Verified
Our rep Jon Logan, thinks like I do and has the same warped sense of humor, so I truly am happy to be working with him again after not needing to for a bit. Don't ever let him go!
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Update: So they called me and fixed the issue. So hoing from one star to 5 star. I ordered Iphone 14 pro max 1tb on there website, Got confirmation email with the order number and they charged my amex... See more
Company replied
Verified
Samsung s6 lite 64 GB, opted for slow very cheap shipping which was available, a plus, 5 days West to East coast ground, for savings. About 2 business days for shipping out, email had device ser... See more
Company replied
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Grant Legg and Anthony McHugh have always gone out of their way to ensure my nonprofit organization is taken care of and find the best value for any service or product we need. We would likely still b... See more
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Company details
- #9 of 19 best companies in Computer Store
- #5 of 13 best companies in Battery Store
- #18 of 32 best companies in Business and IT Consulting Agency
- #4 of 4 best companies in Electronic Spare Parts and Components Store
- #49 of 107 best companies in Electronics Store
- #4 of 10 best companies in Office Supplies Store
Written by the company
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Contact info
730 Milford Road, 03054, Merrimack, United States
- 1.800.800.0014
- customerservice@connection.com
- connection.com
4.6
Excellent
647 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Professional Support When I Needed It Most
I had a very difficult experience with a platform that kept requesting deposits while restricting withdrawals. It was stressful and discouraging.
I came across CryptoTraceService, who approached my case with professionalism and care. With their guidance and support, I was able to resolve part of the issue. I appreciate their patience and follow-through.
“CryptoTraceService “The company on my bio offered real assistance at a time when I felt completely stuck. I’d recommend others to stay cautious, always double-check where you put your trust, and work with people who actually communicate transparently.
Date of experience: May 30, 2025
Verified
resolved issue
Date of experience: June 10, 2025
Verified
Our rep Jon Logan
Our rep Jon Logan, thinks like I do and has the same warped sense of humor, so I truly am happy to be working with him again after not needing to for a bit. Don't ever let him go!
Date of experience: June 28, 2025
Verified
Deanna is always helpful and quick!
Date of experience: June 27, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Great Experience!!
Date of experience: May 30, 2025
Reply from Connection
Thank you for your review, we're so glad you had such a positive experience!
Verified
Better than I could have imagined
The response time was amazing. The product was exactly as listed. I was even contacted directly to ensure my order was correct before shipping. Highly recommended.
Date of experience: May 29, 2025
Reply from Connection
We're happy to hear that you had such a positive experience! It's great to know our response time and product accuracy met your expectations, and that our confirmation process was helpful. Thanks for the recommendation!
Verified
Joe Bedient is always great to work…
Joe Bedient is always great to work with!
Date of experience: June 14, 2025
Reply from Connection
We appreciate your review! We are so happy to hear that you had a great experience working with Joe.
Verified
Super friendly staff and very receptive.
Super friendly staff and very receptive.
Date of experience: June 14, 2025
Reply from Connection
We appreciate your kind words! We are so glad that you found our staff friendly and open.
Verified
Best prices in town combined with your…
Best prices in town combined with your excellent customer service.
Date of experience: June 12, 2025
Reply from Connection
We're glad you found great prices and appreciated our customer service. Thank you for sharing your positive experience with us!
Verified
Good variety of equipment
Search is a bit frustrating, but good variety of equipment.
Date of experience: June 12, 2025
Reply from Connection
We appreciate your feedback and are glad you found a good variety. We are currently upgrading our search to a new version and it should help improve your experience. Thank you for your time spent to leave feedback.
Verified
I was just reordering a past product
I was just reordering a past product. It was easy to find my items and reorder. The website is easy to use. The checkout page is easy to read and update if needed.
Date of experience: June 12, 2025
Reply from Connection
We're happy to hear that you had a positive experience reordering your past product! Thank you for your review.
Verified
Our Sales exec is a true partner
Our Sales exec is a true partner; understanding our business and our mission. He is there when we need assistance delivering solutions to the business through sound and timely advice.
Date of experience: May 22, 2025
Reply from Connection
We're happy to hear that our sales team is a true partner, offering sound advice and understanding your business needs. We appreciate you sharing your positive experience and thank you for your time leaving a review!
Verified
True gains are found in well-fostered…
True gains are found in well-fostered relationships. The people at Connection are the driving force behind the benefits of partnering with them. We have a great team of individuals at Connection supporting us, and we are grateful for their professionalism, insight, and guidance.
Date of experience: April 08, 2025
Reply from Connection
We're happy to hear that our team's professionalism, insight, and guidance have been beneficial. We value the relationships we build like yours and are grateful for your positive feedback and time spent to write us a review. Thank you!
Verified
Reply from Connection
We're happy you received it on time; we appreciate your feedback and your order!
Verified
No issues always great service!!
Date of experience: May 28, 2025
Reply from Connection
We appreciate your kind words and are glad you had a great experience!
Verified
I do not believe this is a real company…
I do not believe this is a real company I think this is a scam.
Date of experience: May 26, 2025
Reply from Connection
Our customer service team will be reaching out to you. Based on your order number, customer service says your AirPods have an estimated delivery date of Friday, May 30th.
Verified
They rectified a mishap that happened…
They rectified a mishap that happened and were able to ship my item on a timely basis. Thank you.
Date of experience: May 24, 2025
Reply from Connection
We appreciate your feedback and are glad we could resolve the issue and ship your item quickly. Thank you for your review.
Verified
Always positive experiences
Working with Connection has always been a good experience. Really great product selection and the ordering process (and the website) are easy to use and navigate.
Date of experience: May 21, 2025
Reply from Connection
We're happy to hear that you find our product selection and website easy to use. Thank you for your review and positive feedback!
Verified
My account team always provides my team…
My account team always provides my team with white glove service.
Date of experience: April 26, 2025
Reply from Connection
Thank you for your review; we are thrilled to hear that your account team consistently delivers exceptional service.
Verified
Quick response
Quick response, fair prices, what I needed was in stock and quickly shipped out.
Date of experience: May 17, 2025
Reply from Connection
Thank you for your review. We strive to provide our customers with quick responses, fair prices, and readily available products. We look forward to serving you again.
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