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Travel Agency for Hotel Reservations.
947 Valencia isle Dr Orlando, 32825, Orlando, United States
Convene provided an excellent experience. My schedule kept changing before the show in Houston, but they diligently assisted me in adjusting my arrival date back and forth over the phone and emails. By the way, they sometimes replied my email in minutes, and the price offered is definitely competitive from the beginning.
Date of experience: May 20, 2025
Beware of dishonest company with fraudulent practices. They request from you to obtain documents from hotel to prove cancellation, then the hotel will say that they cannot help you and refer you back to Convenue. They will overcharge and try to sell you items you can get directly from hotel. Instead of providing convenience they offer no customer service. Since they contract directly with the hotel, the customer is unable to obtain the service directly from the hotel. Beware! Beware! Beware!
Date of experience: February 09, 2025
The reservation process was easy and fast, we got our confirmation right away. We also needed to make changes in the reservation, and they helped us with the process.
Date of experience: September 04, 2024
This is our second time working through Convenue and while the process is not perfect, they do take the time to work things out and make the effort to get things right.
Date of experience: July 02, 2024
Easy communication and friendly support for all our needs. We were a group reservation traveling for a business trip this company really helped in taking off the headache of our stay and made it smooth, as planned for, and up to our managers’ expectations.
Thank you so much and definitely we’ll use you for our future trips.
Date of experience: March 06, 2024
While everyone was very nice to deal with, we had on-going communication/customer service issues. We made a booking and later decided to cancel after having submitted our deposit. We had to follow up several times to cancel and several more to get refunded. While they did cancel and refund us, it took effort on our part and we're not sure either would have successfully occurred without our added effort.
Date of experience: February 26, 2024
I had to book 3rooms with limited conditions such as exhibition date and the distance from the exhibition center in New Orleans. Convenue Travel LLC offered various options that I was looking for with reasonable rate, and I could book the rooms that i need without stress. Very easy and convenient.
Date of experience: February 22, 2024
I had a seamless and stress-free experience with this company. They help me secure a great deal on a room in Las Vegas for an event at the convention center. The process was effortless, and the gentleman who assisted me was diligent in following up to ensure everything was in order. Check-in was a breeze, and I had no issues with the hotel. I highly recommend this company and would definitely use them again.
Date of experience: February 13, 2024
Date of experience: September 30, 2023
Reply from Convenue Hotels
Thanks Ahmed! We loved accommodating you and we look forward to have you return to us again!
21th of September I book my room with this company the already charge me $1,896.00 and still today I haven´t the oficial confirmation from the Hotel, We have call the Hotel and nobody has a reservation on our names, so we ask to refund the money or an oficial booking number from the Hotel, nothing still today, so what can you aspect from this guys? Nothing good..... we have started few other steps as well....coming more
Date of experience: September 21, 2023
Reply from Convenue Hotels
Hey Antonio,
We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you have experienced.
Upon reviewing your reservation, we can confirm that your room is fully booked and 100% confirmed. We understand your frustration regarding the delay in receiving the official confirmation from the hotel. We have made multiple attempts to reach you to provide the confirmation number and address any concerns you may have had.
It appears there may have been some miscommunication, as we have sent the confirmation number for your reservation to the email address on file. It's possible that this email might have ended up in your spam folder. To ensure you have all the necessary information, we have re-sent the confirmation email to your registered email address. Please also check your spam folder if you haven't received it.
If you still encounter any issues or have further questions, we encourage you to reach out to us directly at (628) 244-5028. We are here to assist you and address any additional steps you'd like to take.
Thank you very much for your accurate answers, support, and courteous support until the group reservation was completed.
Date of experience: September 28, 2023
Reply from Convenue Hotels
Thanks Masa! We loved accommodating you and we look forward to have you return to us again!
Great company - real easy to amend and modify group reservations!
Date of experience: September 21, 2023
Reply from Convenue Hotels
Greg it was absolutely great working with you! We hope to work with you again soon!
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