Coziwow Reviews 135

Fairly easy to put together. Definitely takes two people!

Date of experience: June 25, 2025

Fast and helpfull response when needed. & great service.

Date of experience: June 05, 2025

our cat loves being outside. we comfortable with her in the cage

Date of experience: June 03, 2025

Loved the fast shipping! And the product is great 😊

Date of experience: June 10, 2025

The installation was a few hours' project but the end result was great with no issues. The structure is sturdy for cats or a puppy and a lot heavier than I expected. The optional cat decorations for the walls were a cute touch!

Date of experience: June 09, 2025

The colors look nice

Date of experience: June 03, 2025

Arrived within a week and was relatively easy to assemble. My cats love it!

For the most part, everything was easy to assemble and we had all the right parts. There were a couple holes that appeared to have been forgotten in the manufacturing process or were in the wrong place, so I did need to get out my drill bits at a couple points and do it myself. NBD.

Also, my cats are only 9 months and not big enough to make the jump to the higher levels. I rearranged the shelves a bit to suit them.

Date of experience: May 30, 2025

Shipping was incredibly fast. They also included two free gifts which was very sweet and unexpected.

Date of experience: May 30, 2025

The item I received was what I expected

Date of experience: May 15, 2025

Awesome collapsing bunny run cage.
Got 2 to put them end to end so they have more room to play.

Date of experience: May 13, 2025

Date of experience: May 21, 2025

Received the product at a timely manner.

Date of experience: May 07, 2025

Parts seem flimsy and hardware was not adequate. Had to purchase additional hardware to attach to wall.

Date of experience: May 19, 2025

Your items are easy to put together.And I like the quality

Date of experience: May 13, 2025

No directions came for assembly. Reached out to company but never got correct instructions. Pieces and holes don’t match up. Will be requesting refund and shipping back.

Date of experience: May 06, 2025

We ordered the large cat house, and it arrived quickly. Packaging was top notch. I’m currently painting the catio to match the house trim, and individual pieces appear sturdy enough to accommodate our three cats. I can’t comment on assembly yet, but expect no problems. Our handy neighbor will be building a floor for the house, and our intention is to bring it inside during the winter months. I kept coming back to Cozywow models during my research of several retailers, so I finally went directly to the source—cozywow.com, and have not been disappointed. My felines and I can’t wait for it to be erected outdoors.

Date of experience: April 16, 2025

My catio arrived more quickly than I expected. I would've given 5 stars but the instructions are merely pictures and lack explanation. Be careful to study pics closely. In particular which screws to use in each case. Plus, I would advise 3 people (or 2 + Jorgenson clamps)! They must know that the instructions are lacking because they gave me a unsolicited call several days after delivery to ask how the assembly was going. I give them credit for that, but not that 5th star!

Date of experience: April 10, 2025

Product is sturdy and well put together.i like the texture of the floor.Makes it easy for Lily to keep traction.

Date of experience: April 04, 2025

Outstanding Customer Service-Highly Recommend - I recently purchased the large Catico from COZIWOW,and while unpacking it, I noticed that three pieces were missing. I reached out to their customer service team via email and I was very impressed by the level of support I received. Every associate I communicated with was incredibly helpful, professional, and eager to resolve the issue. They responded promptly, addressed my concerns with care, and ensured that the missing pieces were sent to me as quickly as possible. Their commitment to customer satisfaction was evident in every interaction, and I truly appreciate their dedication to making things right. COZIWOW has earned my trust and loyalty with their exceptional service, and I wouldn’t hesitate to purchase from them again. If you’re looking for a company that stands behind its products, and values its customers, COZIWOW is a fantastic choice. Highly Recommend.

Date of experience: November 30, 2024

Enclosure was packed well so nothing damaged when shipped. Took two of us to assemble and patience but directions were accurate. I like the wider version better than taller so I can put a litter box and food in there while leaving ample space for my cat.

Date of experience: March 03, 2025