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I ordered a CPAP machine from CPAP Specials and had it shipped to the UK. I placed the order on Day 1 and was impressed to receive a DHL Express tracking email the same day, along with a prompt req... See more
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Customer service walked me through troubleshooting when my machine made weird noises. Turned out to be a simple filter issue. Very knowledgeable staff.
Company replied
Verified
It is convenient for us to place an order, but it still have some area to be improved. After we successfully placed our purchasing order, we did not receive any email to confirm that we hav... See more
Company replied
The ordering process was so smooth. I didn’t run into any glitches or surprises. My order arrived fast and exactly as described. Super happy.
Company replied
Company details
- #12 of 24 best companies in Medical Equipment Supplier
Written by the company
**We Offer WORLDWIDE SHIPPING ON CPAP MACHINES – BUY USA DIRECT AND SAVE to Canada, Australia, NZ, UK, Ireland, Europe, Asia, Middle East & More **We are Experts in International CPAP sales **We offer Low cost global shipping options **We supply a range of the latest CPAP machines, masks & accessories at the lowest prices in the world
Contact info
3717 Bay Lake Trail #101, 89030, North Las Vegas, United States
- 702-757-1252
- support@cpapspecials.com
- cpapspecials.com
4.6
Excellent
147 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
Love that they send reminder emails…
Love that they send reminder emails when it's time to replace filters and masks. Makes maintenance so much easier to remember. Reordering is simple too.
Date of experience: May 31, 2025
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Customer service walked me through…
Customer service walked me through troubleshooting when my machine made weird noises. Turned out to be a simple filter issue. Very knowledgeable staff.
Date of experience: June 02, 2025
Reply from CPAP Specials
Thank you so much for your kind feedback! We're glad our team could help you quickly sort out the issue and get your machine running smoothly again. If you ever have more questions or need assistance in the future, we're always here for you.
The travel case included with my order…
The travel case included with my order is well-designed and sturdy. Everything fits perfectly and protects my equipment during trips. Nice touch!
Date of experience: June 06, 2025
Reply from CPAP Specials
Thank you for your wonderful feedback! We're so happy to hear the travel case is serving you well and keeping your equipment safe. It’s always our goal to make traveling with your therapy as easy and worry-free as possible.
Verified
Best price on internet purchase
Best price on the internet, well below competitors ! No prescription was required
Date of experience: July 04, 2025
Reply from CPAP Specials
Thank you so much for your feedback! We're glad you found our prices unbeatable and the process straightforward. We appreciate your trust in us and are always here if you need anything.
It’s hard to find businesses that still…
It’s hard to find businesses that still offer personalized customer support. These guys do. My experience was excellent from beginning to end.
Date of experience: June 25, 2025
Reply from CPAP Specials
Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear you felt well taken care of from start to finish. It’s always our goal to provide the kind of personalized support that makes things easy and worry-free.
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Verified
easy to order
easy to order. will see how long it take my order to arrive. hoping it will be smooth sailing.
Date of experience: July 04, 2025
Reply from CPAP Specials
Thank you for your order and for sharing your experience! We’re glad the process was easy for you, and we’ll keep an eye on your shipment to help ensure it’s smooth sailing all the way to your door. Let us know if you need anything along the way!
Verified
Quick Delivery from CPAP Specials and DHL Express
I ordered a CPAP machine from CPAP Specials and had it shipped to the UK. I placed the order on Day 1 and was impressed to receive a DHL Express tracking email the same day, along with a prompt request for import duty/tax payment from DHL.
Once I completed the payment, the customs clearance process went smoothly without any delays. To my surprise, the CPAP machine arrived on Day 3.
The entire process was fast, efficient, and well-communicated. I’m very satisfied with the service from both CPAP Specials and DHL Express.
Date of experience: July 01, 2025
Reply from CPAP Specials
Thank you so much for taking the time to share this wonderful feedback! We're thrilled to hear your order arrived so quickly and that the entire process, from placing your order to clearing customs, was smooth and well communicated. It means a lot to us to know you’re happy with both our service and DHL’s. If there’s ever anything else you need, we’re always here to help!
The ordering process was so smooth
The ordering process was so smooth. I didn’t run into any glitches or surprises. My order arrived fast and exactly as described. Super happy.
Date of experience: June 09, 2025
Reply from CPAP Specials
Thank you so much for sharing your experience! We're delighted to hear everything went smoothly and that your order arrived quickly and just as expected. Your satisfaction truly means the world to us.
The machine doesn’t work in Australia…
The machine doesn’t work in Australia with any of the applications that are the reason you would buy this CPAP. Zero customer care or support shown. Do not buy from here under any circumstances if you live in Australia
Date of experience: July 03, 2025
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Verified
Great price, questionable price
Great price for a reputable product, but I've received no confirmation, no estimated shipping or delivery time frame, or anything else except a request for me to complete this survey after my purchase. Is a sketchy experience so far . . .
Date of experience: July 02, 2025
Verified
It is convenient for us to revise order and confirm the shipping status
It is convenient for us to place an order, but it still have some area to be improved.
After we successfully placed our purchasing order, we did not receive any email to confirm that we have really successfully placed the order in your system if we did not create an account before we placed an order.
By the way, we don’t know where and how we can trace the shipping status for the order we have placed.
Anyway, it is not inconvenient for us if we would like to revise our order like shipping or billing address in our order due to a typo.
Pls help address the said issues for us asap. Thank you.
Best Regards,
Michael
Date of experience: July 01, 2025
Reply from CPAP Specials
Thank you so much for taking the time to share your experience, Michael. We truly appreciate your feedback as it helps us improve.=
You can always reach out to us at support@cpapspecials.com, and we’ll promptly provide your order details, tracking information, or help update your shipping or billing address if needed.
Thank you again for bringing this to our attention. We’re here to assist anytime you need.
This was my second order and just like…
This was my second order and just like the first, everything went flawlessly. Great consistency in service and product quality.
Date of experience: May 12, 2025
Reply from CPAP Specials
Thank you so much for your wonderful feedback! We’re thrilled to hear your second order went just as smoothly as the first. It means a lot to us that you trust us for your CPAP needs, and we truly appreciate your continued support.
The heated tubing upgrade was worth…
The heated tubing upgrade was worth every penny. No more water in my tubes and much more comfortable therapy. Installation was straightforward.
Date of experience: April 01, 2025
Reply from CPAP Specials
Thank you so much for sharing your experience! We’re glad to hear the heated tubing made such a positive difference in your comfort and therapy. It’s great to know the installation was easy too, we appreciate your feedback!
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Ordered Airsense 11 machine last year…
Ordered Airsense 11 machine last year and it stopped working in a couple of months. We sent the machine back to get it fixed under warranty but it took forever (4 months) to get the machine back and even after getting back the machine, the machine was of no use as it was missing the power cord. Followed up so many times on the power cord but no one responded. It looks like this company is a scam.
In your response below you mentioned that the accessories (power cord, etc) should not be included when sending the machine for repair work. I have an email from your organization stating that they will need the power cord along with machine to test if the issue is with the machine or with the power cord.
Also, you are mentioning that you will improve your response time but even in your response there is no resolution to the missing power cord. This is the type of service CPAP Specials provides.
Date of experience: June 19, 2025
Reply from CPAP Specials
We’re very sorry to hear about your experience and truly regret the frustration caused by the extended wait time and missing power cord.
To clarify, our warranty policy states that accessories, including power cords, should not be included when sending a device in for repair, as we are not liable for items that may be misplaced by the manufacturer during processing. This is outlined in our return instructions to help prevent these types of issues. Additionally, accessories are covered under a 3-month warranty, which is noted on our website.
That said, we take your concerns seriously and apologize for the lack of communication you encountered. This is not the experience we want for our customers, and we are working to improve our response times and support.
Power adapter for international travel…
Power adapter for international travel works perfectly. Machine automatically adjusts to different voltages and I've used it in 6 countries so far.
Date of experience: May 29, 2025
Reply from CPAP Specials
Thank you for sharing your experience! We're glad to hear the power adapter and machine performed flawlessly during your international travels, 6 countries is impressive!
Wishing you continued comfort and restful sleep wherever you go.
Verified
The mask fitting guide helped me find…
The mask fitting guide helped me find the perfect size on first try. Customer service was patient with all my questions and shipping was free and quick.
Date of experience: May 27, 2025
Reply from CPAP Specials
Thank you so much for your kind words! We’re happy to hear the mask fitting guide helped you find the perfect size right away, and that our customer service team was able to support you throughout the process.
We’re glad you enjoyed the free and fast shipping too, looking forward to assisting you again in the future!
Verified
Outstanding Service!!!
Date of experience: June 15, 2025
Reply from CPAP Specials
Thank you! We truly appreciate your kind words and are always here when you need us!
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When my insurance denied coverage
When my insurance denied coverage, CPAP Specials made therapy affordable. Their prices are fair and quality is excellent. Grateful for their service.
Date of experience: May 28, 2025
Reply from CPAP Specials
Thank you for the kind words! We’re so glad we could help make your therapy more affordable. Your support means a lot to us!
Super happy with how easy it was to…
Super happy with how easy it was to find what I needed. The photos were clear, and checkout was fast. I’ll definitely be ordering again.
Date of experience: March 15, 2025
Reply from CPAP Specials
Thank you! We're so glad you found everything easily and had a smooth checkout. We look forward to helping you again soon!
I ordered a gift and wasn’t sure it…
I ordered a gift and wasn’t sure it would arrive in time, but it came early! Really appreciated the fast turnaround. The recipient loved it too.
Date of experience: March 19, 2025
Reply from CPAP Specials
Thank you! We're so happy to hear it arrived early and that the recipient loved it. Glad we could make it just in time!
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