Diabetes Store Reviews 490

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars
Verified

Only place I can find clear tape adhesive patches ! It’s important to make this disability not show, people can be horrible to disabled and say what s that on your neck these let me fell comfortable i... See more

Rated 2 out of 5 stars
Verified

I'm satisfied with the product variety and the prices are fair. My issue is with the delivery. If I pay extra to have an item shipped by the third business day, I expect my order to come by the third... See more

Rated 5 out of 5 stars
Verified

The amount of supplies my husband needs and the amount he can get are too very different numbers. After much effort and anxiety knowing we would be out of necessary supplies for Tony's indwelling cat... See more

Rated 5 out of 5 stars
Verified

I used the phone this time around after having had an order canceled, one that I waited for seven days because I failed to read the note advising me of the debit card reimbursement since the product w... See more


Company details

  1. #68 of 102 best companies in Pharmacy
  2. #6 of 9 best companies in Diabetes Equipment Supplier
  3. #20 of 29 best companies in Medical Supply Store
  4. #36 of 49 best companies in Online Pharmacy

About Diabetes Store

Written by the company

At Diabetesstore.com, we’re committed to simplifying the way individuals manage diabetes and other health conditions. We understand that navigating healthcare can be overwhelming, especially without insurance, which is why we provide direct, affordable access to the medical supplies people depend on every day.

We offer a wide range of medical and diabetic supplies. Everything from CGMs, CGM patches, glucose meters, and test strips to syringes, wound care essentials, and respiratory supplies. Everything we carry is carefully selected for quality and reliability, so you can shop with confidence. All of our products are available without insurance and at prices designed to make out-of-pocket care more accessible. In addition, we have competitive pricing, fast and discreet shipping, and responsive customer support that’s here to help if you ever have a question or need assistance.

We believe in making health management simpler by offering reliable, name-brand medical supplies with fast shipping, responsive customer support, and clear, upfront pricing. Whether you're newly diagnosed or managing long-term care, our goal is to ensure you never go without the tools you need. Your trust fuels our mission to provide affordable access to essential healthcare products, and we’re honored to support you every step of the way.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

490 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours


Rated 2 out of 5 stars
Verified

Fix the shipping issue please

I'm satisfied with the product variety and the prices are fair. My issue is with the delivery. If I pay extra to have an item shipped by the third business day, I expect my order to come by the third business day. I have paid extra for the past 4+ orders and I haven't received ANY of them in less than 5 or more business days. These medical supplies are for someone with a medical condition. Third business day should mean THIRD BUSINESS DAY.

Date of experience: June 28, 2025

Rated 5 out of 5 stars
Verified

My items were delivered in a timely…

My items were delivered in a timely manner.

Date of experience: June 23, 2025

Diabetes Store logo

Reply from Diabetes Store

Hi Anthony, thank you for shopping at Diabetsstore.com! We’re glad to hear your items arrived on time. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

The insulin arrived promptly and…

The insulin arrived promptly and package with ice. Perfect!!

Date of experience: June 23, 2025

Diabetes Store logo

Reply from Diabetes Store

Thanks so much! At Diabetesstore, we’re all about fast, accurate service. We’re so glad to hear we delivered. We look forward to your next order and truly appreciate your support!

Rated 1 out of 5 stars
Verified

Failure to state that supplies were not available but BACKORDERED

Up date.On June 3 I ordered a box of 100 injector pen needles.I paid for expedited delivery since I was quickly running out. After waiting over 10 days I telephones only di

Discovered that

were BACKORDERED! I received order .many days later

Date of experience: June 03, 2025

Diabetes Store logo

Reply from Diabetes Store

Sorry for the inconvenience. The item was on backorder and we failed to let you know. When the item came back in stock, we shipped it and refunded your shipping charges. Thank you for your understanding.

Rated 5 out of 5 stars
Verified

…Great Store

Very pleased with the product and on time delivery will be ordering from here again. Thank you for your great service.

Date of experience: June 22, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you! We're glad to hear you were pleased with the product and on-time delivery. We’re so glad you had a great experience and look forward to helping you again soon!

Rated 5 out of 5 stars
Verified

My order was promt and right and i will…

My order was promt and right and i will most definatly order more. 100% satisfied!!

Date of experience: June 21, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you! At Diabetesstore, we’re all about fast, accurate service and we’re so glad to hear we delivered. We truly appreciate your trust and look forward to helping again soon!

Rated 5 out of 5 stars
Verified

Easy pay fast shipping item was as…

Easy pay fast shipping item was as described!

Date of experience: June 21, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you! We at Diabetesstore work hard to keep the process simple, fast, and reliable. We appreciate your support and hope to serve you again soon!

Rated 2 out of 5 stars
Verified

Express shipping not honored for entire order.

I placed my order with overnight express shipping for the ENTIRE order of syrings and alcoholpads. You shipped the second item for alcohol pads separately and I did not get them until a later day. I had to buy them a second time from a local store. You did NOT give me the service that I paid for.

Date of experience: June 18, 2025

Diabetes Store logo

Reply from Diabetes Store

Hello, Sorry for the misunderstanding. You placed your order on June 18 and paid for Next Business Day Delivery. Fedex tracking for the alcohol pads indicate the package was delivered on June 19. FedEx Tracking: 463264896011. "Delivered
Thursday, 6/19/25 at 2:26 PM."
The Syringes shipped via FedEx on June 18, under tracking 390136923576. The syringes arrived on June 19. "Delivered
Thursday, 6/19/25 at 11:53 AM." If that is not the case, please contact us at 1-800-891-9399. Thank you for your TrustPilot Review.

Rated 5 out of 5 stars
Verified

All good

Good experience

Date of experience: June 16, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you! We're so glad you had a good experience. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

Exactly what I ordered

Exactly what I ordered. They came very quickly. They’re perfect.

Date of experience: June 09, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you, Michelle! At Diabetesstore, we work hard to make sure every order arrives quickly and just as expected. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Thank you so much for helping with the…

Thank you so much for helping with the discontinued item and finding a replacement. They worked great.

Date of experience: June 05, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you, Laurel! At Diabetesstore, we're committed to helping our customers find the right products, even when something has been discontinued. We truly appreciate your trust in us and are always here to make the process as smooth and stress-free as possible.

Rated 5 out of 5 stars
Verified

Timely response

Timely response

Date of experience: June 04, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you, John! At Diabetesstore, we strive to respond quickly and keep everything running smoothly for our customers. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

Got what was ordered and in a timely…

Got what was ordered and in a timely fashion

Date of experience: June 03, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you, Thomas! At Diabetesstore, we work hard to ensure every order is timely and accurate. We're glad to hear everything arrived just as expected and right on time! We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Thrilled with the scheduled delivery…

Thrilled with the scheduled delivery plan. They were helpful when I called. Great discount, too.

Date of experience: June 03, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you so much, Cynthia! We're pleased to hear you're enjoying the scheduled delivery service! It's also great to hear our team was helpful when you called! We appreciate your support!

Rated 5 out of 5 stars
Verified

Jim is a Big help when ever I have a…

Jim is a Big help when ever I have a question he will answer.

Date of experience: June 02, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you so much, Gregory! We're thrilled to hear you had a great experience.
Your support means a lot to us, and we can't wait to serve you again!

Rated 5 out of 5 stars
Verified

Easy to order online . . excellent pricing.

Easy to order online . . . excellent pricing.

Date of experience: June 01, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you, Charles! We at Diabetesstore are glad you found the online ordering process easy and our pricing excellent. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars
Verified

The canisters arrived at the right…

The canisters arrived at the right dosage

Date of experience: May 29, 2025

Diabetes Store logo

Reply from Diabetes Store

Thank you for your feedback! We're glad to hear the canisters arrived with the correct dosage. Accuracy and reliability are very important to us. We're happy we met your expectations! We look forward to serving you again!

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