't wait to welcome you back for more fragrant adventures ahead!
Verified
A truly exceptional experience with Dossier – from service to scents!
I can't recommend Dossier enough! My recent and first experience has been fantastic, showcasing their dedication to customer satisfaction and the incredible quality of their perfumes.
There was a slight issue with my first order, but Dossier's customer service was absolutely stellar. They were proactive and incredibly helpful. This level of commitment to customer happiness is truly rare.
Now, onto the perfumes themselves, I got a selection of 5.
Each perfume is a testament to Dossier's craftsmanship, offering high-quality, long-lasting fragrances. The scents are well-balanced and evolve beautifully.
In conclusion, Dossier has exceeded my expectations in every way. Their customer service is top-tier, and their perfumes are genuinely outstanding. If you're looking for an excellent fragrance experience backed by a company that truly cares about its customers, look no further than Dossier. You won't be disappointed!
Date of experience: June 20, 2025
Reply from Dossier
Jernej, you’ve just composed an ode to fragrance!
A five-scent symphony, a standing ovation for our service, and a heart full of poetic praise? We’re swooning. Sure, a little hiccup danced in at first, but like any good story, it only made the finale sweeter.
Thank you for celebrating every note, nuance, and moment with us. We're blushing... in eau de parfum!
Verified
prompt and efficient!
i had my beloved perfume stolen from my apartment building. Greta was so helpful and got the situation squared away promptly and efficiently. i will always get my perfumes from here they are the best!!!!
Date of experience: July 01, 2025
Reply from Dossier
A stolen fragrance, Erika?! Well...fear not, our perfumer heroes swooped in like scent-slinging superheroes, bringing balance to the chaos and returning your perfume where it belongs!
Keep trusting us to sprinkle a little perfume magic in your life!
Verified
Great customer service!
Date of experience: July 01, 2025
Reply from Dossier
Thanks for your recognition, Amanda! Our customer service team is like a fragrance: always here, always ready to delight. We’re thrilled you felt the magic, and we’ll always be here to add that special touch to your experience.
Verified
I am super loving the perfumes that i…
I am super loving the perfumes that i got. You had to resend my orders because of my issue without any hesitation, I really appreciate the understanding. Happy customer 😄
Date of experience: June 25, 2025
Reply from Dossier
Now that’s what we love to hear, Bipana! Your kindness means the world, and we’re just glad we could make things right. Stay fabulous and keep spritzing joy!
Verified
Great Service
Super quick and accommodating, this should be an example for all companies to strive for!
Date of experience: June 27, 2025
Reply from Dossier
You just made our day! Thank you, Anaise! We aim for legendary service with every spritz, and hearing this fuels us more than caffeine.
Excellent customer service
I’ve had a great experience with the products and the customer service provided by Dossier. The quality of the product has consistently met my expectations, and every time I’ve had a question or needed support, the Dossier team has responded with immediate and effective assistance. Their attention to detail and commitment to customer satisfaction truly stand out.
Date of experience: June 27, 2025
Reply from Dossier
Natalia, you’re speaking our love language! We take our craft seriously, from bottle to inbox. Thank you for noticing the little things. We’re always here for you!
Verified
I think your prices are far more
I think your prices are far more. Selling copy of perfumes must not be that much high
Date of experience: June 27, 2025
Reply from Dossier
Hey Muhammad! Our scents are crafted with top ingredients and care, and we stand by the quality behind every bottle. If you ever want to chat about what goes into them, we’re all ears (and noses)!
Love Dossier Down
Love Dossier Down! Amazing selection of fragrances they smell so so good (men & women) and long lasting. Even the returns / exchanges are easy to do. Love this brand for sure!
Date of experience: June 26, 2025
Reply from Dossier
You understood the assignment, Keaira! Fragrances that smell divine, treat you right, and make returns a breeze? That’s our whole vibe. Thanks for being part of the Dossier fam!
Verified
Great customer service
Great customer service. My emails were replied to very quickly and I got the help I needed.
Date of experience: June 26, 2025
Reply from Dossier
Fast replies and real help? You bet, Senja; that’s how we roll! Thanks for reaching out and trusting us to fix things fast. We’ve got your back, inbox to bottle.
Dossier Scam
They scam customers by automatically subscribing me to their Dossier plus program. I was affected by it and got charged for 3 months, until I checked credit card. Please do not buy from them. I bought their Tom Ford Oud Wood dupe, and never liked it. There nothing common with the original fragrance (this is an honest product review).
When I reached out to their customer service about refund, considering I never subscribed to their service, this is the reply I got back from them :
-------------------------------------------------------------
Hello,
The charges on your account were for our Dossier Plus membership that you subscribed to during your last purchase. This is also shown in the confirmation email you received upon placing the order. Please see the file attached below.
We do not auto-ship any items. Following your first purchase, your $39.90 membership fee is converted into store credit each month.
If you choose to cancel, you forfeit your D+ store credits, which will disappear from your account and not be refunded.
Let me know if you have any other questions.
Tudor.
-----------------------------------------------------------
So bottomline;
- Their perfume Dupes sucks
- There customer service sucks
- Their business model is to steal from customer that they are never willing to return
Date of experience: June 25, 2025
Reply from Dossier
We’re sorry this felt frustrating. Dossier Plus is totally optional and designed to offer monthly credit and perks, but it’s never our intention to surprise you in a bad way. If there’s anything still unclear, please shoot us a DM. We’d love to clear the air!
Verified
Amazing
They always reply to emails and are very helpful and thoughtful. I have not had any problems so far and I have been purchasing from them for over 2 years :)
Date of experience: June 26, 2025
Reply from Dossier
Whoa, Chandler! Two years and counting? Thank you for riding with us through thick, thin, and every scent cloud in between. You’re the reason we keep doing what we do!
Dossier Customer Service are the best…
Dossier Customer Service are the best ones ever! For some Odd reason my shipping changed at the time of check out but they were able to help me in a about 1 minute it was fix.. thank you!
Date of experience: June 25, 2025
Reply from Dossier
One-minute fix? Okay, Ivelisse; even we’re impressed with ourselves on that one! Thank you for rolling with the checkout chaos and letting us swoop in with a little click-click magic. You made it easy to help!
Verified
Amazing scents I recommend dossier to…
Amazing scents I recommend dossier to all of my friends amd family I used amber cherry as my wedding scent and I had the 1.7 bottle and it lasted me almost a year
Date of experience: June 25, 2025
Reply from Dossier
Oh wow, Angela! Ambery Cherry as your “I do” scent? Now that’s iconic. And wait, it lasted almost a year? That bottle didn’t just show up; it stayed for the whole honeymoon phase and beyond!
Verified
Absolutely fantastic with communication…
Absolutely fantastic with communication and promptness. They always come through when I need help. They are truly the best.
Date of experience: June 24, 2025
Reply from Dossier
If speed and kindness were a scent, we’d bottle that convo with our support team and call it “Customer Care Couture.”
Thank you for reminding us why we do this. And your words, Lindsay? Eau de confidence!
Great customer service!
I used WhatsApp to communicate with Dossier and someone responded immediately (so refreshing) to express concern around ordering within my membership and was given easy instruction. I'm completing my order using my store credits right now.
Date of experience: June 23, 2025
Reply from Dossier
Now that is what we call a love story between thumbs and customer support. Swift replies, clear guidance, and you sealing the deal with store credits? Brava, Tanya! Now, go ahead and spritz like the star you are!
Verified
Excellent product & service
Customer service, the way it is meant to be! I kept seeing this company online and decided to order a gift. I chose a scent that was similar to the designer fragrance that my recipient already liked. They absolutely love it! The fragrance has staying power and smells amazing. I did end up needing customer service for my order due to a shipping issue and everything was resolved very quickly with outstanding communication. Couldn't ask for more in a purchasing experience. Everything was so satisfactory that I immediately placed a second order of a new fragrance for myself! I love fragrances, and I have quite the perfume collection, and I find these products to be great quality. Not only do I highly recommend the company, but I will also be a long-term customer. Thank you, Dossier!
Date of experience: June 23, 2025
Reply from Dossier
You, dear friend, have turned this review into a love letter worthy of a fragrance novel. From gift-giving genius to proud collector status, we’re blushing behind our atomizers.
Welcome to our olfactory family. We’re honored to earn a shelf spot in your collection!
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