CustomerBase Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent customer service, highlighting the staff's knowledge, patience, and willingness to help. Consumers appreciate the representatives' ability to explain complex processes in a clear and understandable manner. Many reviewers specifically commend the kindness and attentiveness of individual team members, who go above and beyond to address their concerns and ensure a smooth onboarding experience. People express satisfaction with the service provided, noting that it has simplified various aspects of their business operations. Reviewers find the platform user-friendly and appreciate its comprehensive features. The company's commitment to transparency and step-by-step guidance is also highly valued. Overall, customers feel supported and empowered by the company's services, leading to increased efficiency and improved customer interactions.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Very useful company for my small business. As a new small business owner/operator, I believe it will help me in many ways. Time will tell.

Rated 5 out of 5 stars
Verified

They have taken a lot of stress off my shoulders because I had no clue where to start making my company a page or how to get my business to reach the right customers. They are on top of everything! Th... See more

Rated 4 out of 5 stars
Verified

Today was my first exposure to Customer Base platform. It was an interesting experience as Camila walked me through the setup phase. The platform has many components. I never knew this type of marketi... See more

Rated 5 out of 5 stars
Verified

I had a wonderful experience with Camila from CustomerBase support. She was incredibly kind, thorough, and patient throughout our entire interaction. She took the time to make sure all my questions we... See more


Company details

  1. #2 of 7 best companies in CRM Provider
  2. #8 of 56 best companies in Internet Marketing Service
  3. #8 of 46 best companies in Payment Service
  4. #34 of 315 best companies in Software Company

About CustomerBase

Written by the company

Transform Your Business with CustomerBase.com – The High-Powered CRM Solution

At CustomerBase, we are dedicated to empowering small and midsize businesses with a comprehensive Customer Relationship Management (CRM) solution that streamlines operations, improves customer engagement, and drives growth. In today’s fast-paced digital world, managing customer data effectively is essential for success. Our CRM platform is designed to help you do just that – with powerful tools to manage, track, and analyze customer interactions, all in one place.

With thousands of businesses relying on CustomerBase.com, our robust CRM system allows you to automate processes, build stronger customer relationships, and improve sales efficiency. Whether you're looking to optimize your lead management, increase customer retention, or enhance team collaboration, our user-friendly interface ensures your team can navigate and utilize the full power of the platform with ease.

Comprehensive CRM Features for Success

CustomerBase.com offers a full range of CRM tools to help businesses succeed:

  • Lead Management – Streamline your sales pipeline and capture new leads with ease, ensuring no opportunity is missed.
  • Automation Tools – Automate repetitive tasks such as follow-ups, email campaigns, and workflows, saving time and enhancing productivity.
  • Customer Segmentation – Analyze and segment your customer base for targeted marketing, improving customer engagement and driving more sales.
  • Advanced Analytics & Reporting – Gain insights into your sales performance, customer behavior, and team activities with detailed, real-time reports.
  • Integration with Other Tools – Seamlessly integrate CustomerBase.com with your existing software stack, including email platforms, social media, and more, for an all-in-one solution.
  • Mobile CRM – Stay connected with your customers anytime, anywhere with our fully integrated mobile app.

With CustomerBase.com, you can accelerate your business growth, improve customer satisfaction, and stay ahead of the competition. Our CRM is not just a tool – it’s a powerful solution to help you manage your business better and grow faster. Get started today and unlock your full potential with CustomerBase!


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars
Verified

They have taken a lot of stress off my…

They have taken a lot of stress off my shoulders because I had no clue where to start making my company a page or how to get my business to reach the right customers. They are on top of everything! They make it an easy process! Im so happy with the service.

Date of experience: July 01, 2025

Rated 5 out of 5 stars
Verified

Excellent Service

Representatives were very knowledgeable, patient and offered amazing services that we have been searching for as a business of 18 years!

Date of experience: June 23, 2025

Rated 5 out of 5 stars
Verified

Camilla thank you 🙏

She was very patient with me as I kinda had signal issues where I'm at she was also very descriptive about all important details making the process of doing this over the phone so smooth and gentle and professional thank you for guiding me through the customer base process from start to finish.

Date of experience: June 03, 2025

Rated 3 out of 5 stars
Verified

Fake call confusion

Your employees did very well so nice and understanding and they made sure everything was don’t completely and the proper way the only problem I experienced wasn’t really with your company it was with another company that was trying to sound like they worked for you they almost got me to give them my card info but luckily I had a feeling something was off so I didn’t go threw with it this happened several times so in the confusion I missed several of your called confused about what company was the right one eventually we got it figured out

Date of experience: May 27, 2025

Rated 5 out of 5 stars
Verified

CustomerBase has made my Business life…

CustomerBase has made my Business life so my easier all that I need is in one place. Been able to provide Receipts for my customers, Estimates and creating Invoices
Is a plus. This helps to prove the legitimacy of my Business

Date of experience: May 24, 2025

Rated 5 out of 5 stars
Verified

Easy and helpful

Camila was very helpful in the onboarding process and made the process very easy and simple. I am excited to use this new feature for my business.

Date of experience: May 12, 2025

Rated 5 out of 5 stars
Verified

ADIQ is very knowledgeable on helping…

ADIQ is very knowledgeable on helping people figure out their own businesses and getting them started. Plus they show great patience and excellent communication. Absolutely have had nothing but a great experience every time when talking and dealing with anyone from ADIQ! Thanks once again!

Date of experience: May 09, 2025

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