Verified
I am trying to get a supply of domes and wax guards. They advertise "Lifetime Supply Of Domes & Wax Filters." After multiple requests, dating back to October of last year, I received eight or four... See more
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Verified
You responding quickly to my needs. The honoring their warranty. From past experience, that’s good enough for me.
Company replied
Verified
Great Reliable Service Since 2000 I have worn HAs and gone through several pairs. However, my Phonak BTEs have exceeded my expectation. Since I purchased my latest HAs through Discountdailyhearing... See more
Company replied
Verified
I was unsure and rather apprehensive before signing up with Discount Daily Hearing. All the positive reviews were reassuring. Now that I have bought my hearing aids from them and experienced their a... See more
Company replied
Company details
- #6 of 9 best companies in Hearing Aid Store
Contact info
United States
- discountdailyhearing.com
4.4
Excellent
698 reviews
Replied to 93% of negative reviews
Typically replies within 1 month
Verified
You responding quickly to my needs
You responding quickly to my needs. The honoring their warranty. From past experience, that’s good enough for me.
Date of experience: May 20, 2025
Reply from Discountdailyhearing
Thank you for your review! We’re happy to hear that our quick response and commitment to honoring the warranty met your expectations. Your trust means a lot to us, and we’re always here to support you whenever you need it!
Verified
NOT ACCURATE! Lifetime Supply Of Domes & Wax Filters
I am trying to get a supply of domes and wax guards. They advertise "Lifetime Supply Of Domes & Wax Filters." After multiple requests, dating back to October of last year, I received eight or four pairs of wax guards and the wrong-sized domes. They also claim FREE SHIPPING, and to get their lifetime supplies, which is false, as they charge $15 for shipping, which is $10 more than the usable value of the small packet of wax guards sent.
Date of experience: May 27, 2025
Reply from Discountdailyhearing
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
Our “Lifetime Supply of Domes & Wax Filters” refers to the ongoing availability of these essential supplies at no added product cost to our customers—we cover the cost of the items themselves. However, as noted in our policy, we do charge a small shipping and handling fee. This allows us to continue offering high-quality hearing aids at nearly half the cost of traditional brick-and-mortar providers, where patients often pay up to $6,000 for similar technology.
We strive to provide excellent service, and we’re truly sorry if you received the wrong size domes or experienced delays. That’s not the level of service we aim to deliver, and we’re happy to make it right. Please reach out directly so we can ensure you receive the correct supplies as soon as possible.
Thank you again for your feedback and for giving us the chance to clarify our commitment to affordable, high-quality hearing care.
Verified
came as ordered
came as ordered, response from customer support timely
Date of experience: May 29, 2025
Reply from Discountdailyhearing
Thank you for your feedback! We’re glad to hear your order arrived as expected and that our customer support was timely. If you need anything else, we’re here to help!
Verified
Very professional and very patient and…
Very professional and very patient and knowledgeable in answering the problems that I experienced.. I appreciate the staff very much hence graded them high ( 5 out of 5) in the evaluation.
Date of experience: May 23, 2025
Reply from Discountdailyhearing
Thank you for your wonderful feedback! We’re so glad our team could provide professional, patient, and knowledgeable support to help with your concerns. Your 5-star rating means a lot to us, and we truly appreciate you choosing us!
Verified
Great hearing aids at great prices!
Great hearing aids at great prices!
Date of experience: May 09, 2025
Reply from Discountdailyhearing
Thank you! We’re delighted to hear you’re enjoying great hearing aids at great prices. We appreciate your support!
Verified
User friendly website and quick delivery
User friendly website and quick delivery
Date of experience: April 25, 2025
Reply from Discountdailyhearing
Thank you for your kind feedback! We’re glad you found our website user-friendly and delivery quick. We appreciate your support!
Verified
Really happy with the product and service
I finally got a pair of hearing aids that work
Date of experience: April 25, 2025
Reply from Discountdailyhearing
We’re so happy to hear you finally have hearing aids that work well for you! Thank you for trusting us to help you on this journey.
Verified
Great purchase and experience!
Price, service and adjustments were all outstanding!
Date of experience: April 22, 2025
Reply from Discountdailyhearing
Thank you for your wonderful feedback! We’re thrilled to hear you found our price, service, and adjustments outstanding. We appreciate your support!
Verified
Ordered some wax guards and domes
Ordered some wax guards and domes.
Took about 2 weeks to get and then the wax guards were wrong and had to have new ones shipped out again which took another almost two weeks.
When I bought hearing aids one of the selling point is lifetime supply of guards and domes.
Didn’t ask or realize that each dome and wax guard replacement was free but the shipping charge was really unreasonable. Cost to ship was $15 and only received the one wax guard and dome in a box that could have actually held at least a 6 month supply.
Then checked out Amazon and they ship for free and cost of the wax guards and domes are a lot cheaper than my so call free supply.
Date of experience: April 10, 2025
Reply from Discountdailyhearing
We’re sorry to hear about the delays and issues with your wax guards and domes. We understand how frustrating this can be, especially when you expected a smooth experience with your lifetime supply. We appreciate your feedback about shipping costs and will take it into consideration as we strive to improve. Please feel free to reach out if we can assist you further or help resolve any outstanding concerns.
Verified
GREAT PRICES
GREAT PRICES, EXCELLENT SERVICE, WITH PROMT RESPONSE TIME!
Date of experience: April 18, 2025
Reply from Discountdailyhearing
Thank you so much for your fantastic feedback! We’re thrilled to hear you’re happy with our prices, service, and prompt response. We appreciate your support!
Verified
Never sent my order until multiple…
Never sent my order until multiple phone calls. Would not answer their phone or return my calls. Took 3 weeks to receive my hearing aids.
Date of experience: April 18, 2025
Verified
The new left speaker was life-changing
The new left speaker was life-changing. I really appreciate discount daily hearing sending me the new one! Thank you again!
Date of experience: April 11, 2025
Reply from Discountdailyhearing
Thank you so much for your kind words! We’re thrilled to hear the new left speaker made such a big difference for you. It’s our pleasure to help, and we’re always here whenever you need us!
Verified
Quick response to need for domes
Date of experience: April 03, 2025
Reply from Discountdailyhearing
Thank you for your review! We’re glad we could provide a quick response and get you the domes you needed. We’re always here to help!
Verified
problem
Very helpful with my wire problem. Knew exactly what the problem was and ordered the replacement wire. Very pleasant to deal with!
Thank You
Date of experience: April 10, 2025
Reply from Discountdailyhearing
Thank you for your kind words! We’re so glad we could quickly identify the issue and get the right replacement wire for you. It was a pleasure helping you—please don’t hesitate to reach out if you need anything else!
Verified
Did not get any feedback on what was…
Did not get any feedback on what was being changed or why
Date of experience: April 02, 2025
Reply from Discountdailyhearing
Thank you for your feedback, and we’re sorry to hear that communication fell short during your experience. We always aim to keep our customers fully informed, and we appreciate you bringing this to our attention. We’ll use your input to improve and ensure better communication moving forward. If there’s anything we can clarify or assist you with, please don’t hesitate to reach out.
Verified
This company is easy to deal!!! with no…
This company is easy to deal with no hassle from a great team!!
Date of experience: April 08, 2025
Reply from Discountdailyhearing
Thank you for the great review! We’re so glad to hear your experience was hassle-free and that our team made things easy for you. We’re always here to help whenever you need us!
Verified
Remote hearing Aid calibration sure beats walk-ins.
Quick solutions, no begging or cajoling required. Thoughtfulness from remote workers.
Date of experience: March 31, 2025
Reply from Discountdailyhearing
Thank you for your kind words! We’re so happy to hear that you experienced quick, thoughtful service from our team. We’re here to make things easy and seamless for you—no hassle required!
Verified
Reply from Discountdailyhearing
Thank you for your review! We’re glad we could respond quickly—your satisfaction is important to us!
Sarcastic customer support
I asked a very simple question about the features of one of their devises and received a very sarcastic response when I asked to have the question answered without sending them medical information.
Date of experience: April 11, 2025
Reply from Discountdailyhearing
We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. That’s not the level of service we aim to provide. Your questions should always be met with respect and professionalism. We’ll be reviewing this internally to ensure it doesn’t happen again. If you’re open to it, we’d like to make things right—please feel free to reach out to us directly.
Verified
Startup documentation seriously…
Startup documentation seriously lacking! Specifically around WiFi and the streaming R-Phonak… function needing to be configured. Nothing in the videos mentioned this either!
People and technology are great but the documentation sucks! ALMOST returned because of this really unacceptable deficiency.
Date of experience: April 02, 2025
Reply from Discountdailyhearing
Thank you for your honest feedback. We’re glad to hear you’re happy with the people and technology, but we understand your frustration with the lack of documentation—especially around WiFi and streaming setup. We sincerely apologize for the confusion and inconvenience this caused. Your input is valuable, and we’re actively working to improve our support materials to better guide our customers through setup. Please don’t hesitate to reach out if you need further assistance—we’re always here to help!
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