Danhenrywatches Reviews 17

I bought a 1972 quartz chrono in july 2024. It was delivered to me in Italy, very nice watch, after an year it is perfectly visible in night: better than my original Rolex submariner. The superluminova works fine! Precision: +4 seconds A MONTH. A miracle. It looks wonderful on my wrist. Dan was very kind to accelerate delivery for my birthday. 5 stars , and I reallyt don't know what people is talking about quality, at least concerning the 2024 model of the 1972. I must say that the older version is quite researched for collectionists, having an alarm. Well done Dan.

Date of experience: July 20, 2024

Misleading info about shipping fees and charges which they *claim* are free worldwide yet are absolutely not.

I tried to cancel an order and received no reply. I then called UPS to refuse delivery and they returned it to sender. Dan Henry failed to file proper returns documentation so UPS threatened to destroy the item.

Eventually they filed it and the package kept moving. It was then returned to their listed returns address on the 21st March. They have since claimed that they will only issue a refund when it gets to their warehouse, despite the fact that I have proof that it was already delivered to them weeks ago.

They've also lied and tried to tell me that they would charge ME their import fees, shipping, and return fees to refuse it when I tried to cancel the order to begin with.

Customer service has been smug, unhelpful, and straight up condescending the entire time.

I have had to file a chargeback with my bank in an attempt to get a refund.

Please, NEVER buy from them.

Date of experience: April 09, 2025

Avoid. I bought a 1972 porsche orfina topgun type watch. I actually really loved the look but it's broke 3 times in 6months so I've given up (the hands kept coming loose). First time it broke they fixed for free but within a few weeks it broke again. This time they wanted to charge me!!!! Apparently warranty means nothing it was clearly my fault I mean I'm obviously so heavy handed (despite never having had a watch break on me ever!) My local place fixed it only for it to break again and again In same way...defo a design flaw!

I think it's chinese made so not best quality which is a shame as it is a beautiful watch and I didn't have 9k to spend on the Porsche Orfina.

Avoid. Buy Swiss. I think I'll go Seiko, Tissot or Stirling for a watch that doesn't tick me off. There is nothing topgun about this watch. Goose survived in the movie longer than my watch. The only similarity is that this product deserves to be shipped in a cargo plane full of rubber dog sh#t from Hong Kong.

Date of experience: February 01, 2025

I have ordered a vintage chronograph model.
The watch is not really working and the material they used for creating this watch is terrible.
The watch looks very bad on the wrist and one can feel that it is low quality.
The price of it is nearly 300 dollars. A refund is basically impossible. For this price one can get a much better watch from a recognized brand and not this waste material.
I am quite sure the production cost are extremely low given the quality that you get.
The case they send it in is also very bad. It looks and smells bad.
I have given them a review on instagram and they blocked me. It seems that they cannot handle criticism very well.
In short; do not waste your money with this brand and their watches.
There are advertisments/reviews on youtube but I suspect that they probably paid those "reviewers"

Date of experience: January 27, 2025

Watches look good on the website but are a shell of themselves in person. And then they charge for returns and ask the customer to buy insurance for the return. Complained on their Facebook advertisement and they called me a liar which was very unprofessional. When I submitted the screenshot proof they deleted my comment. Luckily took a screenshot so I have proof.

Avoid buying from them.

Date of experience: December 07, 2024

Shady. Chinese company. Wouldn't cancel an order until I notified my credit card company. Stay away!

Date of experience: May 13, 2024

The reviews on their website are misleading, they only show 4-star reviews or higher. I know because I sent a 2-star review that was never posted.

I bought the new 1972 chrono. The watch looked nice but unfortunately, it had a flaw, so I had to return it.

I read about people having issues with the minute hand. Those issues are still present in the new movement.

The refund did take quite a while.

I was looking forward to purchasing other watches from them but my experience with the 1972 gives me pause.

Date of experience: January 13, 2024

Read the reviews here carefully before purchasing. If I could give a zero for the service I received I would.

The watch itself is lovely. Being in the UK I had planned to order one watch and depending on the quality to order a few more that I really liked.

However the customer service is a disaster! I have never received such a rude, sarcastic email in my life.

There was a shipping issue caused by the courier Dan Henry were using and I simply provided my feedback that I was not happy and wanted an apology from someone senior that I had not received my watch.

A few quotes from the email I received back from the Customer Service team:

"Before writing "very poor way to do business" or "disappointed customer" or "someone senior" re-read our last email"

"There is no one else above me but the owner, Dan Henry himself, who will not contact you because he is the owner,
and he has important things to do. That would be the equivalent of asking to talk with Tim Cook about your iPhone."

"We are the ones trying to help you and yet, we are the ones to which you send your complaints and offensive emails.
Honestly, we are the ones disappointed right now."

At no point did I write any offensive emails to these people. I am completely put off purchasing from this company again. Who know's what would happen if something went wrong with the watch.

Date of experience: July 17, 2023

Watch bezel is incorrectly set and does not line up with the dial.
Customer service says they can't do anything about it and pretty much don't care.

Date of experience: March 20, 2023

Date of experience: September 10, 2022

Good watch design (ala Furlan Marri way), very bad customer support and filled of paid and non ethical advertising.

Date of experience: November 14, 2022

The watches are absolutely gorgeous and I love the historic references. Good value, too, they are made in China but well made.They are not for everyone but If you love vintage watches with a modern twist, they are great. Re the shipping areas, this is made clear on the website. The reviewer Peter K probably lives in the UK and has additional shipping and tax costs due to brexit, for the EU it is free!

Date of experience: September 19, 2021

I sent a genuine query to them about their “free worldwide shipping” as I was considering buying a watch, and they do look really nice, but was getting a $25 shipping charge. But I received a sarcastic and unhelpful reply insisting their message was “clear” and telling me that there are exceptions to their free shipping “all over the world” and how it’s only free shipping to the “main” countries. The way they framed their reply told me all I needed to know about buying a product from them and indicates how they would deal with you as a customer if there was a problem. I guess “Free worldwide shipping - but neither free or worldwide” is less catchy, if a bit more honest. But my main feedback would be to try and be polite to your customers.

Date of experience: April 27, 2021

The watch overall is decent, but the bezel on my 1970 dive retro style moves a bit throughout the day and functionally makes the dive feature useless for me - hence the low rating. Furthermore, customer service brushed me off 2 days after receiving my order and notifying them of the issue. They said it is now "used" and therefore cannot be returned, despite my report of a functional issue. So I must say the customer service is unreliable and I will not be purchasing from these folks in the future. I am very disappointed in my purchase particularly because of the response from the Dan Henry brand customer service rep on the problem. I want to dump my investment already!

Date of experience: March 01, 2021

Excellent value and after sales care. I smashed the crystal on the watch about a year after I purchased it as the they were excellent in finding a solution. Great value for money.

Date of experience: January 28, 2021