Verified
Booking online was a little hectic due to the short time allowed by your website. We had to rush to type in our personal info in a certain time frame and we got shut out before we completed the booki... See more
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Verified
Your Direct Line agent, Ms. Jeanne Arrengo, handled everything with ease, politeness and humor, where appropriate. I have booked upwards of 25 various cruises from NJ, MD and NYC through this travel... See more
Company replied
Verified
I LOVE WORKING WITH JOE LUTZ AT DIRECT LINE CRUISES...HE IS SO EFFICIENT AND ANY QUESTIONS - HIS RESPONSE TIME IS GREAT. LOVE THAT I CAN HAVE CONFIDENCE IN HAVING HIS ASSISTANCE WITH TRUST IN OUR FIN... See more
Company replied
Verified
The time to get an agent on the phone has definitely become a problem. I have been booking with you since 2004. Maybe before. The website is less user friendly and there are just things yo... See more
Company replied
Company details
- #5 of 12 best companies in Cruise Travel Agency
- #5 of 10 best companies in Cruise Agency
- #58 of 204 best companies in Travel Agency
About Direct Line Cruises
Written by the company
With over 30 years in the industry, Direct Line Cruises has grown to become one of the largest and most trusted cruise-only travel agencies in the United States.
By offering highly competitive fares, unbeatable promotions and 5-star customer support, Direct Line Cruises is the #1 choice for planning and reserving your dream cruise vacation. Popular cruise lines available through Direct Line Cruises include Carnival Cruise Line, Celebrity Cruises, Holland America, MSC Cruises, Norwegian Cruise Line, Princess Cruises, Royal Caribbean, Viking River and more.
Read the Direct Line Cruises' reviews today. Once ready, book online at www.DirectLineCruises.com or call to speak with a cruise specialist at 1-877-731-1915. LEARN MORE
Why Book with Direct Line Cruises?
Written by the company
- Expert Staff
- As an exclusive agency for the cruise industry, Direct Line Cruises ("DLC") carefully selects and trains its staff in every important detail about all of the major cruise lines. Their toll-free reservations line is available to answer all of your questions, provide rate quotes and more.
- No Commissions or "Sales Pressure"
- The staff at Direct Line Cruises does not work on commission so you save money and they always have YOUR best interest in mind. There's never any "sales pressure" or unwanted follow-up calls. In fact, they won't even take your phone number unless you ask them to call.
- Low Rates
- Direct Line Cruises buys large "blocks" of cabins from several major cruise lines. By pre-purchasing cabins far in advance of the sailing dates, they "lock-in" the cruise line's "early booking" discounts and they get group pricing concessions (which are passed on to you even if you are only booking one cabin). In fact, the rates from DLC are often 40% to 60% lower than the cruise line's brochure rates.
- No Service Fees
- Unlike many travel agencies, Direct Line Cruises never charges a service fee for helping you make your cruise reservation. So, the rate you are quoted is the rate you pay. There are never any unrequested "add-ons".
- Loyalty Savings
- Earn points for every cruise you book through Direct Line Cruises. Points can be redeemed for purchases on future cruises towards valuable bonus offers such as FREE onboard credits, gift shop purchases, specialty dining, spa sessions and more.
- Free Onboard Credits plus more
- A wide selection of cruises offered by Direct Line Cruises include free onboard credits, beverage packages, specialty dining packages, shore excursion discounts plus much more.
- Our Clients Love Us!
- Read the Direct Line Cruises Reviews today and you will see why our clients love us!
Contact info
330 Motor Parkway, 11788, Hauppauge, United States
- 1-877-731-1915
- sales@directlinecruises.com
- directlinecruises.com
Direct Line Cruises
4.8
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Great
Great! Very helpful. So good that I am happy to recommend them to friends and family.
Date of experience: July 06, 2025
Verified
Verified
Excellent services
I worked with Linda almost 20 years. She is excellent
Date of experience: July 07, 2025
Verified
Booking online
Booking online was a little hectic due to the short time allowed by your website. We had to rush to type in our personal info in a certain time frame and we got shut out before we completed the booking.
I prefer speaking to someone on the phone. I called a few times and after waiting for more than 40 minutes I was directed to go online.
Date of experience: July 06, 2025
Verified
Excellent service
Excellent service , very good prices and knowledgeable
people
Date of experience: July 06, 2025
Verified
Excellent as usual
As usual, DLC had good price and perks. The $150 match for deposit was surprising and I took advantage of it.
Date of experience: July 05, 2025
Verified
It was excellent
It was excellent, the rep (Cheeo B.) was knowledgeable and helpful and I couldn't have asked for better. She definitely deserves 4 1/2 stars. The only reason I didn't give her 5 is because no one is perfect. Otherwise, I would and will highly recommend her to everyone. I
Date of experience: July 05, 2025
Reply from Direct Line Cruises
Thank you for booking your cruise with Direct Line Cruises.
Verified
Helpful and fast response
Date of experience: July 01, 2025
Reply from Direct Line Cruises
Thank you. Bon Voyage!
Verified
agent help me to book a cruise and get…
agent help me to book a cruise and get cabin I wanted,
Date of experience: July 05, 2025
Reply from Direct Line Cruises
Hi Larisa...Have fun on your cruise and thank you for booking it with us!
Verified
Reply from Direct Line Cruises
Thank you for choosing Direct Line Cruises year after year! We appreciate your business.
Verified
Maggie Hoge is 5 Stars
Maggie Hoge is an amazing valuable asset for DLC. She is always knowledgeable and the ultimate professional
Date of experience: July 05, 2025
Reply from Direct Line Cruises
Hi Gene...We think Maggie is terrific too! Thanks for taking the time to post a review.
Verified
Booking Experience
The time to get an agent on the phone has definitely become a problem. I have been booking with you since 2004. Maybe before.
The website is less user friendly and there are just things you can not accomplish booking online yourself.
Getting a good agent is hit or miss now. Some are very new.
I ended up getting Michelle yesterday and she was very good and patient and I was able to accomplish my bookings.
Michelle was very professional and knowledgeable.
Date of experience: July 04, 2025
Reply from Direct Line Cruises
Hi Frank...Thank you for taking the time to post your feedback. I know you have booked with us for many years and we appreciate your business!
Verified
Direct line experience
Knowledgeable, patient and professional agents.
Date of experience: July 05, 2025
Reply from Direct Line Cruises
Thank you Valerie. Bon Voyage!
Verified
Wonderful agents and great perks
Wonderful agents and great perks. A total winner!
Date of experience: July 05, 2025
Reply from Direct Line Cruises
Hi Sharon...We hope you have a wonderful time on your cruise. Thank you for booking it with us.
Verified
Reply from Direct Line Cruises
Hi Tina...Glad to hear you find our website easy to navigate!
Verified
Great customer service.
Date of experience: July 03, 2025
Reply from Direct Line Cruises
Thank you!
Verified
I LOVE WORKING WITH JOE LUTZ AT DIRECT…
I LOVE WORKING WITH JOE LUTZ AT DIRECT LINE CRUISES...HE IS SO EFFICIENT AND ANY QUESTIONS - HIS RESPONSE TIME IS GREAT. LOVE THAT I CAN HAVE CONFIDENCE IN HAVING HIS ASSISTANCE WITH TRUST IN OUR FINAL TRIP DECISIONS.
Date of experience: July 03, 2025
Reply from Direct Line Cruises
Hi Judith...We're so glad you had a good experience working with Joe. We think he's terrific too!
Verified
The agent was friendly
The agent was friendly, professional and efficient.
Date of experience: July 03, 2025
Reply from Direct Line Cruises
Thank you Diane. Bon Voyage!
Verified
Staff is first rate
Date of experience: July 03, 2025
Reply from Direct Line Cruises
Thank you!
Verified
Leslie is ver resposive
Date of experience: July 03, 2025
Reply from Direct Line Cruises
Hi Bill...Thanks for booking with us!
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