Dentalinsurance.com Reviews 1,016

TrustScore 4.5 out of 5

4.6

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the staff's knowledge, courtesy, and friendliness. Consumers highlight the positive interactions with representatives, who are described as patient, helpful in navigating options, and able to explain complex information clearly. People also appreciate the agents' honesty and the fact that they prioritize the customer's needs over making a sale. The customer service and the service in general are highly valued, with reviewers consistently mentioning the ease of the sign-up process and the helpfulness of the representatives over the phone. Many reviewers express satisfaction with the recommendations they received and their overall experience, feeling confident in their chosen dental plans.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Michael was a great help, walked me through the process, I had a few hic ups the night before with the website, but he quickly fixed the issue and everything went smoothly.

Rated 5 out of 5 stars
Verified

Needed new dental coverage for my mother since her current ins was no longer going to write in our city. Called DentalInsurance.com and spoke to Arlene who was able to another policy. She was amazi... See more

Rated 5 out of 5 stars
Verified

My representative was amazing and actually made my whole day. She was patient and helping me navigate different options. We had a relatable story that literally had me in goosebumps. Now every time I... See more

Company replied

Rated 4 out of 5 stars
Verified

Easy to sign up and helpful people with you on the phone with little to no hold time. It would have been a five star rating if one agent had been more consultative with the plan choice that I original... See more

Company replied


Company details

  1. #3 of 10 best companies in Dental Clinic
  2. #48 of 102 best companies in Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Varry good I give them a 5 star all the…

Varry good I give them a 5 star all the way

Date of experience: July 07, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Thanks for the great review. I'm glad you were able to get coverage. Please let us know if you need anything else, or if we can be of any further assistance. Hope you have a great week!

Rated 5 out of 5 stars
Verified

The CSA was easy to talk to and was…

The CSA was easy to talk to and was also courteous . He took care of business and got the job done .

Date of experience: July 02, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

That's great to hear. Being courteous is one of those things that seems to be harder and harder to find today. We appreciate your business and thank you so much for the kind words. If you have any other questions or would like further assistance, please don't hesitate to reach out. Have a great day!

Rated 1 out of 5 stars
Verified

No customer service

No customer service

Date of experience: June 20, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh no, so sorry that things are not going well. Not sure who you spoke to or what the issue is. I am passing your information along to our Support team and they're going to reach out. Please let them know what's up and we'll do what we can to help. Again, sorry for your troubles, hopefully we can assist.

Rated 5 out of 5 stars
Verified

Great experience

Michael was a great help, walked me through the process, I had a few hic ups the night before with the website, but he quickly fixed the issue and everything went smoothly.

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Verified

Very good and helpful !!!!

Very good and helpful !!!!

Date of experience: June 03, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Four exclamation points. Nice. Really appreciate your business. Let us know if we can help in the future.

Rated 5 out of 5 stars
Verified

Everything went smoothly

Everything went smoothly. The insurance plan was explained to me thoroughly and I believe I got the best deal for me.

Date of experience: May 30, 2025

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Reply from Dentalinsurance.com

Sounds like things went really well. I think getting a good explanation of what different plans can and can't do is so helpful. I'm glad we were able to help, please let us know if you have any more questions. Have a great day.

Rated 5 out of 5 stars
Verified

The representative was so nice and…

The representative was so nice and understanding to my dental needs. I really appreciated how the representative researched the plans to best fit my need before purchase using suggestive selling techniques for the win.

Date of experience: May 28, 2025

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Reply from Dentalinsurance.com

That's a really nice thing you just said. Thank you. I am not a big fan of someone who starts off with a hard sell before they hear what my needs really are. Thanks for trusting us with your business. I'm glad we were able to help, and I'm happily going to share this review with the whole team, because it represents what they all strive to do. Have a great day.

Rated 5 out of 5 stars
Verified

The agent was knowledgeable and kind.

The agent was knowledgeable and kind.

Date of experience: May 28, 2025

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Reply from Dentalinsurance.com

I am a big fan of those two words. And I love that knowledgeable is knowledge and able smushed together. Our agents work hard to know as much as possible about the plans we sell so they can help people get the best coverage for whatever their needs are. I'm so glad we were able to help. Have a great day.

Rated 5 out of 5 stars
Verified

Great to work with!

I worked with Carlyn who was a delight and extremely helpful!

Date of experience: May 16, 2025

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Reply from Dentalinsurance.com

That's so great to hear. I love that you used the term "delight", we feel exactly the same! Please let us know if you need any additional assistance. Thank you for trusting us with your business. Have a great day.

Rated 5 out of 5 stars
Verified

Great Experience

Very pleasant agent and super helpful and knowledgeable

Date of experience: May 15, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Wonderful to hear! We’re so glad we could assist you. If you have any questions or need anything else, please, please don’t hesitate to reach out — we’re always here to support that smile. Wishing you a great day!

Rated 5 out of 5 stars
Verified

Wonderful customer service

Wonderful customer service

Date of experience: May 06, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Thank you thank you. We have wonderful customer service because we have such amazingly wonderful agents that work for us. I’m glad we were able to help you find a dental plan. Please let us know if we can assist any further or if you have any additional questions. Thank you so much for trusting us with your business, and have a GREAT DAY!!!

Rated 5 out of 5 stars
Verified

very knowledgeable rep-walked me thru…

very knowledgeable rep-walked me thru all aspects of policy-an easy and pleasant experience

Date of experience: May 12, 2025

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Reply from Dentalinsurance.com

"Easy and pleasant" are two of our favorite words. Thank you so much for trusting us with you business. I'm glad we were able to help. Our Benefit Representatives work hard to make sure people can find the plans that best meet their needs. Have a great day!

Rated 5 out of 5 stars
Verified

Freeda great to work with

Freeda great to work with. Very professional!

Date of experience: May 09, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

That’s great to hear! We’re thrilled we could be of service. If there’s anything more we can do for you, just let us know — your smile is our priority. Have an awesome day!

Rated 5 out of 5 stars
Verified

Spoke with Charlon

Spoke with Charlon. She was very personable. Answered all my questions and helped me enroll in the plan I wanted. I had tried on two different occasions without success. She was a blessing

Date of experience: April 30, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh yay!!! So glad to hear that. Thanks for sticking with it and getting yourself covered. We are here to help, so please give a call if you run into any issues or have any additional questions about your plan. Have a great day.

Rated 5 out of 5 stars
Verified

It was great. Thank you for helping!

It was great.

Date of experience: April 29, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Thanks for trusting us with your business. I'm glad things went well and you were able to get coverage. Please let us know if you need any additional assistance, and have a great day.

Rated 5 out of 5 stars
Verified

Carlyn Rockett was such a help and a…

Carlyn Rockett was such a help and a pleasure to deal with. Thank you Carlyn!

Date of experience: April 30, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Excellent to hear. I'm so glad she was able to help. She is a ROCK STAR!

Thanks for trusting us with your business. Please reach out if you need any additional assistance, and have a great day.

Rated 3 out of 5 stars
Verified

I was not able to complete the…

I was not able to complete the application.

Date of experience: April 23, 2025

Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh no, so sorry that happened. I will have someone from our Support Team reach out and see what's up. I can see you in the system, so I'm not sure what's going on. We'll have answers to you shortly, hang in there and thanks for reaching out.

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