Contacts Express Reviews 10,582

This company gives their sales force the ability to work with customers and see that they are completely satisfied with the cost, merchandise and service given

Date of experience: June 26, 2025

Always used daily’s contacts and they are great. This time the 2 boxes I received had a lot of defective contact lenses. So many went in the trash. They are very expensive as they are and to be throwing them out made for a worse experience. Will be looking for a different brand or company.

Date of experience: June 18, 2025

I still have not received my order. The package if delivered was incorrectly delivered. I did not receive a shipping notification and I have not received the invoice for what I purchased even though I have requested 3 times. Obviously they are associated with another company called Kits as that is the charge on my credit card. I am currently out for $400 worth of contacts. I have disputed the charge with my credit card company. I had to order replacement contacts from Clearly and received them the next day at no extra cost.

Date of experience: June 10, 2025

Received my order on May.22 but your courier partner Wizmo left my small package inside of the Main gate where I live at town house.
I don't think it's a safe place to leave a package with a value of over $300.
Your courier partner used to be Canada Post and it was very secure that they put it into the mailbox and left a big parcel at my front door.

Date of experience: May 22, 2025

Fast, easy to order prescription contact lens

Date of experience: March 17, 2025

Contacts Express has demonstrated a genuine commitment to customer care and exceptional service. They diligently address customer concerns and strive to ensure satisfaction by promptly resolving any issues. Not only do they offer high-quality products at competitive prices, but they also prioritize customer well-being. I had a delivery concern that they resolved promptly and to my complete satisfaction. I highly recommend their services. Thank you.

Date of experience: February 27, 2025

I am really upset with ContactsExpress and will NEVER order from them EVER again! I have been a customer in the past and they did an okay job, however I ordered my contacts a week ago with express shipping that stated it will be here in 1-4 business days. It’s now a week later and I have not received my contacts, which directly wasted the money I used for the express shipping. I suffer with chronic migraines and my glasses make this 100x worse, and used the express shipping to get these ASAP so I do not have to continue dealing with excessive pain. I used the live chat this morning to express my frustration and my situation and there was no representative available. I got an email back after and they definitely did not take my concerns seriously whatsoever.
I called their customer service number just now (3:15PM ON A THURSDAY) and a robot said “Looks like all our representatives have gone home for the day, please call us during our service hours or leave a message” I left a message and looked at their website after to see that their customer service hours were MONDAY TO FRIDAY, 10-6PM!!! The website also states that the representatives are happy to help and are very effective, which is NOT TRUE at all! I am really angry and disappointed that I have had to spend a week now working long hours in healthcare with a constant extreme migraine from my glasses because this company did not live up to their promised standards. I will DEFINITELY NOT be EVER ordering from here EVER AGAIN and I encourage you to do the same!!!

Date of experience: February 15, 2025

Responded to and followed up with a missing shipment order by replacing the order entirely within an hour. Customer service was very prompt.

Date of experience: February 01, 2025

Date of experience: January 19, 2025

They advertise a heavily discounted price, which matches the competitor's prices online, and then offer a 'first time discount' of 30% for new customers. When you take the time to add the item to your cart, find and enter all of your prescription information, and go to check out...they bump the price up to avoid giving you the 30% discount. For example, my contacts were advertised for $147 a box - which was within $10 of all the other offers. When I check out, it's $210/box less 30% (first time customer discount) to bring me back to the $147 a box. This is extremely misleading, because why would I become a new customer for absolutely no discount when I can just reorder through clearly.ca? I would rather a company be HONEST so that we can make an informed decision up front. When I emailed them about it, they answered with a form-reply about having 'processing fees' just like other companies. I didn't even ask about processing fees.... they definitely do not show that they care at all about transparency or customer service.

Date of experience: January 31, 2025

Shipping was fast but the quality of the contacts are terrible. Very cheaply made:(

Date of experience: January 27, 2025

Ironic their name has express in it when they don’t deliver. Contacts Express is the WORST company I have ever dealt with. They blatantly lied about their shipping times, promising quick delivery when they clearly couldn’t deliver. I needed my lenses urgently, and instead, they gave me excuse after excuse about “courier delays”—as if that’s my problem to solve.

When I asked for a refund, they made it as difficult as possible, dragging out the process and wasting even more of my time. After all my effort and stress, they had the audacity to refund me a laughable amount that didn’t even come close to what I requested. Their response to my issue was dismissive and insulting, showing ZERO regard for their customers.

This company is a joke. They’ll happily take your money, fail to deliver on their promises, and leave you fighting tooth and nail to get even a fraction of what they owe you. Do yourself a favor and avoid this scam of a business at all costs.

Date of experience: January 15, 2025

Easy and quick problem resolution. My sons prescription changed right after I ordered him new contacts. They were exchanged for the updated prescription with a quick phone call.

Date of experience: December 05, 2024

Francis was super helpful and really pleasant.I made a mistake with my prescription for my contacts and he did a replacement order as I called.

Date of experience: January 13, 2025

Great customer service. Tony B was very resourceful, quick and efficient!

Thank you

Date of experience: January 06, 2025

Great customer service in all aspects: Problem solving and solution oriented, kind and patient, understanding the request and having clear communication, and with consistent quality every time I interacted with Contact Express. How can they be so fast and efficient? It is unbelievable! And let alone during holidays. Congratulations to the team!

Date of experience: December 30, 2024

I had to wait under 30 seconds to be put though to a rep. James was very polite and attended to my issue promptly (I had mistakenly ordered two sets of lenses instead of one, which he corrected immediately). What a pleasant change from waiting 30 minutes or longer on most help/service lines!

Date of experience: December 19, 2024

I've been waiting for my contacts to arrive, but with the Canadian postal strike Nothing is getting delivered through the post office, I spoke with a representative concerning the issue because I was out of disposable contact lenses and the order didn't arrive, I've been ordering from this company for a few years now and they haven't disappointed, he sent out my order using something else other than Canada post and I am appreciative, I highly recommend to anyone who needs prescription lenses, Thank-you

Date of experience: December 18, 2024

I had a wonderful experience with the customer service representative named Alice G. The process for my inquiry was so seamless and smooth. She has shown exceptional customer service and loyalty. I will definitely be a returning customer after feeling so valued!

Date of experience: December 19, 2024

Excellent experience dealing with Contacts express. Easy process ordering online and When the frames i chose were no longer in stock they contacted me and representative was extremely helpful in assisting me choose another frame at a lesser price even- so I was refunded a little over $10 as well! Thank you Frances☺️

Date of experience: December 18, 2024