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To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say t... See more
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Never received my debit card in the mail, I had to physically go to a branch office. They printed a card for me told me to call the number to activate it. Couldn’t activated, needed to call them direc... See more
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I had a 54 year career in banking and worked my way up to VP in Commercial/Retail Sales and Branch Management and I found your bank to be knowledgeable in your banks products, had superior sales skil... See more
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I’m new with this credit union so I’m seeing if it’s as good as they make it sound in their commercials.
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Company details
- #5 of 7 best companies in Credit Union
- #10 of 28 best companies in Bank
- #145 of 205 best companies in Financial Consultant
- #56 of 112 best companies in Financial Institution
- #168 of 253 best companies in Non-Bank Financial Service
Written by the company
For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 450,000+ members and nearly 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.
Started by Arizonans, for Arizonans
Written by the company
- 85 years of service
- Desert Financial was founded in 1939 to serve our members and give back to our community.
- Founded by teachers
- Fifteen Valley educators pooled their money together – just $78.75 – to start our credit union.
- Mission-driven
- Our mission to share success and create exceptional experiences is why we do what we do.
- Committed to sharing success
- Sharing our financial success with our members, community and team is simply the right thing to do.
Contact info
United States
- (602) 433-7000
- desertfinancial.com
4.6
Excellent
253 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
Invited
great customer service and nice people…
great customer service and nice people working there
Date of experience: June 16, 2025
Reply from Desert Financial Credit Union
We are happy to hear that you had a positive experience with our team. Thank you for your kind words; we appreciate your feedback!
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Excellent customer Service provided by Daniel Edwards
Excellent customer Service provide to me from Daniel Edward’s, very professional, informative about the services Desert Financial offers. His motivation, a knowledge and understanding about what I want to accomplish when I try to refinance my vehicle was amazing experience. Thank you for continuing bringing to your organization the best.
Date of experience: June 27, 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had such a positive experience! Are happy to hear about the professionalism and knowledge displayed during your vehicle refinance. It's great to know our service met your expectations!
Invited
Great service!
Date of experience: June 20, 2025
Reply from Desert Financial Credit Union
Thanks for the positive feedback, Helen!
Invited
Extremely friendly staff.
Date of experience: June 18, 2025
Reply from Desert Financial Credit Union
Thanks for the kind words, Brian!
Invited
Perfect visit
Warm welcome, clean waiting area, great customer service
Date of experience: June 26, 2025
Reply from Desert Financial Credit Union
We're happy to hear that you enjoyed your experience with us. Thank you for your positive feedback and for highlighting our team's efforts.
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Sarai is excellent I’m glad to be a…
Sarai is excellent I’m glad to be a member again
Date of experience: June 23, 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had an excellent experience! We appreciate you being a member again and your positive feedback.
Invited
Reply from Desert Financial Credit Union
We are so happy we could assist you during your time of need. Thank you for sharing your positive experience with us.
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To be Frank " It was a joy "
To be Frank , I have to say that my experience was really quite enjoyable.Your staff were more than simply pleasant and professional, they were down to Earth and likable. Also , I should like to say that the kind and thoughtful manner I was treated by your Sr. Relationship Specialist Melissa was the best I've experienced in 35 years !
Date of experience: June 19, 2025
Reply from Desert Financial Credit Union
We're happy to hear that you enjoyed your experience. We appreciate your kind words regarding our team's professionalism and the exceptional service provided. Thank you for sharing your positive feedback!
Invited
Reply from Desert Financial Credit Union
We're happy to hear that you had a positive experience working with our team!
Invited
The staff were friendly and pleasant.
Date of experience: June 21, 2025
Reply from Desert Financial Credit Union
We're glad our staff made your visit pleasant. Thank you for your kind words!
Invited
Great Customer Service
Great associate to deal with, made then entire process enjoyable
Date of experience: June 20, 2025
Reply from Desert Financial Credit Union
We're glad you enjoyed your experience. It is wonderful to hear that our associate made the entire process enjoyable for you. Thank you!
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Being very nice and knowing to work…
Being very nice and knowing to work without any problems.
Date of experience: June 11, 2025
Reply from Desert Financial Credit Union
We're happy to hear that you had a positive experience with us! Thank you for your kind words; we appreciate your feedback.
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Are they as good as their commercials say?
I’m new with this credit union so I’m seeing if it’s as good as they make it sound in their commercials.
Date of experience: June 12, 2025
Reply from Desert Financial Credit Union
We appreciate you giving us a try! We are eager to show you the value of our services and hope your experience matches what we advertise.
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It doesn’t matter anymore
I had did a mobile deposit on June 27th and was told I have to wait till July 8th all though my check was paid out to me the 27th
Date of experience: June 27, 2025
Reply from Desert Financial Credit Union
Thank you for sharing your experience with us, and we apologize for any inconvenience you've faced. Our recent policy change involves temporarily holding all checks to prevent potential fraud.
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Good costumer service and easy presses
Good costumer service and easy presses
Date of experience: June 30, 2025
Reply from Desert Financial Credit Union
Thanks for the positive feedback, William!
Invited
Quick and easy
Everything went very smoothly and efficiently. I was kept updated, and things were finished in a short period of time. Couldn't have gone better.
Date of experience: June 11, 2025
Reply from Desert Financial Credit Union
We're happy to hear that everything went smoothly and efficiently for you. It's great to know you were kept updated and that things were finished quickly. Thank you for your positive feedback, James!
Invited
quick and easy…
Your loan process is so quick and easy compared to some institutions in the past that ive used. The team members were friendly and easy to work with.
Date of experience: June 02, 2025
Reply from Desert Financial Credit Union
We're happy to hear that our loan process was quick and easy for you! We're also glad that you found our team to be friendly and easy to work with. Thank you for your positive feedback!
Invited
Reply from Desert Financial Credit Union
We're glad you found our team friendly, and your experience was easy. Thank you for your positive feedback, Thomas!
Invited
Every employee is always very helpful…
Every employee is always very helpful and respectful, a pleasure to do business with.
Date of experience: June 04, 2025
Reply from Desert Financial Credit Union
Thanks for the 5-star review, Michele! We are happy to hear that our team's helpfulness and respect made your experience so pleasant. Thank you!
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BEST CUSTOMER SERVICE EVER!!!!!
BEST CUSTOMER SERVICE EVER!!!!!
Heather was AWSOME!
Date of experience: June 17, 2025
Reply from Desert Financial Credit Union
We appreciate your feedback and are glad you had a positive experience with us. It means a lot to us that you took the time to share, Jerome!
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