Cruisedirect has excellent customer service. Evian was very patient and helpful when I was booking a cruise with future cruise deposit from Virgin. He had to make several calls to make sure I got all... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
First of all, the prices. The prices are competitive and a little bit lower if you compare to the prices of cruise companies. The second one is the level of the customer service. All times that i ne... See more
I have not taken the cruise yet but so far from Booking to now 6 months later I find the agents of cruise direct are so helpful. They sort out all my concerns and requests making me feel at ease all w... See more
I had to change my first booking, and Evian was so patient and helpful. I don't know if I could ever wish for a better experience when booking, and then making changes to my booking with this company... See more
Company details
- #1 of 10 best companies in Cruise Agency
- #1 of 12 best companies in Cruise Travel Agency
About CruiseDirect
Written by the company
Established in 2001, CruiseDirect is your go-to online platform for unbeatable cruise deals. We specialize in connecting you with the ideal cruise packages, making your dream vacation more affordable than ever. Our dedicated cruise finder and booking website empower you to explore a wide range of travel options and discover the perfect cruise tailored to your preferences.
With our state-of-the-art booking engine, reserving your dream cruise is seamless and hassle-free. We are driven by our unwavering passion for cruise ship travel, which makes us the preferred choice for all your booking needs. Embark on an extraordinary journey today and experience the thrill of cruising the world with CruiseDirect.
Why Book With Us?
BOOK NOW, PAY LATER WITH Flex Pay!
Spread the cost of your cruise over low monthly payments.
BEST PRICE GUARANTEED!
If you find a lower price online, we'll match it
FREE HOLDS
Lock in a great price, figure out your plans, and pay later.
MAKE THE WORLD GREENER!
CruiseDirect and One Tree Planted have partnered to plant a tree for every cruise booking that sails with us.
Contact info
West Tower, 671 Headquarters Plaza, 07960, Morristown, United States
- (888) 407-2784
- support@cruisedirect.com
- cruisedirect.com
4.9
Excellent
2K reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
Cruisedirect has excellent customer…
Cruisedirect has excellent customer service. Evian was very patient and helpful when I was booking a cruise with future cruise deposit from Virgin. He had to make several calls to make sure I got all my perks. Thank you Evian for making my reservation easy. I will definitely use you again.
Date of experience: July 06, 2025
Wow What a service from Evian
Wow What a service from Evian, he solve my inquery in a matter of minute, incredebile, Thank you Evian
Date of experience: July 06, 2025
I had to change my first booking
I had to change my first booking, and Evian was so patient and helpful. I don't know if I could ever wish for a better experience when booking, and then making changes to my booking with this company.
Date of experience: July 06, 2025
good service
I had a problem when I made the booking and Evian is helpful. He solved it very fast
Date of experience: July 06, 2025
Evian (in the chat room ) has been a…
Evian (in the chat room ) has been a great help for me.
Date of experience: July 05, 2025
I have not taken the cruise yet but so…
I have not taken the cruise yet but so far from Booking to now 6 months later I find the agents of cruise direct are so helpful. They sort out all my concerns and requests making me feel at ease all will be well and in order when I do take the cruise in Nov.
Date of experience: July 03, 2025
Invited
Exceptionally easy process and able to…
Exceptionally easy process and able to make the choices I needed.
Many thanks
Date of experience: July 04, 2025
Invited
Promo Price Readjustment Done Swiftly
I am very pleased with Brenda's help. We booked our 15 days Transatlantic for Nov 2025 cruise a year ahead and recently there was a price drop. I box chatted with Brenda and helped us to get our the price readjusted immediately with email confirmation. We have made USD1k saving from previous price. Thank you Brenda & CruiseDirect. Looking forward to cruise with you.
Date of experience: July 04, 2025
Invited
Easy process
Easy process, seemed to work well and relaxed. Thank you.
Date of experience: July 03, 2025
Invited
Thanks Hannah for the quick quote and…
Thanks Hannah for the quick quote and for answering very specific questions I had. Nice to ‘chat’ with a real person!
Date of experience: July 02, 2025
The representative help solve the my problem
The representative help solve the issues that I was having professionally and with lots of dedication to making sure that my needs were taken care of. Excellent customer service.
Date of experience: July 02, 2025
Best service - very good cruise assistance
Once a again I had a nice conversation with Hannah, very helpful (as always)... We can recommend Cruisedirect to 100%
Date of experience: July 02, 2025
Invited
This website sometimes makes me…
This website sometimes makes me confused.
Date of experience: July 02, 2025
Invited
great price
Date of experience: January 07, 2025
PAID OFF MY CRUISE IN MINUTES!
GIRLIE HELPED ME PAY OFF MY CRUISE IN A MATTER OF MINUTES. NOBODY ELSE COULD MAKE MY PAYMENT GO THRU! SHOUT OUT TO GIRLIE! WOO-HOO!!!
Date of experience: July 01, 2025
Good prices and wonderful customer support
First of all, the prices. The prices are competitive and a little bit lower if you compare to the prices of cruise companies.
The second one is the level of the customer service. All times that i needed to clarify somewhat or ask some question, i got immediately response. Without good and reliable services , the low price doesn't worth it. The possibility of chat is very important and very reliable. CruiseDirect team - Thank you very much.
Date of experience: July 01, 2025
5 stars
Mr Rafael was very quick with his answers and was very polite and helpful.
Date of experience: July 01, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.