Commercial Truck Trader Reviews 247

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars
Verified

Cycle time for a posting is way too long. Communication is very slow. You communicate 72 hours delay prior to posting. Although this might have been appropriate in the 1990s, today its a screaming sig... See more

Company replied

Rated 2 out of 5 stars
Verified

It's been about a week now and so far I've only gotten three "leads" on the sale of our box truck. All three were scammers trying to trick me one way or another with malicious links or offers to send... See more

Company replied

Rated 2 out of 5 stars
Verified

For some reason I'm not receiving leads like in the past. I've called around to other dealers in multiple states and have learned they're having the same issues. I feel like a lot of dealer are getti... See more

Rated 3 out of 5 stars
Verified

Most of the calls so far involves scams where people are trying to get you to order reports from a variety of different websites. After about the fifth request, I told them just to consider the vehicl... See more


Company details

  1. #120 of 123 best companies in Online Marketplace
  2. #266 of 272 best companies in Business to Business Service

Written by the company

New and used trucks for sale. Search for dump trucks, pickup trucks, box trucks, trailers and more commercial and utility trucks. Post your truck for sale at Commercial Truck Trader.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

247 reviews

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Replied to 5% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars
Verified

Easy to use

Easy to use. Easy to extend ad. I liked that their customer service called towards the end of my ad time

Date of experience: December 19, 2024

Commercial Truck Trader logo

Reply from Commercial Truck Trader

We're thrilled you found our platform easy to use and extend your ad! We appreciate your kind words about our customer service reaching out near the end of your ad campaign. It's rewarding to hear that your experience was positive, and we value your feedback. We strive to make the process simple and efficient for all our users. Thank you again for your review!

Rated 1 out of 5 stars
Verified

I went to search for my add and even…

I went to search for my add and even when I entered a filter for less than $30,000 and International Box trucks it did not show up on the list. I am very disappointed. I had to narrow my search to between 19,000 and 21,000 before I saw it. No wonder there have been not calls.

Date of experience: October 21, 2024

Commercial Truck Trader logo

Reply from Commercial Truck Trader

We understand your frustration with the search function and apologize for the inconvenience this has caused. We strive to provide a user-friendly experience and are constantly working to improve our platform. We appreciate you bringing this issue to our attention, and we will use your feedback to enhance our search filters and ensure that all relevant listings are displayed accurately. For additional assistance, please contact our support team at Ads@Traderonline.com or visit our CommericalTruckTrader.com Help Center https://www.commercialtrucktrader.com/help

Rated 1 out of 5 stars
Verified

Prices too high! Photos allowed too low! Support is lacking!

The pricing is just too high and the number of photos allowed is too low. We frequently have over 100 photos per listing and having to cut down to a fraction of that is time consuming for us and just annoying for us to be honest. Additionally, your support is very much lacking and I feel as if it's become worse and worse over the years. Ended listings do not stay in our account long enough and instead clear out, forcing us to re-create the ad from scratch if we want to re-list. From a business standpoint, you should have all prior listings on file with a one-click re-list option. You would get more business and sell more ad spots. Instead, I always have to contact support and have the revive the old ad, then I login and tweak/update and publish it. Support use to be helpful with this but my last half dozen or so requests to revive prior ads were ignored. We had planned on re-listing two vehicles recently but could not get Commercial Truck Trader Support to revive said ads, so we actually never renewed them and you lost out of several hundred dollars in business. I believe I sent multiple emails to support and did live chat, which used to work in the past. For the price, there are just too many issues and limitations with your listings, in addition to support that unfortunately, just hasn't been supportive lately. For the price of the packages, the number of images allowed is definitely too low. Even for a vehicle under $20k, it is $68.95 for a 2 week, 4 photo listing? $114.95 for a 20 photo, 8 week listing? Even the top option at $206.95 only allows 50 total photos, which is ridiculous for the highest tier. The 26 week run time is acceptable for the price but it should be a minimum of 100 images allowed, perhaps 50 allowed for the mid tier and 10-20 allowed for the Basic $68.95 tier. You now are charging more based on the price of the vehicle where it used to be a flat rate for a given package. So for a our '22 Ford F-550 Dump Truck, we paid $184.95 for an 8 week listing but only 20 photos were allowed, and we have close to 60 total on nearly every other online listing. It appears that CTT keeps increasing the prices but the product and listings remain the same. Disappointed.

Date of experience: October 15, 2024

Rated 3 out of 5 stars
Verified

Most of the calls so far involves scams…

Most of the calls so far involves scams where people are trying to get you to order reports from a variety of different websites. After about the fifth request, I told them just to consider the vehicle not available. They pretend as if they are going to meet you and look at the vehicle, but they Say they do not trust Car CAR fax and insist on the seller purchasing another report for $50-$80 before they will pursue the transaction which i Seems to be all just a shame to sell reports.

Date of experience: October 05, 2024

Rated 1 out of 5 stars
Verified

I got no calls

I got no calls , emails or anything..I sold it by putting a sign in it.
There should be a partial refund since I took it down after a week
.

Date of experience: August 22, 2024

Rated 1 out of 5 stars
Verified

Disppointed

My listing has received eight views thus far. Paying $80 for that amount of marketing isn't balanced. While I understand the market is challenging and my truck is older, I'm getting better results for free on FB and $5 on Craigslist.

Date of experience: August 10, 2024

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