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We are a family business based in Oxfordshire, established since 1864. Supplying quality house coal, smokeless fuels, kiln dried firewood & bottled gas all at great prices with a quick, friendly and efficient delivery service.
Souldern Gate Garage, Souldern, OX27 7HT, Bicester, United Kingdom
4.4
11 reviews
AE Prentice Fuel Merchants are such a helpful local firm. They are very prompt when you need an urgent delivery of propane cylinders and are more than happy to change over the cylinders for the customer.
Date of experience: December 01, 2023
These guys had the presence of mind to do a leaflet drop last year and I am so glad they did. From my first contact with them I have found them to be friendly, reliable and above all excellent value. It is so refreshing in current times to be dealing with a proper old school family business who value customer service. We could not speak highly enough of them and long may it continue.
Date of experience: February 07, 2023
Incredibly quick and efficient service.
19kg propane delivered and connected less than 55 minutes after I ordered it.
Driver was already in my area and had a spare bottle on his vehicle otherwise it would have been next day.
I always use A E Prentice because they're so reliable.
Driver always cheerful and helpful.
Highly recommended.
Date of experience: November 16, 2020
Fabulous efficient service, well done!
Date of experience: February 06, 2020
Coke is terrible, burns to quick and creates clinker in large quantities. Found out that this had been reviewed by BABA (whom I’m a member of) and they had said it was not good and had spoken to the company about this, but was told by company said to me that two local blacksmiths had said it was good (no names). Feel very let down as to the response (when I phoned I overheard somebody shouting in the background that he bagged it himself and it was what it was, not impressed) and only given £100 refund as a gesture of good will. This will not last half the time a normal tonne does and is way too small for forges and as a long time customer this customer I feel that this has been dumped on me so they can clear their ‘bad’ stock of coke. I have reviewed and put this to BABA as my opinion on this product as bad to terrible and not to be used.
I will not be using the company until they source a proper fuel and then I will be cautious about spending my money with them. 1/10
Date of experience: December 20, 2019
Reply from A E Prentice
Hello,
Before you placed an order for a tonne of forge coke, you were informed that it wasn’t from the same supplier. When you rang to complain you told us that you hadn’t read the description (which clearly indicates the smaller size of this product) but you had just assumed it was the same size as before. At this point we offered to have the whole pallet returned to us, with a full refund for yourself, or we offered you £100, as a good will gesture – you choose to take the £100 (which you have received). This was your choice, as we were more than happy to have the pallet returned to us, but you decided to keep it. We do have the names of two local blacksmiths who have tried and since bought the product, but you didn’t ask for their names. This forge coke was sold to us by LCC from Northern Ireland a large importer of coal and coke, and they are not aware of any trade company testing this product.
We would be more than happy to discuss your issue with this product, if you would like to call us: 01869 346800
Kind regards
A E Prentice
First class service in all respects. Thanks
Date of experience: December 18, 2019
Reply from A E Prentice
Thank you for the wonderful review and custom over the years.
Superfast delivery and a great, helpful driver. Thanks
Date of experience: November 22, 2019
Reply from A E Prentice
Your kind comments are most appreciated.
Date of experience: November 15, 2019
Reply from A E Prentice
Thank you for taking the time to post a good review .
Always an outstanding service,
a wonderful family business who go beyond expetations to help the elderly & disabled with deliveries.
Good value too, & the kiln dried logs are vastly superior to some of the local alternatives.
Date of experience: November 13, 2019
Reply from A E Prentice
Thank you for your kind comments, your review is most appreciated.
Very quick delivery and the coal is reasonably priced. I have used this company for several years and have always received excellent service. Highly recommended.
Date of experience: November 09, 2019
Reply from A E Prentice
Thank you for the excellent review and your custom over the years!
Always courteous, professional and more than timely. Best service for mikes around.
Date of experience: September 08, 2019
Reply from A E Prentice
Thank you for your custom and kind review.
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