Digital Privacy Shop Reviews 31

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars
Verified

My phone was delivered in just a few days, all set up and ready to go with CalyxOS. Mat was extremely helpful in assisting me in customizing the interface so everything was just the way I wanted it.... See more

Company replied

Rated 5 out of 5 stars
Verified

I was hesitant at first, thinking it could be a scam or they would put something nefarious on the phone, but ended up extremely pleased. Legitimate phone, in the original case with all the original bi... See more

Company replied

Rated 5 out of 5 stars
Verified

The best measure of a company's performance is when things don't work out exactly as wished. The S6 Lite with Lineage didn't meet my needs. There was no way to tell until it was in hand with the requi... See more

Company replied

Rated 3 out of 5 stars
Verified

Although working with you was 5 star, because I couldn't get the product even though you tried to ship it to me made it less of a good experience.

Company replied


Company details

  1. #11 of 25 best companies in Cell Phone Store
  2. #7 of 29 best companies in Cell Phone Accessory Store
  3. #6 of 19 best companies in Computer and Accessories Store
  4. #12 of 19 best companies in Computer Store
  5. #3 of 5 best companies in Technical Service

Written by the company

We make privacy-friendly digital devices available to everyone. Consider us your one-stop-shop for de-googled phones, tablets, bootable USB flash drives, Linux laptops and other digital devices all running on the Linux kernel. Reclaim your privacy with affordable and reliable devices preloaded with privacy-respecting software.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
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1-star

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Rated 5 out of 5 stars
Verified

Great device

Great device. As advertised. Degoogled phone running Graphene OS. Good battery life.

Date of experience: April 14, 2025

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Reply from Digital Privacy Shop

Thank you! Anything else you need, please let us know...

Rated 3 out of 5 stars
Verified

Although working with you was 5 star

Although working with you was 5 star, because I couldn't get the product even though you tried to ship it to me made it less of a good experience.

Date of experience: March 01, 2025

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Reply from Digital Privacy Shop

Thank you for the review. It's honest and fair. You paid for a product and we were not able to get it to you.

We actually misinterpreting USPS international shipment guidelines for refurbished equipment with lithium batteries. Thanks to this experience, we've updated our shipping policy and made changes so that products that cannot ship internationally are clearly marked on each product page.

Thank you for being patient throughout, and again my apologies that your order had to be cancelled.

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Rated 5 out of 5 stars
Verified

Mat help guide my son setting up my new…

Mat help guide my son setting up my new laptop. He was very kind and knowledgeable. I also purchased a DE goggled phone from Digital Privacy Shop, where he helped decide which operating system to use, I have yet to reach out for help on my phone, but know he will be there to answer my questions. Mat thank you

Date of experience: February 18, 2025

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Reply from Digital Privacy Shop

Thank you for the review!

Rated 5 out of 5 stars
Verified

Great Phone

Phone was in terrific shape and arrived promptly. This is the 3rd phone I've purchased from the company and it has been stellar customer service, every transaction.

Date of experience: February 02, 2025

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Reply from Digital Privacy Shop

It's been a pleasure! Thank you for continuing to support our business and for taking the time to write a review.

Rated 5 out of 5 stars
Verified

OS Upgrade

Good communication, fast service, honest recommendations.

Date of experience: February 04, 2025

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Reply from Digital Privacy Shop

Always a pleasure... thank you!

Rated 5 out of 5 stars
Verified

Very satisfied!

My phone was delivered in just a few days, all set up and ready to go with CalyxOS. Mat was extremely helpful in assisting me in customizing the interface so everything was just the way I wanted it. He responded to my emails within 24 hours; usually within the same day. He even helped with things that were not strictly phone-related, like the JMPchat VOIP service (which includes a free month when purchasing the phone from the Digital Privacy Shop).

I could not be happier with my de-googled device, or with the customer service provided! Thanks, Mat!

Date of experience: February 01, 2025

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Reply from Digital Privacy Shop

So glad everything is setup and working for you! It was a pleasure... thank you for the review :)

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Rated 5 out of 5 stars
Verified

Prompt response

Prompt response, resolved all my problems. Very pleased with customer support after my Pixel 9 purchase, and that I'm supporting a US based small biz.

Date of experience: February 02, 2025

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Reply from Digital Privacy Shop

Thank you so much! Glad you're up and running with the Pixel 9 and excited to work with you for any future needs.

Rated 5 out of 5 stars
Verified

The best measure of performance

The best measure of a company's performance is when things don't work out exactly as wished. The S6 Lite with Lineage didn't meet my needs. There was no way to tell until it was in hand with the required apps loaded. The Tab was great, but just couldn't run the app I most needed with the screen resolution present. Lineage was Ok too and didn't really play a part. the 1200X2000 screen just couldn't do the job. The return and refund was prompt and professional. I wouldn't hesitate to try again if another Tab becomes available for LineageOS.

Date of experience: January 16, 2025

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Reply from Digital Privacy Shop

Thank you for the thoughtful review! We'll be glad to help you find the right tablet to meet your needs.

Rated 5 out of 5 stars
Verified

I was hesitant at first

I was hesitant at first, thinking it could be a scam or they would put something nefarious on the phone, but ended up extremely pleased. Legitimate phone, in the original case with all the original bits. I installed a couple virus and malware scanners (which you should do on any device) and used them after set up. All clear! Also good email updates on order status and quick shipping. Only issue I had was my audio jack dongle doesn’t work fully but that is honestly my own fault for picking a phone without a jack lol

Date of experience: January 18, 2025

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Reply from Digital Privacy Shop

So glad you're enjoying your new phone. Thanks for the review!

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Rated 5 out of 5 stars
Verified

Great!

We have a new order to place, as well. Thanks.

Date of experience: November 24, 2024

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Reply from Digital Privacy Shop

Thank you so much!

Rated 4 out of 5 stars
Verified

I got the mail in time.

Date of experience: October 09, 2024

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Reply from Digital Privacy Shop

Thanks for your feedback! If there is anything we can do to improve your experience, please let us know.

Rated 5 out of 5 stars
Verified

Mat was extremely helpful

Mat was extremely helpful in educating me on the GrapheneOS and the transition from a regular Google Pixel to a degoogled Pixel phone. He also helped me with exporting contacts from my damaged Pixel phone.

Date of experience: November 03, 2024

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Reply from Digital Privacy Shop

Glad you're up and running with GrapheneOS and thanks for the review!

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Rated 5 out of 5 stars
Verified

Great customer service

Great customer service. I forgot my password and I emailed Digital Privacy Shop about forgetting my password, and I got an immediate response on how to reset my password.

Also, I was contacted the following morning after making my purchase because there was an issue with my purchase and a change had to be made to my purchase. I liked the prompt notice that my purchase had an issue to prevent a delay with receiving my purchase.

Date of experience: October 25, 2024

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Reply from Digital Privacy Shop

Thanks so much for the review! Let us know if we can help with anything else.

Rated 5 out of 5 stars
Verified

Excellent transaction

Excellent transaction. Very smooth..
Fast shipping and delivery.
Excellent phone (Pixel 7a ) brand new.
Very happy with this purchase.
A+++++

Date of experience: October 09, 2024

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Reply from Digital Privacy Shop

So glad you're enjoying the phone. Thank you for writing a review!

Rated 5 out of 5 stars
Verified

Linux Laptops

Have ordered few laptops from Digital Privacy Shop. All of them have been shipped quickly (within a few days), nicely packaged and in excellent condition. All of them have been loaded with the Linux OS and function perfectly.

Great company and great service!

Date of experience: October 03, 2024

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Reply from Digital Privacy Shop

Thank you so much for your trust and support of our business!

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