Done. Reviews 4,383

This program is truly absurd. I received a diagnosis and a treatment provided originally in 2024. The NP who i was matched with told me I could work with her directly and she’d charge me less so that I what I did. She did a number of questionable things like offering me ketamine for depressing and trying to sell me compounded GLPs, but I mostly just ignored that and focused on the care I genuinely need which she did help with. fast forward to last month when her license was *suspended* due to the dea catching questionable practices and prescribing across state lines and that was the last straw.

I came back to done after THEY sent me an offer to resubscribe because I needed a new clinician anyways and they charged me the fee then discharged me from the platform and denied me access to their services because (and this explanation still doesn’t make sense to me) i already had a prescriber??

When I called and described the situation, I was assured this shouldn’t be an issue and they can send for another review. Then the clinical team denied my claim again and the call center agent could give me no reasonable explanation for why.

So now I’m charged for services I can’t use and back to the drawing board on getting care. They wasted my time, gave shoddy explanations and hid behind a call center to avoid explaining any rationale. Just sketchy all around.

Date of experience: June 18, 2025

There is no phone number only email response which is not good for someone that works in the ER. There is no list of pharmacies pre set that take prescriptions from online providers.

Date of experience: June 04, 2025

If so could give this place zero stars I would.
At first I thought they were great. I have been treating ADHD for close to 20 years. So going to Done I was just looking to continue my care. Made my appointment, uploaded all my records and 100% transparent about my history. I continue to see them for 18
Months adhering to all their guidelines and rules. Continue seeing my therapist and living my life. In 18 months there were never any medication or dose changes, early fills and been doing this long enough to know to toe the line.
The about a week before my monthly follow up, I am notified that they have “rebranded” themselves and in short dropping me as a patient?
I was shocked? Completely blindsided and they made zero attempts to try to assist with coordinating care outside to another provider or even provide me a reasonable amount of time to find a new provider. All ethical guidelines under the AMA of a providers responsibility when deciding to drop a patient?

While I can understand rebranding or even dropping patients, my issue is violating the ethical guidelines and providers responsibility to the patient in ensuring the patient can transition care. Providing a weeks notice for a decision that they have abruptly change their policies on what patient which in turn can harm the patient violates the AMA guidelines. I am certain I am not the only patients they have done this too and hope one day a class action suit is filed against Done. It’s completely criminal and discriminatory to abruptly drop established patients because of ‘branding issues

So even for those who like myself thinks Done or whatever name they are calling themselves, are great, I would encourage to have a contingency provider at all times so you don’t find yourself in the same position of abruptly being dropped because Done rebrands themselves. It doesn’t matter if you follow the rules, or how transparent you are at your first visit they may suddenly rebrands themselves and decide to discriminate against you and stop treating you. They won’t even give you times or assist with coordinating care with a new providers. I have asked countess times to get a letter discharging me so that I can provide it to a new provider and months later they continue to drag their feet.

Date of experience: March 01, 2025

If I could rate this company a zero I would. The amount of anguish and stress I have been through with them is astronomical. I first started using done/mindful last year, where everything was OK for 2-3 months. In August I had a severe panic attack that before going to the hospital, thought was associated with one of my new medications (intuniv) so I had indeed messaged my provider. I then visited the ER and they told me it was unrelated to medications, I did not have any issues with my BP or cardiac function and I was experiencing a severe panic attack. My provider from Done had messaged me back and said to immediately stop all of my medications until our next appointment. I have very strong mental health issues and I really wasn’t comfortable stopping my medications cold turkey as I have had really bad side affects from stopping things without tapering before. (Wellbutrin and sertraline.) so I messaged my provider ASKING if there was anything else we could do and gave some examples. He responded with a message to the tune of, because I was ignoring advice and taking medications without being supervised he was discharging me from his care and sending me to another provider. I was completely distraught that my provider wouldn’t even let me ask questions regarding my own care without accusing me of something like this and then essentially kicking me out… so at this time, I did not renew my subscription and went to a different company. After a few months my provider with that company also left so I returned to Done. I paid for six months ahead of time. I was still matched with the new provider my previous one had sent me to. I explained the situation to her and she was understanding and supported me and prescribed me the medications I needed. We planned to have another appt in 3 months. I was happy with this. However, when I went to make my three month follow up at the right time, my current provider was GONE and I was only able to make an appt with my old one. I sent a message explaining and he responded saying he had sent a message to the support team. I assumed it would be resolved. Instead what happened was the next time I logged in my entire account was cancelled and I was told I don’t qualify for treatment. After emailing back and forth and even on a phone call and explaining the situation, I was told the decision is final, so I asked for a refund and got zero response after this. I now have no access to my medications and I am out of them. For a company that values mental health, this is extremely damaging to people.

Date of experience: April 16, 2025

As a company who is supposed to deal with ADHD they make it EXTREMELY difficult to get in touch with someone or get a prescription. Please DO NOT WASTE YOUR TIME OR MONEY. try literally any other alternative

Date of experience: February 17, 2025

I should have seen reviews here before trying to make appointment with Donefirst. I made first appointment on Jan 8 and I was waiting canceling my afternoon work when Done told me provider cancelled your appointment. Then I make a second one Jan13 and this time no provider showed up so I cancelled and left., attempted to make a third appointment but cancelled it in the same hour. They have the audacity to charge me $399,$299, $299 for the 3 instances and when I call the billing tells me we can give you another appointment but we won’t reimburse the cancellations. I am trying to find a good lawyer to sue them. Please let me know!

Date of experience: January 08, 2025

I am disgusted with this company. It's been less than a year and I'm being told that I need to pay an additional $120. This company is a fraud and is now switching to Mindful.

Just don't.

Date of experience: February 03, 2025

After seeing three different providers, only one prescribed me adhd medication, the other two tried pushing their own agendas that had nothing to do with adhd. I had a bad reaction to one medication, okay cool it happens, but then I got out with a quack that tried in every way to not give me adhd medication. I asked for a refund or to be put with someone actually competent enough to help me find a medicine that worked, they opted for refund. Severely frustrated with this whole experience. Note, I was fully diagnosed before going through Done/Mindful, but they do everything to not help you get medication, though that’s the subscription I opted for.

Date of experience: January 30, 2025

If I could give zero stars I would. My provider did not join the call, I waited for 30 minutes. Then I called over and over with no response, when I email I receive a generic email that makes no sense and simply repeats the same response over and over.

Date of experience: January 24, 2025

greatest joke around. if it can go wrong it will! I can't get my prescription after emailing back and forth with what seems like various customer service people for weeks. I say that because no one really seems to know what I've written in past emails. now my credit card won't work on their new site and I can't change it myself. they want me to send them a bunch of stuff so they can verify with my bank...?
ive had providers no show or cancel appointments right before scheduled time. I wouldn't use this site unless you are absolutely desperate and okay with meds now and then, appointments at providers whimsy, clueless customer service and confused billing department. they are now changing their name to Mindful which may be to get away from original name.
I never write bad reviews, but a persons mental health is too important to be treated this way. thee could be very harmful ramifications of missed meds and appointments.
be good to yourself, spend the little extra money and find a dr you can trust!

Date of experience: January 24, 2025

I have begrudgingly been a paying member here for 4 awful years, and today was supposed to be the day I get my prescription filled, I attempted to get ahead of it 24hrs in advance and asked for my prescription to be called in the following day, to which I received zero correspondence. Then the day my refill has been issued on for 4 straight years (25 day intervals) I received no response until I emailed support directly, to which I received a reply with the surprising news that this company (they recently changed their name to Mindful. I assume due to Donefirst’s trash reputation) arbitrarily changed the interval of refills by 3 days despite their patient portal still Indicating 25 days where I would usually request my refill manually VIA a link on my home page. After our correspondence on this discrepancy and being told I would have to wait until the following Monday (this happened on a Wednesday) to get my medication for no discernible reason, I logged back in to the patient portal to find the link to manually request my refill had been removed entirely. No date when I could request it, and no indication of any kind relating to my refill date. Nearly 1k a year for this kind of service is absurd, and that is just for membership, cost of medication is separate. If you can find similar healthcare elsewhere, DO IT.

Date of experience: January 15, 2025

This would be a perfect platform if it wasn't for the lack of customer support and the website. I dont know what moron software developers they hired to create the site, but they should get their money back. The ONLY way you can log into your account is through a text message verification, no email at all. So if you have a new number, you have to email support (because they have support number) and request to update your info. I've sent three different requests, they've responded telling me my information has been updated, and I still can't log in to my account because "phone number not registered" error. So the website is flat stupid stupid and support is practically non-existent and worthless....
Part 2: As you can see they responded to me below. And sent me a link telling me to schedule an appointment to speak to an agent. However, the website simply says "no appointments available". Just proving my point how worthless the people at done are.

Date of experience: January 07, 2025

I send in for my prescription refill and three days later the doctor responds that she will send in after a visit. Not a big deal except they have no open appointments for the next 20 days. I’m going to run out of my prescription today, they expect there patients to go weeks without and act like it’s no big deal. How is it ok to hold someone’s prescription ransom. It’s not my fault that you have no availability for the next three weeks.

Date of experience: January 02, 2025

Continued to charge me, wouldn’t refund the service after an unprofessional intake happened where she was at home without earphones and her family heard the intake and it was noisy. I felt violated

Date of experience: November 29, 2024

I don't know where to start
A few months ago, my pharmacy ran out of stock on part of my prescribed medication. Instead of waiting for the full prescription (30 XR capsules and 30 non-XR tablets), they gave me the portion they had in stock (30 pills) and asked me to come back 14 days later for the rest. This created two separate refill schedules for my medications, requiring me to request prescriptions every two weeks instead of once a month.

When I brought this up to my provider, a day after renewing my care subscription for another $80, I was looking for a way to sync my schedule so I didn't have to request new medication every two weeks. Here is her *word for word* response, and the spelling is exactly as it was written to me, the PATIENT. Olubukola Shodiya, PMHNP, writes:
"Hello am sorry that is not how it is narcotic is dispensed you are not compensated for last days you didn't have the refill. There is a nation wide shortage issue, in other to syn them you will have to do that on your won accord, or do not pick up until both medications are available in other to syn them, note: i will not advise you to do that due to the shortage issue. I strongly advise you to use medication stole on days that are very important or find other pharmacies in your area or even drive little further area from your regular area."

The lack of empathy is SHOCKING, especially for a mental health patient, where consistent medication is critical. The blame-shifting is astronomical, when blame isn't even on the table, I'm just looking for a solution to what should be an easy fix.

I cannot believe I spend a monthly payment on a service that would speak to me like this. And that's assuming I can even comprehend what the message is trying to type out. How does this person even have a provider license?

*edit* Upon going to the site suggested, I'm met with a pop-up that says "All appointment types are private, none are available for scheduling."

Date of experience: December 21, 2024

10/10 - Don’t recommend. I’ve been using Done (Which they are now Mindful Health - so you sign up on the Done Website and they have you download the app for them to reroute you to a whole new website, the app is no longer usable) since March of 2024, at the time I hadn’t used my ADHD medication in over a year and I had just moved, didn’t have a primary care provider so decided to do this option for convenience. Had my appointment and prescription within the same day, that was the only good part of this experience. Literally every single month since then I always get my prescriptions late, if I was traveling and even knew I needed it early I would let my prescriber know weeks in advance with travel itinerary and all and she would just forget to put it in or she would put it in but forget to put that it was for early pickup but by the time she would correct her mistake, I would already been gone for about a week. My prescriber only logs in for maybe 45 minutes out of the week so if you need anything like a refill, consultation, a medication adjustment, or even just a question you have to wait over a week AT LEAST to get any sort of response. For my job I travel a lot for work, some months I am fine with picking up on my normal pick up date (but I still never get it on my normal pick up date because again she’s always late with the refills) but other months where I’m traveling and I realize I’m gonna have to go two-three weeks without my prescription, I let her know weeks before I am leaving and the last time it happened, she suggested that a co worker ship it to me. A CO WORKER, granted there’s few I trust but even if that wasn’t the case, you know how much mail/packages get stolen especially during the holiday times? Then what would I do? Because I already asked if she could even put in the refill in another state (because some providers can) but she can’t. I let her know the first week of October that I was going to need my prescription a week early in November and a few days early in December, she approved it. Got my prescription for November when I got back from my trip and now it’s December 20th, I told her I need it by December 21st (multiple times) because I’m leaving and won’t be back home until FEBRUARY. I got locked out of my account due to the whole transition of making Done. into Mindful Health for the last 3 WEEKS. No one responded to me until today and now they are telling me that it all depends on the prescribers response, she won’t be back until December 28th and this time around I don’t have someone that can pick up my prescription and send it to me. So they are telling me that I am paying them this month subscription service to basically tell me I have to go a month without my prescription because they respect her work life balance so if she is not logged in, she will not be reached out to about the issue. I’m glad they respect her work life balance, but she works 10% of her week and they can see that. Just asked for a full refund for this month’s subscription and canceled my account. Now I’m going to have to detox off one of my prescriptions during the holidays/while traveling for work for huge meetings this next month. They don’t care about how their actions affect their patients because all they care about is getting their money every month, I’ve had to go through continuous issues and I have made so many complaints and each time they apologize and say they will make sure this never happens again. Well it happened again and this was the worst possible time they could have done this. If you don’t actually need the medication then maybe this site is just for you because you can get your monthly drugs at a discounted price just whenever their drug dealers are available to deliver to you.

Date of experience: December 19, 2024

Should be zero stars! I’ve been a customer of Done First for awhile, and my experience has been nothing but frustration from the start. The entire process is riddled with inefficiencies, poor communication, and a lack of accountability.

First, their policy requires a 3-day window to request medication refills. Despite adhering to this timeline (and often exceeding it), I encountered constant roadblocks. Sometimes my prescription was refilled on time, but more often, I had to send multiple emails and endure significant delays to get them to do it.

Communication is a nightmare. Done operates exclusively through email, which is cumbersome and unreliable. I experienced delays in responses, missing appointment links, and unhelpful replies from staff. When I reached out to my provider, I was often told, "That’s someone else’s responsibility," leaving me in limbo.

Scheduling appointments through their portal was another frequent issue. Their system works sporadically, and their consult message board often fails to show all messages and replies. On top of that, Done doesn’t even provide a phone number for direct contact. If you need assistance, you have to request a callback through the portal—a process that rarely resolves anything, as most representatives claim they need to escalate the issue or that it’s outside their scope.

The stress reached a new high when I discovered I had been discharged from their platform without any prior notification. I only found out by logging into my account, where I saw a message stating the provider had recommended me for discharge. The email I later received informed me I had 7 days to find a new provider. Seven days! Finding a new provider that quickly is nearly impossible where I live. This action was unethical and irresponsible, especially considering that my medication cannot be stopped abruptly without causing serious side effects.

This company has been nothing but a source of stress and anxiety. The portal is unreliable, the staff are unhelpful, and they only had one practitioner covering the entire state of North Carolina—an absurd setup for such a critical service. I was told I was discharged because I needed a "higher level of care" because I expected timely monthly refills and functional systems to schedule appointments and access virtual meetings. Apparently, these basic expectations were considered a "higher level of care"

I paid $960 a year for their services to manage my ADHD and anxiety medication, only to have this company significantly worsen my anxiety on a monthly basis for what should have been basic steps.

If you're considering using Done First, save yourself the stress and look elsewhere. Their lack of professionalism, reliability, and accountability is staggering.

*********Edited to add 12/11:**********

Done’s response below is utterly meaningless. I’ve contacted their support team multiple times, including today, in an effort to resolve this issue. Their suggestion to “contact support” is absurd because that’s exactly who I’ve been dealing with repeatedly. This is nothing more than a performative, faux-concerned response meant to appear helpful. Don’t be misled—they have consistently shown zero care and concern.

Done verbally acknowledged on the phone today that they are fully aware of the withdrawal risks and still they refuse to offer meaningful assistance to get me to my mid Jan appt. which is the earliest appt I could get with any service provider in my area. This is not just poor service—it’s reckless disregard for patient well-being.

Date of experience: December 09, 2024

Almost forgot, I received the payment, here’s my positive review.

Amazing job, I love the service, so reliable. Thank you so much!!

Date of experience: July 27, 2024

Being a customer with donefirst honestly has been the biggest nightmare i’ve ever experienced. So far two providers have all but ghosted me, leaving me without medication multiple times. Customer service consistently drops the ball and doesn’t respond to emails or doesn’t follow through with what they promised.

As of today I requested a refill six days ago. I reached out to done and my provider and no answer. Finally, I made an appointment with the care team over the phone to see if that would work. Appointment was for 11am they call me at 11:30. I explain the situation and they say they’ll reach out to my provider. They called back and say that my provider is in “urgent care.” They tell me they can offer me a new provider appointment but not until the 13th. I told him how unacceptable this answer is, that this isn’t like Amazon where you don’t receive an item when you get a refund, this is literally my body and a medication I’m taking and now had to go off of multiple times due to their inability to provide consistent care. I’ve given done so many chances and I’ve always been let down. I asked if I could at least get a copy of my medical records so I could start looking for a new provider. They told me if I do that they will discharge me because it shows that I’m looking to get medication in two places. I told them that is not my intent, but I have had very bad results with providers and appointments and need some sort of back up plan. I spoke to my general physician last year about these issues and he told me he may be able to help but would need my records from donefirst. I was finally feeling like the issues with them for us for over with when I found the new provider, but clearly nothing has changed. When I experienced these issues last year with them, I had customer service phone calls where they would assure me someone would call me back the next day and weeks would go by with no follow up. The only consistent thing I’ve had in regards to done first is the money i’m paying monthly. I’ve never had a phone call with a customer service representative that exuded any sort of empathy or intent to help. I don’t know what to do anymore, having ADHD is hard enough but constantly being on and off meds to me feels worse than just not having them at all. I’ve given done my money, my patience, and my trust but in return it’s been nothing but inconsistency and one letdown after another.

Date of experience: December 04, 2024

The new mindful health won't accept my card and I'm about to lose my doctor, my meds, and my subscription because their email customer support is terrible at helping or listening. I tried calling the customer support phone number and they just dont answer it goes to voicemail. I hope Done reads this and responds thank you..... I saw your reply And I went to the link and it says I can't make an appointment. I mean really you guys what kind of customer support system have you put together? Because it's terrible. You say it's important to you to fix the problem but beyond that you are doing nothing to help.

Date of experience: November 28, 2024