Verified
I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... See more
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Review summary
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Verified
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... See more
Verified
Product Review for Fireplace Blower I purchased this fireplace blower because the listing looked perfect for what I needed. The shipping was incredibly fast—much quicker than I expected, which... See more
Verified
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... See more
Company details
- #2 of 4 best companies in Appliance Parts Supplier
Written by the company
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Contact info
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, United States
- sales@direct-brand.com
- direct-brand.com
Verified
Great communications and service.
Great communications and service.
Date of experience: June 23, 2025
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Verified
Excellent communication and very fast…
Excellent communication and very fast shipping of an igniter for a Lynx gas grill. Definately recommend!
Date of experience: June 12, 2025
Verified
Very fast service
Very fast service. Product was as described. My grill is back up and running, a few days after ordering.
Date of experience: June 09, 2025
Verified
Verified
Great value and arrived quickly!
Date of experience: May 19, 2025
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Verified
excellent customer service
excellent customer service, quick shipping. return was a breeze, great company to work with.
Date of experience: May 09, 2025
Verified
Right part in the rright time
Right part in the rright time. Thanks,
Date of experience: April 29, 2025
Verified
Great Experience!!
We needed part ASAP, & they got it shipped out the next day! I sent email with some concerns & got response quickly! Very Happy!
Date of experience: April 01, 2025
Verified
Part was 1/4 longer in the furnace and…
Part was 1/4 longer in the furnace and is rubbing on the furnace door. Otherwise the inducer blower runs good.
Date of experience: April 01, 2025
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Verified
Verified
HVAC parts
I used to work in the HVAC field and every supply house near my home. Wanted to sell me a combustion motor for over $750. So, I'm glad I did my research and found this company because it saved me a lot of money.
Date of experience: March 03, 2025
Verified
Verified
The convection blower replacement …
The convection blower was an exact match. The removal was a challenge and most of the rear of the stove needed to be removed.
Date of experience: February 25, 2025
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Verified
Fast shipping and best price around
Fast shipping and best price around
Date of experience: February 26, 2025
Verified
Sent wrong part and slow service response
Was sent a different part than the one advertised and ordered. When I reached out to the sales department for help, they sent me a return label with no explanation on if I'll be getting a refund or if what I ordered will be sent. It also took several days to even get a response to the original email and I'm still waiting to hear back about whether I'll get a refund or the right parts.
Date of experience: February 24, 2025
Verified
Verified
Product Review for Fireplace Blower
Product Review for Fireplace Blower
I purchased this fireplace blower because the listing looked perfect for what I needed. The shipping was incredibly fast—much quicker than I expected, which was great. However, I was disappointed when I received the product. The blower that arrived was smaller than the one shown in the picture.
While the product works fine and gets the job done, it’s not exactly what I thought I was purchasing. The seller should definitely update the photos to reflect the actual product so future buyers aren’t misled. Overall, it works as advertised, but transparency in the listing would improve the shopping experience.
Rating: 3.5/5
Date of experience: January 07, 2025
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Verified
Got the product quickly
Date of experience: January 07, 2025
Verified
Great deal on hard to find part.
Great deal on hard to find part., only negative was finding website.
Date of experience: December 27, 2024
Verified
very good price and fast shipping .
Date of experience: December 02, 2024
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