I am so grateful to Doctoronline.co.uk and I can’t express my appreciation enough, as they were there when I couldn’t get an appointment with my own NHS GP here in London. They are absolutely amazi... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Doctor online is the only company I trust for medication online. Its a genuine company so you know that you're receiving genuine products.
Company replied
Very efficient. The website order form was simple and easy to follow. I couldn't get a doctor's appointment for a medication I have previously been prescribed so I opted to buy from this company inst... See more
Company replied
I have suffered with restless legs for years and have never had any help from my doctor. Doctoronline prescribed some medication and I’m able to sleep without having that horrible feeling in my legs... See more
Company replied
Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.7
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Professional
Doctor online is the only company I trust for medication online. Its a genuine company so you know that you're receiving genuine products.
Date of experience: June 16, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear customer,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Professional and efficient process.
Date of experience: July 03, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. van Rensburg,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Good clear advice when ordering…
Good clear advice when ordering medication and fast delivery.
Date of experience: June 09, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Mahl,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
an excellent service from…
an excellent service from Doctoronline,my prescription was dealt with and delivered very quickly
Date of experience: June 05, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. hill,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. King,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Fast delivery option of tracking…
Fast delivery option of tracking product and most of all product is excellent quality really recommend anyone to visit doctoroline
Date of experience: June 19, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Michelle,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Online prescription
Been using the service for a few years now .easy to order . Very reliable .
Date of experience: June 20, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you for your kind review and for continuing to use our service over the years!
We’re delighted to hear that you find the ordering process easy and our service reliable. Your trust means a lot to us, and we look forward to continuing to support you in the future.
Wishing you all the best and a great day!
Best regards,
Customer Service Team – Doctoronline
Very good service good Dr
Very good service good Dr. and good pharmacy all the best
Date of experience: June 19, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Ventura,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Fast efficient service with great…
Fast efficient service with great aftercare.
Date of experience: June 15, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. P,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Les,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Watson,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
I cannot believe that I've found the…
I cannot believe that I've found the cream that heals my hand eczema which I was struggling for years to remove it. Thank you doctoronline
Date of experience: June 11, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Ali,
Thank you very much for your 5 star rating and the positive feedback.
We are very pleased that you are satisfied with our service and thank you for taking the time to write your review.
If you have any questions or suggestions, we are always here for you.
We hope we can continue to be of service to you and wish you all the best.
Have a nice day
Customer Service - Doctoronline
Excellent and speedy service
Excellent and speedy service. I will definitely be using this service for any medications I need in the future.
Date of experience: June 10, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Stacey,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Barry,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Unreliable
I spoke too soon, and will have to find an alternative because doctor online is very unreliable. In particular the pharmacy cancel orders on a whim even after a doctor’s approval, and then say they don’t have to tell you why.
Date of experience: June 03, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you for taking the time to express your personal experience bout the declining of your order by the pharmacist. We regret to know that you think in this way and that you are not happy with your experience.
In the EU it is allowed for pharmacists to overrule the doctor's decision. The doctors assess based on medical health and history. The pharmacies assess the doctor's prescription on accuracy and if it coincides with their or general policies for the issuance of medicines.
Please accept our apology for any inconvenience. We wish you a pleasant day.
Kind regards,
Customer Service - Dokteronline
Efficient service and items despatched…
Efficient service and items despatched quickly.
Date of experience: April 30, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Kendell,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Many thanks to all the Doctor and your…
Many thanks to all the Doctor and your wonderful team, always very kind and caring , many thanks to you all Lesley.
Date of experience: May 28, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Lesley,
Thank you so much for your kind words and for taking the time to leave a review.
We are thrilled to hear that you appreciate the care and kindness of our team. Your feedback motivates us to continue providing the best service possible.
If you ever need anything else, please don't hesitate to reach out.
Kind regards,
Customer Service Team
I am so grateful to Doctoronline.co.uk…
I am so grateful to Doctoronline.co.uk and I can’t express my appreciation enough, as they were there when I couldn’t get an appointment with my own NHS GP here in London.
They are absolutely amazing and they have taken away the stress and anxiety that I felt when I needed a GP appointment and the thought of going through the whole process and worrying about missing a telephone call from my GP practice because I was working and knowing they wouldn’t call back .
Date of experience: May 23, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Brennan,
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that we could be there for you when you needed it most and that our services helped alleviate the stress and anxiety you were feeling.
Our team is dedicated to providing excellent care and convenience, especially in situations where getting a timely appointment can be challenging. It’s wonderful to know that we could assist you in such a meaningful way.
Should you need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always here to help.
Once again, thank you for your heartfelt appreciation. We wish you all the best and hope to continue serving you.
Kind regards,
Customer Service Team
Excellent service.
Medication at a good price, quickly and securely delivered. Sensible but non intrusive questionnaire, and reassuring reviews.
Will happily use Doctoronline again.
Date of experience: May 20, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you very much for your kind review and for taking the time to share your experience.
We are very pleased to hear that you were happy with the service, the competitive pricing, the discreet and efficient delivery, and the straightforward questionnaire process. It's also great to know that the reviews helped reassure you in your decision.
We hope we can continue to be of service to you in the future and send you our best wishes.
Best regards,
Customer Service Team – Doctoronline
another excellent service from…
another excellent service from doctoronline,my prescription was completed and delivered in a very short time without any hassle, thank you doctoronline
Date of experience: April 20, 2025
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Hill,
Thank you very much for your 5 star rating and the positive feedback.
We are very pleased that you are satisfied with our service and thank you for taking the time to write your review.
If you have any questions or suggestions, we are always here for you.
We hope we can continue to be of service to you and wish you all the best.
Have a nice day
Customer service - Doctoronline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.