Verified
Cheryl was very patient with our long internal discussions and approval process. She followed up and answered questions for months before we were ready to sign. Most salespeople would have been pushy... See more
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Our last donor management software was very outdated and was hard to manage. Moving to DonorPerfect was one of the best decisions we have made on our development team. Through detailed tracking of tre... See more
Verified
While I feel Donor Perfect was the right choice for our organization, staff members have been less than professional. Our initial meeting did not start on time. I had to call representative to confirm... See more
Company replied
Verified
Impressive platform and it sounded easy and clear. As we were signing up and reading our agreement we realized more questions were in order and PayPal, if used would have to be manually entered in to... See more
Company details
- #29 of 70 best companies in Software Vendor
- #98 of 315 best companies in Software Company
Written by the company
DonorPerfect is a comprehensive fundraising software solution that offers everything nonprofits need to grow and thrive. Fundraisers can use it to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect is especially tuned to your monthly giving success. Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the donor database, and it can accept and process recurring donations through digital wallets, including PayPal and Venmo. Development professionals can use DonorPerfect to track information about donors, prospects, volunteers, staff and other constituents, and event managers can use auction management tools to manage silent, live, mobile and online charity auctions. Volunteers and board members can have their own, unique access to DonorPerfect, allowing nonprofits to empower their volunteers to act independently while protecting the security and integrity of their donor data. DonorPerfect offers pricing packages to meet any size organization and any budget, and integrated partners that add features like prospect research, automatic updates for lost and expiring credit cards, and text-to-give.
Contact info
601 Office Center Dr, Suite 200 , 19034, Fort Washington, United States
- 800-220-8111
- info@donorperfect.com
- donorperfect.com
4.6
Excellent
412 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Great personalized help
Great personalized help in the research process as we investigate online giving for our not-for-profit organizations.
Date of experience: June 23, 2025
Verified
A Company is the Sum of its People
Cheryl was very patient with our long internal discussions and approval process. She followed up and answered questions for months before we were ready to sign. Most salespeople would have been pushy or abandoned the lead. She was informative, enthusiastic, polite, professional, and any other positive trait you could name. Very happy with her help, and very excited to make the most of the software!
Date of experience: June 23, 2025
Verified
Brand new customer
As brand-new customers, we have had a great onboarding process so far. We especially appreciate the personal customer service we have received.
Date of experience: June 06, 2025
Verified
Joel was very pleasant to work with and…
Joel was very pleasant to work with and adell the choice vary easy. I hope eve4yone else involved is equally knowledgeable.
Date of experience: May 15, 2025
Verified
Verified
Joel was fantastic
Joel was fantastic. Excellent communication, friendly, helpful....a real gem!
Date of experience: April 24, 2025
Verified
The staff was very informative and…
The staff was very informative and helpful during our demo and onboarding stages. We considered several Donor Management Systems, but Donor Perfect felt like they knew what we were going through. Having QuickBooks and Constant Contact integrated into the platform was an added bonus.
Date of experience: April 21, 2025
Verified
These folks have made our life easier
These folks have made our life easier. We have no donor software at present and we chose DP. They are knowledgeable, patient and professional. They are walking us through every step of the way. We couldn’t ask for more!!
Date of experience: April 14, 2025
Verified
High 5 to DP for live phone support.
Donor Perfect allows new users to have LIVE PHONE SUPPORT for the first 90 days - this is very rare in this sector, but very important to those not as computer savvy or used to "chatting with bots". Thank you.
Date of experience: April 09, 2025
Verified
It was very easy working with everyone…
It was very easy working with everyone getting set up.
Date of experience: April 02, 2025
Verified
Great Sales Experience
Sales Rep Matt was extremely helpful in terms of explaining and answering questions.
Date of experience: March 03, 2025
Verified
Customer Service is Top Notch
DonorPerfect is just what our organization needed at this time. The program does everything that we need and the team does an amazing job responding quickly to our questions. We are so happy we made the choice to go with DonorPerfect!
Date of experience: January 21, 2025
Verified
Great Sales Rep
Joel, the sales rep, was very helpful both in making his pitch and in his follow up. I've not yet gotten to the system, but his professionalism and kindness give me hope.
Date of experience: February 20, 2025
Verified
Verified
Very informative and helped walk…
Very informative and helped walk through all that we should be expecting going into Donor Perfect.
Date of experience: February 06, 2025
Verified
Love, Love, Love, Donor Perfect!
Excellent customer service, great training opportunities (FREE!), easy to use platform. What else could you want?
Date of experience: February 16, 2024
More expensive than they tell you.
Their merchant account, which runs on their servers, is now forcing anyone who uses their merchant services to run on a PCI server. You know how much that costs?! Better budget more than they tell you upfront because this hidden cost is going to kill you.
Date of experience: February 11, 2025
Reply from DonorPerfect
Thank you for providing your honest and candid feedback with DonorPerfect. This is very much appreciated..
While it is true that we host the payments page in most cases, this does not exempt you from PCI compliance requirements. As of March 31, 2024, the PCI Council has expanded its compliance mandates, significantly impacting merchants. One key update now requires merchants who redirect to third-party hosted payment pages to conduct vulnerability scans every three months— a requirement that was previously unnecessary.
This change addresses the growing risk of outdated security measures on merchant websites, which have led to compromised cardholder data. We understand that these new requirements may add a burden, but compliance is mandated by the card brands and the Payment Card Industry (PCI) Council.
To support our merchants, we do not charge for our PCI compliance program, which assists in achieving compliance. However, a non-compliance fee applies if a merchant chooses to remain non-compliant.
If you have any concerns or challenges with meeting these requirements, please don’t hesitate to call us at 1-800-220-8611—we’re happy to help you navigate the process.
Verified
Wow Wow and WOW--:)
Wow Wow and WOW--
Professional grade Staff with the knowledge and even more import the HEART to move you forward. We have no experience in the field. We are green beans and they realize our limitations and lower the bar to help us move forward. We have a long way to Go but feel we are in Good Hands. Molly and NIkki over the TOP.
Date of experience: January 29, 2025
Verified
Outstanding customer support and service
Date of experience: December 05, 2024
Verified
Patience and Understanding
Patience and Understanding
Tom Kelly was very patient as we walked through the procurement process. He took the time to explain to everyone and listened to all of our questions.
Date of experience: January 07, 2025
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