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Review summary

Reviewers had a great experience with this company. Consumers appreciate the user-friendly interface, highlighting its ease of use, especially for those new to cryptocurrency. People also report that in specific cases, when a family member passed away, the support team was helpful and secured the assets. However, some customers have reported negative experiences, mainly regarding customer service, payments, and contact methods. Some reviewers express frustration with slow response times and unhelpful support agents. Others mention unexpected account freezes, difficulties withdrawing funds, and issues with transaction denials. A few users also report being victims of scams and hacks, with some claiming the company did not provide adequate assistance in recovering their funds. There are also mixed opinions regarding the app.

Based on reviews, created with AI

See what reviewers are saying

Rated 3 out of 5 stars

Cancelled my account. For many years I was a happy customer and everything worked just fine. Buying/Selling, Deposit/Withdraw of both fiat and crypto just works instantly and reliable. In the past... See more

Rated 5 out of 5 stars

I got scammed through a fake email and Coinbase refunded my money, really pleased with the result, totally unexpected, I cannot thank them enough for their help.

Rated 2 out of 5 stars

I have been through hell using this exchange! On the 30th June 2025, I wired a significant amount of funds to my coinbase account which was successful without any hassel, done verification twice and... See more

Rated 5 out of 5 stars
Invited

Coinbase is an amazing App. I use it all the time with successful operations. I recommend it to anyone who wants things done quick like converting cryptos, sending cryptos, etc.


Company details

  1. #50 of 58 best companies in Cryptocurrency Service

Written by the company

Coinbase is a world-leading crypto platform, trusted by millions across the globe. As a publicly traded company on NASDAQ (COIN), Coinbase stands out with its commitment to transparency, security, and compliance. We offer access to over 200 crypto assets, allowing users from all corners of the world to buy, sell, trade, and stake with confidence. Whether you're just starting your crypto journey or you're a seasoned trader, Coinbase provides a seamless experience with industry-leading security and real-time market data

Your Trusted Crypto Partner

Written by the company

Over 200 Crypto Assets & Exclusive Benefits
We offer access to buy, sell, and trade over 200 crypto assets. Plus, enjoy our monthly subscription offering crypto enthusiasts zero trading fees and boosted rewards. Trade smarter, save more, and earn extra with Coinbase!

Contact info

You should know

3.9

Great

TrustScore 4 out of 5

18K reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Avoid

Avoid. A very dishonest company. Very hard to withdraw money. Some didn't arrive in my bank despite the account details being correct.

They didn't want to know.

Avoid.

Date of experience: June 11, 2025

Rated 1 out of 5 stars

Help


Help
terrible scam, both time and money wasted. I found that they do no allow withdrawals. My bio photo provided the funds withdraw help

Date of experience: July 01, 2025

Rated 1 out of 5 stars

Help

Fake!!
Fake, fraudulent, and pyramid website Fake, fraudulent, and pyramid website that references me to shares my experience with the name one my digital profile picture they help and I received a refund of an additional €45,100.

Date of experience: July 01, 2025

Rated 1 out of 5 stars

Don't risk it

Don't risk it! Deposit scam and withdrawal was block, it was "Safereclaim" that finally got me a refund. Stay safe!

Date of experience: July 03, 2025

Rated 1 out of 5 stars

They told me my funds were ready to…

They told me my funds were ready to withdraw but then said the International Risk Control Department (?) inspected my account and and because of different depositors I was a risk for money laundering. After I had paid $10,000.00 for verification they wanted $6000.00 more to verify me. Said I would get it all back once I'd paid it. DO NOT TRUST THESE PEOPLE. THEY'RE NOT GOOD FOR THEIR WORD.

Date of experience: July 05, 2025

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