Cressi Reviews 17

I have tried the products in pop up store. I like how products feels on my skin, thank you Mihaela for all advices, for sure I will come back.

Date of experience: November 13, 2024

I bought a Big eyes mask and snorkel supposedly made by Cressi via Amazon. The mask was dirty and had a lot of plastic waste still attached to the mask from the moulding machine. Also the strap at the back (cut out behind but not like F1) and the strap adjustments were not to be found on the Cressi official website under big eye masks. I wrote an amazon review with pictures and questioned the oem and the shit delivery quality but Amazon removed this after claiming that it was original and Cressi okayed it. Still have all the pics. Bought now F1 set, which is perfect and quite obviously comes from another production site.
Was it made in Italy? no way
Was it made in China? unlikely; they’re better
Was it made in Poland? probably
Was the snorkel original? yes I think so

Date of experience: October 01, 2024

Recently i've purchased a goa computer in tradeinn.com and after 8 dives, during a 35mts dive appered vapor inside the main screen and turned off in the dive. Never started again.
I've asked for the waranty in tradeinn and cressi but no response at all about it.
Can you asist me with this?
The computer is new and tradeinn is not respecting their word about it, only offers a part of the total price and with no real comunication. Cressi assistence only respond with authomatic mails in their support web.
Waiting for your response willing to change my qualification.
Sincerly, Camila Rebolledo

Date of experience: December 20, 2023

I bought a cressi neon watch. On its 7th dive it appeared to take in water and ruptured.
I contacted cressi and provided a receipt. They insist I changed the battery or had the watch serviced and it was not properly resealed. It was 7 dives old it was never opened for any reason, kept in its case and is absolutely perfect externally. Cressi are offering a 50 percent refund as a good will gesture. I have asked to speak with a manager, this has not happened. I have sent photos of the watch and am willing to send the watch but without seeing the watch this is the outcome. The watch is otherwise in good condition. Will not buy from cressi again

Date of experience: August 01, 2023

Dangerous BUOYANCY COMPENSATOR!
In the beginning of a dive and at a depth of 30 meters, my BC started to inflate very fast and took me at high speed to the surface.
Had it happened 20 minutes after or in a wreck, I might have died. Bends or stuck to the ceiling.
A professionnal had a look. The major part of the air supply mechanism is made of bronze. It was covered of verdigris and stuck! Why isn't it made of stainless steel? Saving a couple of Euros?
The place: FUNCHAL CARLTON Diving Center (Madeira Island). Instructors were shocked when seeing this.

Date of experience: September 13, 2022

I bought a pair of Cressi floating sunglasses. They looked good. After two weeks, the lens foil began to come away from the lens and then the lens itself popped out at the lower frame edge. This was with normal use. I took them back to the retailer - they said they couldn’t do anything. So, stupidly, I purchased a second pair. Within 2 weeks the same thing happened. Cressi will not help me as I don’t have the original receipts. So, terrible product, terrible customer service. I have now bought a pair of Gill floating sunglasses. They are still in one piece after a month!

Date of experience: January 04, 2023

Products look good, but break after normal use. Tried to contact customer service, but there is NO answer at all. I have the Cressi Big Eyes, used them about three times, now I found out that part auf the frame broke - no i didn't drop them, it seems like the material was faulty from the beginning. There is no chance to reach anybody for warranty complaints.

Date of experience: April 07, 2022