Cloudywithlove logo
Visit website

Cloudywithlove Reviews 8

•
TrustScore 2.5 out of 5

2.4

Home Improvement Store
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Company details

  1. Home Improvement Store

Written by the company

At Cloudy , we enjoy providing a memorable and high-quality shopping experience to our customers.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star
How this company uses Trustpilot
Rated 1 out of 5 stars
Verified

I never received my purchase

I placed an order on March 17th which I never received. When I wanted to track my purchase, the website cloudywithlove.com no longer existed. I felt scammed. Today I received an email to give you a review for the March purchase. When I follow the link on the page, it takes me to a link with vanillahomedesigns.com, it is the same company with a new name. I really don't understand how they now send me a link to make a review, if I never received my purchase.

Date of experience: March 18, 2024

Advertisement
Rated 1 out of 5 stars
Verified

This is a scam don’t buy

I never received my items. They have never responded to my messages and they have removed their website and social media. Also no company with this name exists in Colorado like they claim. Do not purchase from this company. It is a scam.

Date of experience: March 17, 2024

Rated 1 out of 5 stars

Order # 1052

I placed an order with this company over 2 months ago, I have yet to receive the product I paid in full for, or even a response from this company as to where it is. Now they have completely disappeared?? This was a fake company?? How did Shopify not do the proper due diligence? They hosted this company, Meta supported their adds. This is just awful. The chair and stool I paid $600 for was for my daughter for her sweet 16.. Thanks a lot Cloudywithlove.

Date of experience: May 10, 2024

Rated 1 out of 5 stars

And now they are shutdown

And now they are shutdown. I warned them I would do everything to shut them down. Reached out to the Colorado Attorney General, the Federal Trade Commission, the Registered Agents they were registered with, and finally Shopify where they hosted their fake drop ship company pretending to be from Colorado.

Date of experience: April 07, 2024

Advertisement
Rated 1 out of 5 stars
Verified

Please cancel my order & refund my…

Please cancel my order & refund my account. I have yet to receive my chair.

Date of experience: February 21, 2024

Cloudywithlove logo

Reply from Cloudywithlove

First of all, we would like to express our deep gratitude for your patience and understanding during this delivery process. We are very sorry for the inconvenience and misunderstanding that has occurred with your order.

From our side, please provide a clear explanation of the order situation. Your order is currently in transit and due to the large size of the furniture item, delivery may take longer than originally expected. To meet high demand from customers, we had to transport this product from the factory in Vietnam to the US via sea, which meant that shipping costs and time would increase significantly.

We understand that receiving a review email from Trustpilot can be confusing, making you think your order has been delivered. This is due to the automation of the email delivery system, and we sincerely apologize for any inaccuracies.

We are working hard to ensure your order is delivered to you as soon as possible and are committed to providing regular updates on the status of your order. We will also review our notification process to avoid similar misunderstandings in the future.

We hope that you will continue to support us in this process and have confidence in our commitment to providing quality products and services. If you have any questions or require further information, please do not hesitate to contact us.

We hope to receive your understanding and continue to receive support from you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look