Club Pilates Reviews 103

Pilates used to be my happy place. However, the manager, Susan Grassi-Simko has made the environment hostile and vindictive. She made it known that she is a Trump supporter and when you don’t align with her point of view, the aggressive behavior begins. She is constantly having us do illegal moves on the reformer, not allowing her staff to video it for their website because of the illegal moves. These moves are dangerous and a high fall risk. To make matters worse, she makes fun of clients, body shaming them about their “cottage cheese thighs” and poking fun at those that can’t do specific moves because she has upped the level of class. She always takes a level 1.5 and pushes it to a 2.0 because “she gets bored teaching us”. When I cancelled my membership, allowing for the 30 day notice, to join another studio, I was told my final draft would come out on July 7th (today) therefore allowing me access to the studio through August 6th. This allowed me not to pay a double membership to the new studio as well as the old studio. July 7th draft happened and then all of my classes were cancelled. I called the studio and Lindsay said Susan was on vacation and when she came into work this am, there was a sticky note to immediately cancel my membership and classes. I believe that Susan has forgotten that she works for the clients and not the other way around.

Date of experience: July 07, 2025

False advertising to sell memberships

Date of experience: May 01, 2025

I just took my very first Pilates class and it was great! Ari was the instructor and she was so kind and helpful!! She provided modifications when necessary and made me feel like I could do everything! I found muscles I didn't know I had...I can't wait to continue this journey!!

Date of experience: May 28, 2025

They offer a free introductory class that covers basic movements and high level Pilates terminology and positioning such as how to put your feet on a bar, how to lift your back in to a bridge and how to move on the reformer.
You graduate to the front admin desk after about 30 mins to get the high level membership fees/dues and are provided with a super easy sign-up process.
To sign up you're handed a tablet with a digital contract on it and told to sign at two places with a red X by 'touching' it with your finger or digital pen. Then you give them your credit card and wait for them to email you your signed contract.

In the contract agreement you sign it covers a 3 month financial obligation you agreed to as well as the required steps you need to do in order to cancel your membership. There's an early $100 buy out plan if you want to cancel early or you can stay for the full 3 months and avoid the cancellation fee. In either case before you can cancel you must provide 30 days written notice by registered mail or delivered in person. If you give them notice too late and your 30 days roll over in to the next monthly billing period then you will be expected to pay for another month in addition to the month you already cancelled in.

As a fulltime member you will have unlimited access to view dozens of classes through their phone app; however many classes you wish to participate in may require booking in advance. If you forget and/or miss a class, you will be charged with a $20 no-show and/or late cancellation fee.

The room where the classes are held is sub-divided in to twin sized bed areas where each member is surrounded by an assortment of fitness items. Next to you will be your spring loaded chair, your vertical spring board and your reformer, that's the large spring loaded sliding bed that most members have paid to lie down on. It has an adjustable vinyl/foam filled head rest with fixed vinyl/foam filled shoulder blocks and vinyl straps for your hands/feet. At the foot of the bed is where your springs hook in with an adjustable vinyl/foam filled footbar.

When you arrive for your class you should be early enough to avoid a late fee. You will wait in a lobby or open area until the previous class ends and you're allowed to file in and claim a reformer.

The class format consists of doing 5-6 repetitions of different exercises as directed by an instructor over the course of 50ish mins. At the end of class you're expected to clean all the equipment you used and then file out for the next class to start.

Over the course of your stay with ClubPilates you may see and speak with members who have been with the club for years and love the club culture, health benefits and boutique fitness in general. However, in my experience most of the members I saw and spoke with were short term and had either just joined like I had or were leaving like I did.

It’s not a club for everyone, and it’s not a club for no one. It sits somewhere in the middle—and for some, it may be just the right fit. For me, although it was an interesting experience, it wasn’t ultimately the right match.

Date of experience: December 30, 2024

I really enjoyed going to the studio. All of the staff and instructors are great, but their cancellation policy came as a surprise to me.

Firstly, you have to email or call to cancel. Next month the click-to-cancel law is going into effect so hopefully they fix this.

The more egregious issue is the 30-day membership cancellation policy. This policy varies by franchise. The North 3rd Brooklyn franchise has a 30-day cancellation policy with a $100 fee for canceling after 30-days before the next renewal (lowest tier membership is already. Previous gyms and subscription services I've been a part of have allowed cancellation at any time, and late cancellation fees have been closer to $20.

This policy is written in the user agreement that is emailed to you, but it is no where to be found on the website or your account page. I've heard from others that a lot of large franchise gyms have policies like this, which I think is a predatory policy that should not be allowed.

Date of experience: April 27, 2025

Fees on fees. Inconvenient. Plus the app is buggy as hell. Risky booking process—no refunds in any circumstance even if you immediately try to reschedule right after booking it… who does that? Even during subscription freeze it is not cheap. Inconsistent difficulty levels of classes.

The system is dishonest. Note I’m not saying they literally try to deceive about their system, but the system is not set up in a way that an honest person would set it up. It appears designed to catch you in some way or another, or in many ways at once. And let’s say you’re aware of every detail: then you simply find it is a highly impractical system that is not worth the money.

The only reason I don’t give one star is classes themselves were satisfactory on the whole—a few complaints there but nothing really major.

Date of experience: March 01, 2025

When I told them I am cancelling the membership they continue charging me. The manager even didn't give me a call - just texted me in three days after my request. It is unacceptable and disrespectful. They requested to provide my health condition to cancel the membership - incredible.
When singing up, they failed to disclose important information about hidden fees and additional charges.
The classes are pretty good and nice but customer service is awful. No, thank you.

Date of experience: April 19, 2025

5 stars for the amazing teachers, equipment and classes. Less than 1 star for the booking process. It is literally impossible. You pay for 'unlimited' monthly classes but they only allow you to book up to 15 classes at a time. The problem is that these 15 bookings includes being on a waitlist for a class- even if there are 10 people ahead of you with pretty much zero chance of getting in. I would have to book 15 waitlist classes, I'd get into maybe 4 of those classes, then by the time I could book more classes, they'd be full again. I'd just give up going to a class for 3 weeks and book 4 weeks out and even then many of the good classes already had waitlists. I'm shocked they have not been sued for charging for unlimited classes that you can literally NEVER book. I had to quit. A few went with me for the same reason and this is this companies reputation if you ask anyone who has been there- they will agree.

I miss the classes and teachers that I did get used to but the process was too stressful.

Date of experience: February 15, 2025

I have called several times in the past few weeks trying to get assistance with class credits that I have been unable to use due to the inability to be able to FULLY book my 8 classes per month since I restarted my membership. (I had to take a break to get my rotator cuff repaired after injuring it in a class). I usually take 2 – 3 classes a week but have not been able book because the classes were full and once the credits go past 30 days, do not work. I had called a few times and spoken to the front desk girl when I went in for a class, but had been directed to the GM.
I called back AGAIN, and this time got Debbie (an instructor) on the phone. Hallelujah, someone answered and no weird computer tone. She was friendly and helpful, explaining that my purchased class credits were going to expire, and she would leave a note for the new GM to move them up the next day, so I had an opportunity to use them. Apparently only the GM can move class credits.
I called the next day around noon after no response from the GM, Nneka Kpaduwa. She answered the phone, and I cited my request explaining why I needed the credits to be moved. She refused to roll the credits - just "we don't move class credits". I am paying a tidy sum for these classes, and she is the only person that can move them up when I cannot book classes, so I must wait for her to call me, and she hasn’t been reliable. Her front desk staff is not empowered to handle the classes when they expire, so it’s frustrating. She inferred that I just needed "assistance" with booking classes and that CP offers "plenty" of classes throughout the week and perhaps we need to look at MY schedule. She literally said that! THE AUDACITY
Nneka Kpaduwa was insincere, condescending, inflexible, and cited "policy". Bottom line, she doesn't CARE about my money or fitness success. I have been a member for a year prior to the surgery and was satisfied and seeing results. I cannot recommend Club Pilates with any confidence based on this new manager and her rudeness, condescension, and lack of flexibility. Nneka Kpaduwa - learn some manners and appropriate ways to handle your clients. BYE Club Pilates and GOOD RIDDANCE

Date of experience: April 08, 2025

Love it! Changed my life!

Date of experience: March 31, 2025

Beware of This Studio’s Shady Billing & Predatory Collection Practices
UPDATED: ⛔️

While Pilates itself can be amazing and some instructors at Club Pilates Lake Worth are truly excellent, the business practices here are deeply disappointing and, frankly, alarming.

I sustained repeated injuries in their classes and requested a medical freeze under doctor’s orders starting February 1. Despite this, the studio continued billing me—without notice or explanation. When I attempted to cancel, they refused to allow it by phone, email, text, or web. I was forced to physically come into the studio and scan a QR code, even though I was still injured and mobility-limited.

Then, after I disputed the charges with my bank, they escalated it to collections—sending me an email saying I owed $274, then having a debt collector call me the next day demanding $849 and threatening to report it to the credit bureaus. I’ve never received any written validation of the debt, which is legally required under the Fair Debt Collection Practices Act.

Dozens of other customers have reported similar experiences across Yelp, Trustpilot, Google, and Facebook. This is not an isolated case—it’s a business model built on making cancellation difficult, ignoring valid freezes, and pushing unfair charges into collections.

Bottom line: the workouts might be good, but the policies are predatory, outdated, and completely disconnected from customer well-being. Proceed with extreme caution.

Date of experience: March 25, 2025

Ugh, what an expensive disappointment. I had the misfortune of joining the new Vinings Club Pilates in Atlanta. The first month was actually ok but by the second month I realized they overbook with memberships so it makes it nearly impossible to either book a class or God forbid you have a change of plans you will never be able to use that class either. Everything has an waitlist- sometimes double digits long!

Imagine having a career, kids, school, anything that occupies your life and PAYING money to have to fit your schedule around theirs. It’s stressful and the opposite of what fitness and wellness should be. The instructors were good ( special shoutout to Maria, she is amazing) as was the front desk ( Kathy particularly has a very warm spirit). But the business part of it ruined my entire experience and I would never recommend to anyone.

Date of experience: March 15, 2025

I discovered my love for Pilates—but not at Club Pilates. They prioritize money over members, pushing memberships and mandatory sock purchases. Classes are hard to book, and you’re locked in for three months with a 30-day cancellation notice. In the end, I paid nearly $1,000 for about 10 classes and never felt welcome. Definitely not worth it.

Date of experience: March 12, 2025

Love CP. I have an unlimited membership and every class is different. The longest I have stuck with a workout regime. No issues. Shocked at all the negative reviews to be honest.

Date of experience: March 13, 2025

Club Pilates opened in St Albert, Alberta
Last year I saw an add and decided to join in at $192 unlimited for one month. I was told it was new building being built but in fact that it was the Elixir Hair Salon, just being renovated. Not a new building as I was told.
When they opened in January, I tried many times to book in, but I couldn’t, it was always booked. I don’t have the time to be on a waitlist or to show up at 7 in the morning. I see how tiny the place is, no wonder I could never get in. I asked for a refund of $192 and I got it all back. I’ll never go there. The prices are ridiculous.

Date of experience: February 13, 2025

Terrible business
Be careful when they give you a paper to sign they will sell you 4-8 Pilates classes but in fact, you’re signing a membership for three months and despise thenthey have everything on waitlist so you have to work around their schedule even if they claim to be open seven days a week. I am glad to see the reviews that I’m not the only one they threaten me then they’re going to send a collection. BE AWARE

Date of experience: March 08, 2025

I signed up for Club Pilates last year in Oct and my contract was for 3 months at 169.00 a month for unlimited. I chose unlimited because of my work schedule. After the first visit for the "trial" I thought it would work out for me. I wasn't impressed with the impersonal experience, but I was willing to give it a try. I then went online to schedule the classes for Level 1 and all of the classes were full for the times that I could attend. When that happens then there's a "waiting list". I can't do that. I have to have a set schedule for myself, OR go when I can go like a regular gym where it's open for customers.
I finally lost heart and decided to quit and go to a place where I didn't have to schedule or be on a waiting list.
I called Club Pilates after I had problems scheduling and they had me come down and sign a form in ink to quit the club, which it would cost me NOT ONLY 100.00 but also the fee until December! Okay, fine, I went with the losses. Well, they debited my bank account 358.00 this month! 02/01/25 169.00 02/01/25 20.00 and then on 02/22/25 they took another 169.00!!
After I discovered the debits called and left a voicemail. It's Monday and I did not hear back. I called again and got someone on the phone. She said she did not see my form I signed in Sept of last year and she would talk to the GM "when she got into the office." This is UNACCEPTABLE. I went online and found hundreds of complaints about their shady debiting practices and how they bilk their customers for extra funds. I'm now calling my bank.
I'm disgusted at this company.
I do not recommend this company and if you DO decide to join, use a debit card you can transfer funds to and then LOCK THE CARD, because they might come after your money no matter what.

Date of experience: February 24, 2025

Well I was a fool for not reading these before signing up! This may be a great way to work out BUT only if you have the cash for unlimited. Depending on where you live this could be 219. A month or like where I live 289. A month. I signed up for an 8 pack which is a mere 229 a month (right?) well almost every class is waitlisted the only reason there are some open is this is a new studio BUT that also means it’s 90 percent level 1 classes. Not even a bit sore or challenged. I can only sign up for my eight “credits” the month OF. Not working for my busy work schedule. Their way around this is to have you do unlimited and you can book out further. Well sorry that’s crazy. So if you are independently wealthy and don’t mind the up charge do it. As an update I’ve sent several emails and no response. For my second month I was able to jam in 7 classes at the END OF THE MONTH. And I’m waitlisted for one which I’ll never get off. Sadly Many of these are level one classes I might as well stretch.

Date of experience: February 07, 2025

I signed up for a monthly membership at Club Pilates. I took one paid class immediately following a complimentary intro class.

I went to sign up for classes the following week and could not get into a single class. I was waitlisted for all the times I could go. By Sunday night I was still waitlisted #7 for the following day, so no guarantee I could get in, which doesn’t work for me or my schedule (especially at the high cost they charge).

I decided the studio was not for me after reviewing the class times closer and being waitlisted for multiple classes. I was getting anxious and frustrated by the experience.

I asked the studio to cancel. I knew upon signing I was entering into a 3 month contract (big mistake). They said I could cancel for a $100 fee (ridiculous after taking one single class). After much discussion, I asked them to waive the cancellation fee, which they did. But they said they would not return my first month’s payment of $175.

I reminded them I only took ONE paid class. They refused. Now, I admit I am at fault by signing a damn contract. But businesses need to adapt to people's needs too. It’s not the right studio for me (especially given their response), and I can’t believe they think it’s acceptable to keep $175 for ONE class. That's terrible business behavior.

I have heard from other people they have trouble getting into classes too (feels like they sell more memberships than they have space for).

And then they refuse to refund you.

Be very careful with this business.

Date of experience: December 05, 2024

DO NOT JOIN THIS AWFUL BUSINESS. I joined the brand new club in Vinings area of Atlanta, GA. The club was opening the beginning of February and I paid to have the 3 month unlimited at a reduced rate on January 20th 2025 of $183 per month. On the 4th of Feb, I went to go online to book a few classes and EVERY SINGLE CLASS was "get on waiting list" except one until March 5th. And there were several people on those. I have called and emailed to cancel and get a refund for 2 days with NO response. I am now making a claim with my bank. This is an OUTRAGEOUS AND FRAUDULENT scheme to take peoples money. My daughter in LA as well as several friends tell me theirs are not like that at all. They can go on and book same week all the time.

Date of experience: February 05, 2025