Verified
I received the package today, after waiting 3 weeks, I was in shock. I honestly can’t believe the picture was sent out as is - bodies and background look completely normal, they slapped a weird filter... See more
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Verified
Everything came through precisely as advertised, EXCEPT the adhesives. Both of them were creased and wrinkled beyond use, and I will unfortunately have to remedy this situation, as otherwise the emb... See more
Company replied
Verified
Actually I ordered my son 12 months photos according to months on his first birthday but they just set up randomly which doesn’t make any sense and I paid for shipping express but still couldn’t get... See more
Company replied
Verified
Great quality cut metal script. the available overall length width and font size is not readable over 5ft away. (Wish the letters were thicker) the adhesive backing is not attached to the script and a... See more
Company replied
Company details
- #133 of 137 best companies in Jewelry Store
Written by the company
We are CustomMan! Personalize the beautiful & high quality jewelry for you! We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers. Providing perfect products and services for every customer is our service tenet!
Contact info
Room 605, No. 10, Jinzhou North Road, 95141, San Jose, United States
- support@customman.store
- customman.store
2.6
Poor
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
Verified
My sister never received her gift and I…
My sister never received her gift and I was charged over 100 dollars
Date of experience: June 10, 2025
Verified
NOTHING like the listing
I received the package today, after waiting 3 weeks, I was in shock. I honestly can’t believe the picture was sent out as is - bodies and background look completely normal, they slapped a weird filter on only the faces, one foot backwards and the other foot had a shoe swapped, our dog looks odd as well. Nothing about this picture looks cartoon like, beyond disappointed. This was a wedding anniversary gift. Would really appreciate for this to be remade and corrected.
Date of experience: June 17, 2025
Reply from CustomMan
Dear Customer
So sorry regarding this product, because it is an anime version, it has a special design that depends on the effect automatically generated by AI. The portrayal is more like animation and may look a little different from real people in some details.We are sorry for the inconvenience. If you are not satisfied with our products, you can contact us again through our customer service email: support@customman.store
Awful Website Experience
Website is hard to navigate, outdated and cluttered- finding anything is a real chore.
Date of experience: July 01, 2025
Reply from CustomMan
Dear customer Our website continues to work normally. If you have any questions about the product, you can contact us through our customer service email support@customman.store, and our customer service staff will answer your questions about the product.
Verified
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Damaged Snow Globe
I ordered a custom snow globe for my brother's family for Christmas. The product arrived with the glass smashed. The packaging (as many others have commented) was completely insufficient for the product.
I emailed them several times to request a replacement be sent. The delays in responding to my emails meant that there was now no chance of getting this in time for Christmas so I requested a refund.
They offered a 70% refund. I said that the product was 100% damaged, it was their fault for not packaging properly so I'd like 100% refunded.
Again, after long waits and several emails they said that for a 100% refund I would need to return the item back to China at my own expense.
I said I didn't think this was reasonable as the postage would cost me almost as much as the product itself.
They then stopped responding at all to my emails.
So I have currently received no replacement and no refund. I actually then forgot about this for a few months which I think is their tactic. Drag the complaint out until you give up.
Terrible service. Would not recommend.
Date of experience: December 20, 2024
Reply from CustomMan
Dear customer, we have arranged a full refund for you on 2025-03-08 You can check your account. our customer service email: support@customman.store
Verified
Ordering was very straightforward and…
Ordering was very straightforward and item received really exceeded my expectations. Our friend was delighted with the gift.
Date of experience: June 09, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
gorgeous!!
Date of experience: June 15, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
Reply from CustomMan
Dear Customer
We are deeply sorry for the inconvenience caused by the glossiness of this car logo product. Because some color styles will have different effects under different light and may look darker, if you are not satisfied with our product, you can contact us again through our customer service email support@customman.store.
Verified
metalscript
Great quality cut metal script. the available overall length width and font size is not readable over 5ft away. (Wish the letters were thicker) the adhesive backing is not attached to the script and a bit a pain to align/attach. (wish it was pre attached to the product)
Date of experience: June 07, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
Absolute rubbish
I ordered a wooden stand which was supposed to have our picture made to look like Pixar characters and printed on it. When it arrived nothing had been made to look like a cartoon - it was just our picture printed on there unchanged. They obvs didn’t provide what I ordered but only offered me a 50% refund! I pushed for a full refund which they agreed to if I returned it tracked. Cost me over £20 to send it back but they weren’t getting a penny from me for the rubbish they sent me. Full refund received :)
Date of experience: June 02, 2025
Reply from CustomMan
Dear customer, we have arranged a full refund for you on July 2. You can check your account. our customer service email: support@customman.store
Verified
The Globe is Beautiful
The Globe is Beautiful, The picture is Perfect and the writing below is the Most Lovely Script!! This globe is well made of thick glass and wood trim. It arrived very fast, and packed well.
I will truly order for this company again!!
Thank You Sooo Very Much!!
Date of experience: June 12, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
Cute but not exact
There wasn’t much difference of the people. They had the same color eyes and same color hair, so not exactly like the picture. Cute idea though.
Date of experience: June 06, 2025
Reply from CustomMan
Dear Customer
So sorry regarding this product, because it is an anime version, it has a special design that depends on the effect automatically generated by AI. The portrayal is more like animation and may look a little different from real people in some details.We are sorry for the inconvenience. If you are not satisfied with our products, you can contact us again through our customer service email: support@customman.store
Verified
ALMOST perfect, but ..........
Everything came through precisely as advertised, EXCEPT the adhesives. Both of them were creased and wrinkled beyond use, and I will unfortunately have to remedy this situation, as otherwise the emblems will be nothing more than novelties that are essentially useless. For that kind of money, EVERYTHING should have been 100% perfect.
There should also be a feedback card included with each emblem when situations like this arise.
JMHO.
Date of experience: June 13, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
It was a terrible design nothing…
It was a terrible design nothing similar to what I wanted. I wanted it for the father day and paid for express delivery. It delivered with one week delay. Such a terrible experience
Date of experience: June 05, 2025
Reply from CustomMan
Dear Customer
So sorry regarding this product, because it is an anime version, it has a special design that depends on the effect automatically generated by AI. The portrayal is more like animation and may look a little different from real people in some details.We are sorry for the inconvenience. If you are not satisfied with our products, you can contact us again through our customer service email: support@customman.store
Verified
The product turned out really well
The product turned out really well. Would highly recommend!
Date of experience: June 11, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
I paid express delivery fees to receive…
I paid express delivery fees to receive item within 2-3 business days and ended up getting it 2 weeks after! I wrote to the company to be reimbursed the express delivery fees and they wouldn’t. Upon receiving the product, the quality was not was not worth the price.
Date of experience: June 10, 2025
Reply from CustomMan
Dear Customer
We apologize for the inconvenience. Our products take 3-5 days to produce, and the expedited express delivery time is 3-5 days (excluding production time). We have checked your order and it is within the delivery time. If you are not satisfied with the product, please contact our after-sales customer service. Thank you for your understanding.please contact us again through our customer service email: support@customman.store
We will handle it properly for you, please trust us again.
Looking forward to your reply
Verified
Imperfections
The hat printing was accurate, but there were 3 stray white marks on the front of the hat that I was unable to clean or scrape off.
Date of experience: June 10, 2025
Reply from CustomMan
Dear Customer
We sincerely apologize for the inconvenience caused to you. We accept supervision from customers and consumers. , if you have any dissatisfaction with the product, please contact us again through our customer service email: support@customman.store
We will handle it properly for you, please trust us again.
Looking forward to your reply
Verified
Great design, slightly crooked
The quality seems great, the design looks fantastic. Only complaint is that some of the letters are kind of crooked.
Date of experience: June 10, 2025
Reply from CustomMan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Verified
I ordered a month ago
I ordered a month ago, paid extra for expedited shipping and still don’t have my order. Very disappointing
Date of experience: June 08, 2025
Reply from CustomMan
YT2516921403000853=9200190390494314897613（Tracking number）
Dear Customer:
The package on this waybill has been delivered. If the recipient has not received it, according to overseas delivery practices, it is recommended that the recipient confirm the package at the front door or back door of the house, in the garage, in a nearby mailbox or post office mailbox, or at a neighbor. You can also contact the local service provider to verify whether the package has been delivered. (When inquiring with the courier, please use the courier's order number (terminal tracking number) for inquiry)
Courier: USPS
Contact number: 0 800 275 8777
Service hours: Monday to Friday: 8:00-20:30; Saturday: 8:00-18:00
Query website: Official website: www.usps.com
Website to check the nearest post office phone number: https://tools.usps.com/find-location.htm
Verified
Actually I ordered my son 12 months…
Actually I ordered my son 12 months photos according to months on his first birthday but they just set up randomly which doesn’t make any sense and I paid for shipping express but still couldn’t get on time. I was completely disappointed.
So I can’t recommend any one
Date of experience: June 01, 2025
Reply from CustomMan
Dear customer,
Sorry for the inconvenience the photos need to be made according to the effects of the photos. Different positions are suitable for different photos, and some adjustments will be made. Therefore, the photos of this product may not be made completely in order, but will be made according to the best template of the photos.If you are not satisfied with our products, you can contact us again through our customer service email: support@customman.store
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