Cin7 Core  Reviews 185

Big shoutout to Dawn Martenstyne for making my onboarding with Cin7 POS such a breeze. She was super helpful right from the start—walked me through everything, got me set up, and even helped me out when I ran into a few issues. Honestly, I would’ve been stuck without her!

She really knows her stuff and made the whole process way less stressful. Can’t wait to keep going with the next part of onboarding. Thanks again, Dawn!

Date of experience: July 03, 2025

Setu Dani was great. I read some of these reviews saying customer support is terrible, but every time we need any assistance, we can set up a meeting and get the issue fixed right away. Setu did a 3-month check-in and was very knowledgeable, and gave us some more insight on how we can improve how we do things inside Cin7.

Date of experience: June 24, 2025

Mark was fantastic! We were having a lot of issues because of a not-so-perfect initial setup. Mark went above & beyond to help us pick apart the issues, find solutions, and work towards a better setup. He was very kind, responsive, and respectful. He was patient with us while we asked about 100 questions! Mark's new support team is a huge add to cin7.

Date of experience: June 04, 2025

We worked with Dawn Martenstyne during the onboarding process for two new accounts with Cin7 Core. She was fantastic throughout - knowledgeable, responsive, and easy to work with.

Dawn made the setup process straightforward and took the time to ensure we understood each step. No question was too small, and her ability to explain things clearly made the entire process feel smooth and manageable. It made a daunting process feel much more structured and manageable.

Overall, it was a positive experience and we greatly appreciated her guidance.

Date of experience: June 20, 2025

CIN7 Implement Team just finished a special project for us - to change CIN7 Base Currency. Under their help, a new CIN7 account is opened and most historical transactions are kept which is invaluable for our sales team.
There are difficult times during the process. The managers are able to adapt and reorganise the resources. It has taken longer time to finish the project. But it is well worth in the end.
After trying different Inventory systems, we find CIN7 is the best, linking with Xero flawless.

Date of experience: May 16, 2025

Suwashini Rajandran was patient and knowledgeable. She gave clear instructions and steps to follow and our issue was resolved.

Date of experience: June 03, 2025

We have been using Cin7 for a couple of years and were needing a health check on how we use the system to ensure we were using it to its full potential. Mark was incredibly helpful and walked us through all adjustments he suggested. I'm super glad for all his help and suggestions he made to us

Date of experience: May 28, 2025

Tried multiple times to talk to customer service with tickets.

Everytime it gets ignored or left for weeks.

They are no longer interested in helping.

Date of experience: May 25, 2025

Having used Cin7 for a little over a year we needed further help understanding a few things. We were offered a meeting with Mark Dessanayaka. He was able to explain everything in more detail and show us on our shared screen how to fix a couple of problems we had encountered. I wont hesitate to get in touch with Mark, Solutions Architect for any further questions we may have.

Date of experience: May 19, 2025

Atulya was great working with our super tight timeline

Date of experience: April 30, 2025

Shuaib, our onboarding specialist is extremely patient and he is able to explain and guide us through the onboarding process in a simple and straightforward manner. Thumbs up!!!

Date of experience: May 15, 2025

Abi has been amazing and patient with us, we feel like we now have someone who can give us that personal service. He is very knowledgeable and passed on a lot of tips and advice.

Thank you.
Lyddia Pearson

Date of experience: May 12, 2025

Very quick response and solved my problem. Much improvement over past experience. Love the app and if tech service is like this, it will be tremendously helpful.

Date of experience: May 07, 2025

Helpful - kind - straight to the point. Afras Lathiff assisted.

Date of experience: May 08, 2025

We had issues with the data not fully populating in a report. After a few unsuccessful attempts to resolve it via email Cin7 set up a Zoom session and was able to resolve the matter fairly quickly. It was a pleasure to make contact with the Cin7 customer representative who was extremely patient and helpful.

Date of experience: May 07, 2025

We’ve been using Cin7 since back when it was DEAR, and overall, the software is excellent. While there are a few limitations that occasionally create challenges, we’ve always been able to find workarounds that keep things moving. All in all, it’s a strong system that works well for our needs.

That said, I do find the support process a bit frustrating at times. Currently, the only way to get phone support is by emailing tech support, and they schedule a call without checking if the time suits both parties. I’d really love to see the introduction of a booking page as an alternative—something that would make communication more efficient and user-friendly.

On a positive note, I recently had a support call with Anitra, and she was fantastic—quick, clear, and effective in resolving all of my issues.

Hopefully, a more flexible support booking system can be considered in future. With that in place, I think the entire experience would run even more smoothly.

Date of experience: May 07, 2025

Amazing & Quick service, well recommended!

Date of experience: May 06, 2025

Kunal was so helpful in guiding how to handle what we needed help on. He is knowledgeable of the system and was a pleasure to work with on the zoom call.

Date of experience: May 05, 2025

Umang You were a great help really appreciate your time and knowledge about core which helped me with the purchase order.

Date of experience: May 05, 2025

Suwashini was very accommodating. I love that she immediately initiated a call to save us both time traveling back and forth. I also love this new feature that support can now drop a link so I can share my screen. That saves us from the trouble of misunderstanding what the issue is. I used to hate the chat support in cin7. A lot of things can get lost with just sending images and typing in your concerns so this new feature is a surprise for me.

Date of experience: May 03, 2025