Contactsforless Reviews 17

I ordered what I thought was 6 month supply of lenses only to receive a 2 pack. Please be more specific on product information!! I paid hundreds of dollars only to receive a 2 month supply, I was robbed. Very upsetting.

Date of experience: March 06, 2025

Lowest price anywhere I could find. Half of the bigger on line guys. They are not quick, but if that’s how they keep their prices low I’m all for it.

Date of experience: March 06, 2025

I appreciate the quick response & easy shipment of my contacts. I hope to continue a nice long relationship with ContactsforLess. TY

Date of experience: March 06, 2025

Ordered some contacts from the United States which requires a prescription. They sent me an email saying that I need me to send in a valid prescription in order for my order to be processed, but still charged me for the contacts even though they couldn't send them to me (am no expert at running a biz, but seems like the standard procedure should be that they only charge once they ship it, like Amazon does).

Don't have a current prescription so ask them to refund my order. They said they would do so, but after a couple weeks of going back-and-forth, they never did. Finally had to call my bank to reverse the charges... And coming here to trustpilot and seeing their reviews, am realizing I need to be more careful

Date of experience: December 21, 2024

Sent me half of my order and didn't verify the prescription. Won't refund for missing peices.

Reply:

I was originally told I had to wait three weeks for the order and told them to cancel the order. A few days later after no reply I ended up receiving half my order. The contacts they sent me are not my prescription. Not that they verified it in the first place as they are required to by law.

They say that they weighed the product? Send the proof because I absolutely only received one box of contacts. They obviously are a scam the "owner of the company" sent me an email and told me I'm out of luck and they won't be helping me.

Now everyone can see how you conduct yourself as a company calling customers liars and saying that they are trying to get a free box of contacts. How embarrassing for you and shows that you have very little concern about customer satisfaction and 0 insight on how to conduct yourself professionally.

Update 2: he changed his reply so to reply to this I will insert this information here.

Yes, even "0 power" contact lenses, including those meant solely for cosmetic color changes, still require a prescription from an eye doctor; this is because all contact lenses are considered medical devices and need to be properly fitted to ensure eye health, regardless of their power level.

Key points to remember:
Eye exam needed:
You should always get an eye exam before purchasing any contact lenses, even if you have 20/20 vision, to ensure the lenses are the right fit for your eyes.

Proper fitting important:
Different brands and types of contact lenses can behave differently on the eye, so a fitting is crucial to avoid discomfort or potential damage.

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You should know selling contacts that corneas are different sizes so bc and diameter matter. This can cause vision loss if not verified!

I will also add that the whole reply is contradictory he states they verified the product with me and confirmed but it didn't require verification. Also nothing was verified with me I received an email saying it was backordered and I literally said. Okay cancel the order I will reorder in three weeks. That's ALL I said. So that's not verification at all.

Date of experience: November 10, 2024

Would have been nice to get a confirmation on our order and when it would be shipped.

Date of experience: July 20, 2024

I paid for 3 "90" packs and only 2 were delivered. I'm still waiting to hear back from you about this.
I expect a refund on the third pack which was not shipped or to have this pack mailed asap. Even your packing label indicates that only 2 were shipped.
Have heard nothing from the company.
Very disappointed. There are three others in the family that need contact lens and this was the first time I used you. Not a great start, getting ripped off.

Date of experience: July 22, 2024

Best service ever
Thank you for your swift service 😊

Date of experience: July 01, 2024

Received just what we were looking for without hassles or delays. Right on time. Thank you

Date of experience: June 17, 2024

Received product quicker than I expected and it was easy to do.

Date of experience: May 20, 2024

The ordering process was easy and very cost-efficient.

Date of experience: April 02, 2024

I received the wrong prescription!! As soon as my order was placed I noticed all the information on my previous contact box was not given. I called your customer service number and was prompted to leave a message "that my call would be returned". I did not receive a call back. Received my contacts yesterday and, you guessed it, they were the wrong contacts. If I had been called back my order could have been confirmed.

Date of experience: March 26, 2024

Your company is the best ever! You took such tin
Me and care( through several back and forth emails!) to make sure my contacts would be perfect. I received them yesterday and they are! The fact that you make a donation to the charity of my choice is icing on the cake! Thank you so much

Date of experience: March 22, 2024

When my contacts didn't work out they gave me a credit to get new ones

Date of experience: March 21, 2024

Great customer service.
Fast shipping.

Date of experience: February 20, 2024

Date of experience: December 05, 2023