Contacts America Reviews 53

Ease and price but I don't have my contacts yet so reserving my final star.

Date of experience: June 23, 2025

Date of experience: June 19, 2025

easy to order, and price

Date of experience: June 16, 2025

I think everything went well

Date of experience: June 08, 2025

I don't like the deceptive handling fees added on but this seems to be par for the course now on the internet. These Focus dailies were discontinued and your're the only choice now. Once your out of lenses I'm out of luck. Alcon should have kept these 69% water lenses going but they replaced them with more plastic and chemicals in the solution instead. I'm happy you still have them although you're charging 3 times the price I used to pay three years ago. $25 a box free shipping is now tripled plus shipping.

Date of experience: May 31, 2025

Date of experience: May 25, 2025

Have what I need at a responsible cost

Date of experience: May 24, 2025

Purchased the same contacts from here at more than 1/2 the costs.

Date of experience: May 21, 2025

website ease of use old PMMA lens available.

Date of experience: May 12, 2025

The customer service team was helpful and patient when I had questions about my new prescription.
The online ordering process was easy and seamless.
Super fast shipping!
The lenses perfectly correct my prescription.
5 Stars!

Date of experience: April 01, 2025

Date of experience: May 04, 2025

My Contacts America story
In February of 2025 I ordered from Contacts America 4pairs of RGP contact lenses
The initial contact person I dealt with seemed a bit confused and later I saw that she had misspelled my name on the order form

To make a long story short, the worst possible thing that can happen when you order on-line contacts happened to me

Contacts America sent me an incorrect prescription and then blamed me for it. Not refunding or replacing the incorrect lenses

Contacts America claims that they attempted to contact my optometrist, yet my optometrist has no record of a prescription request from Contacts America or anyone else for over a year

Also, Contacts America has my optometrist office address listed in the wrong state.

Below is the response they emailed me when I pointed out that Contacts America had sent me incorrect contact lenses;

We completely understand your frustration. Checking your order xxxxxxx, our records show that the last representative informed you via email that we had not received a copy of your prescription after the order was placed. As a result, we sent a fax to your eye care provider with the order details, but we have not received a response from them within the 8-business-hour window. If we do not receive the prescription within this time frame, your order will be processed and unplanned as we have the process and procedures which Contact Lens Act mandates.

Additionally, we only received a copy of your prescription from your last email, ticket number [1514381]. Unfortunately, we’re unable to process an exchange, as the package has already been delivered and the item is classified as a final sale. we’re also able to review or listen to the call you had with our representative that assisted you in placing the order to ensure the accuracy of your order.

I want to say that I never received an email from Contacts America requesting my prescription

I uploaded my prescription to Contacts America during my initial phone conversation with USA contact's phone sale’s person

In the above correspondence it indicates that Contacts America shipped off contacts to me without a prescription

Contacts America says the following:

“ Additionally, we only received a copy of your prescription from your last email, ticket number xxxx. Unfortunately, we’re unable to process an exchange, as the package has already been delivered and the item is classified as a final sale. we’re also able to review or listen to the call you had with our representative that assisted you in placing the order to ensure the accuracy of your order".

This means that Contacts America shipped me over 3 hundred dollars in in-correct contact lenses with out having my prescription?????

What? Why would they do that?

But the above statement can not be true because the prescription Contacts America used for the contact lenses they sent me was accurate in every respect except for the base curve

Therefore they did have an accurate contact lens prescription but the copy of the prescription they sent me has the incorrect base curve

So the correct prescription I uploaded to Contacts America was altered by USA Contacts

Why or how they did this I have no idea

Anyway this customer of Contacts America now has hundreds of dollars of useless contact lenses because he decided to do business with Contacts America.

So that’s my experience of deciding to order contacts with Contacts America

Date of experience: January 31, 2025

Date of experience: April 13, 2025

Super user friendly. Easy to order. Hopefully fast too!

Date of experience: April 10, 2025

Easy to order

Date of experience: April 06, 2025

It was easy to use

Date of experience: March 31, 2025

Date of experience: March 20, 2025

This purchase was easy except that the site kept wanting me to buy several boxes of each eye. I will be going to the eye doc in 3 months for my annual exam and I may need a change in my prescription.

Date of experience: March 03, 2025

Quick, easy and affordable contact lenses!

Date of experience: February 10, 2025

Easy to reorder but an old address kept popping up for delivery. Hopefully this is the last time.

Date of experience: February 07, 2025