Crystal Classics Reviews 8,601

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Sadly, I just received my last delivery from Crystal Classics. I started shopping in your Columbus retail stores in the early 90's. That continued to your Huntley Rd. showroom and online shopping. I... See more

Rated 5 out of 5 stars
Verified

I have bought a very nice variety of whiskey tasting, red and white wine glasses, hiball glasses, DOF glasses from Crystal Classics. Every transaction over the last number of years has been flawless... See more

Rated 4 out of 5 stars
Verified

Actually, I thought the glasses were "highball" size when viewed online. They are smaller than anticipated. Unfortunately, when viewing items online I am finding that I never know what to expect. N... See more

Rated 5 out of 5 stars
Verified

I love my Villeroy & Boch platter. I had been eyeing it for some time, and then it went on sale. I purchased it immediately. I have also purchased Gorham Lady Anne crystal water glasses from Crystal C... See more


Company details

  1. #34 of 137 best companies in Jewelry Store

Written by the company

Crystal Classics is the largest independent retailer of Waterford Crystal and an authorized retailer of all the finest quality brands we sell. We sell only new, first quality merchandise acquired directly from the brand manufacturers. Exceptional customer service is our highest priority and paramount to our mission to help customers find the World's Finest Crystal. Our Baccarat Crystal and Lalique Crystal collections feature their renowned annual christmas ornaments, sculptures, stemware, as well as vases and bowls. Our collections are one of the most complete anywhere for our world renowned vendors. Crystal Classics also specializes in crystal lamps, and crystal chandeliers, featuring Baccarat, Lalique and Waterford chandeliers. Crystal Classics is the largest independent retailer of Waterford Crystal, Marquis by Waterford, Wedgwood, Royal Doulton, Royal Albert and Rogaska Crystal. We are Daniel Swarovski award winner and a leading retailer of Swarovski crystal collectibles, Swarovski Christmas ornaments and Swarovski jewelry. Crystal Classics is proud to carry Cashs Crystal and Cashs Jewelry. Crystal Classics is a top retailer of Orrefors and Kosta Boda as well as Lenox, kate spade, Iittala, Ralph Lauren and Moser Crystal. Crystal Classics carries quality metal, leather, wood and crystal items from Nambe, Ralph Lauren and Michael Aram. We are one of the largest retailers of Belleek China, carrying collectibles, tableware, ornaments and lamps from Ireland. Crystal Classics specializes in wine glasses and barware, tailored by famous makers like Riedel, Schott Zwiesel, Waterford, Baccarat, and Cashs to each of the varietals you enjoy the most. If you search by wine varietal, our search will list wine glass suggestions for most of the wines available. Crystal and glass products are sustainable products. Each piece of crystal is 100% recyclable with over a ton of natural resources saved for every ton of crystal recycled. Energy costs of production of glass products containing recycled crystal are significantly lower than without using recycled products. Every crystal factory loves using the recycled crystal as a portion of their mixture. When mixture contains recycled crystal, it saves about a ton of fuel for each ton of recycled crystal, creating huge effects in saving the energy. Please recycle. Every piece of crystal can be completely recycled, if you have the heart to break it. Crystal Classics is an independent small business focused on providing exceptional excellent customer service. We have knowledgeable Customer Service representatives ready to assist you via phone or email. Your shopping experience and satisfaction are very important to us. We welcome and appreciate your questions, comments and suggestions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Thank you

Sadly, I just received my last delivery from Crystal Classics. I started shopping in your Columbus retail stores in the early 90's. That continued to your Huntley Rd. showroom and online shopping. I was always treated with helpfulness and kindness whether in person or on a call. I'm so sorry to see your online store closing. Best wishes to all the special people at Crystal Classics! You will be missed.
Sue Murphy

Date of experience: May 02, 2025

Rated 5 out of 5 stars
Verified

Love my barware

I have bought a very nice variety of whiskey tasting, red and white wine glasses, hiball glasses, DOF glasses from Crystal Classics. Every transaction over the last number of years has been flawless. I love my Reidel, Waterford, and Steuben barware. And I am VERY sorry to see Crystal Classics close down.

Date of experience: April 23, 2025

Rated 5 out of 5 stars
Verified

Guardian Angel

Online, packing, and shipping was truly flawless.
The product just brought smiles and hugs as a gift.
Delivery was SPOT ON!!!
I’m overwhelmed with SERVICE

Date of experience: April 24, 2025

Rated 4 out of 5 stars
Verified

Not what I expected.

Actually, I thought the glasses were "highball" size when viewed online. They are smaller than anticipated. Unfortunately, when viewing items online I am finding that I never know what to expect.
Next time I will make a query before investing such a sum of $.

Date of experience: April 22, 2025

Rated 5 out of 5 stars
Verified

Kudos to Crystal Classics

I originally called the Waterford company to purchase champagne flutes. As they do not offer engraving, which I specified, I was referred to Crystal Classics for the purchase and engraving. I am thrilled to have been given that recommendation. I put in an order and was given selections for type of engraving and font style. Before placing the order, fortunately, I was sent an image of the monogramming I had chosen. I decided to make a change which they immediately accommodated for me. The beautiful flutes were then delivered shortly after. Highest praise for the communication and service I received from Crystal Classics!

Date of experience: April 21, 2025

Rated 5 out of 5 stars
Verified

Quick delivery

Package was delivered sooner than expected, and everything in it was packed so as not to break.

Date of experience: April 23, 2025

Rated 5 out of 5 stars
Verified

Excellent Service and Perfect Delivery

I love my Villeroy & Boch platter. I had been eyeing it for some time, and then it went on sale. I purchased it immediately. I have also purchased Gorham Lady Anne crystal water glasses from Crystal Classics, and they are cherished pieces. The purchase and delivery went smoothly, and everything was packed carefully.

Date of experience: April 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look