Closer Pets Reviews 210

Customer service is not intelligent, first problem told need a new door replacement insert, when that didn't work called n was told person told me wrong n no I couldn't send back the replacement part !!! Now needed whole new door, wasn't working, emailed n explained WHOLE situation, Jessica wrote back saying need more info on what is going on ,as I said I explained EVERYTHING, and she wanted model number, well there is NO model number on box or in manual, which they show the battery going in sideways n it is NOT possible n have to fight with it to get in not the way shown. I then CALLED n did not need model number just say magnetic cat flap door, they only sell one of magnetic without microchip n he said door needs to b filed down, to tight since door doesn't close all way on leaving and entry, I replaced this with same one that I had for over fifteen years due to it cracked n then farell cat banged it n broke completely off. I do not know yet if chiseling door works , need to borrow one. My cat loses collars in a short period of time, the magnetic balls are pricey at $22 for two without tax n shipping I wanted the magnetic MICROCHIP one which sites said works with MOST microchips, I called company to ask, well, No , I think it MIGHT be due to they r European, with a USA location, the acceptable chips had more numbers than our USA chips n it wasn't acceptable if certain letters in chip, glad I called up to make sure WORKS WITH MOST CHIPS was or was not mine

Date of experience: April 25, 2025

A call to customer service before I purchased was helpful in deciding which chip reader cat door to buy, and it saved me some money. The representative was very good and patiently advised on which microchips would work and how to install the door. Thanks!

Date of experience: May 28, 2025

Quick, professional and timely.

Date of experience: May 27, 2025

I had a cat auto-feeder C20 that lasted many many years, too bad they don't make that model anymore but I will try the new one, my cat has fussy whisker syndrome when he eats.

Date of experience: May 27, 2025

Customer service is beyond excellent! Our fish feeder was not working; it was replaced and was here within a couple of days. Can’t say enough about the great service this company provided! (And everyone was so pleasant that I spoke to! Hard to find anymore!)

Date of experience: May 19, 2025

I am very satisfied with the customer service I received from Jessica at Closer Pet. I love the 2 feeders I had and bought a third for my 3 cats. When I received the third it stopped working after one use. I connected the manufacturer and they sent me a replacement immediately. Couldn’t ask for better service. Thank you Jessica and Closer Pet!

Date of experience: May 12, 2025

Closer Pets provided excellent customer service to correct a defective product.

Date of experience: April 09, 2025

Amazingly fast response to include a replacement of my 2 year old P7000 Auto Fish Feeder. I’m glad that I registered the product when purchased as it extended the warranty to 3 years.

Date of experience: May 01, 2025

The feeder is an amazing product for the price. This is my second purchase. The current Promo coupon makes this product even more amazing. My granddaughters were coming to visit three days from the arrival of my feeder. At that time there were no large fish around my dock. After the three days of feeding, my grandkids caught plenty of large fish.

Date of experience: April 24, 2025

My experience was great thanks to Jessica. When I called in with my issue, she listened carefully and went above and beyond to help me resolve it. I was already impressed by how she handled the situation, and then I got a follow-up email that really exceeded my expectations.

I also want to highlight how quick and personal the service was. Jessica answered on the first ring, which honestly caught me off guard—I didn’t think a real person would pick up right away. I stumbled at first, but she handled everything professionally and kindly. She said she’d follow up, and she absolutely did. I ended up getting my replacement unit without any hassle.

That’s how you provide customer service. I’ve been in the customer service industry for a long time, and Jessica did very well. It’s refreshing to see that, even now, people still know how to deliver genuine, high-quality support. I truly appreciated everything she did.

Date of experience: April 28, 2025

This is my second pet door purchased. The first was a read the dangling collar chip, and this door reads the imbedded neck chip. The second door sent was not programming properly and the company sent me a replacement door within days that works great!! So, customer service and product both get 5 stars!!!

Date of experience: April 01, 2025

Prompt and friendly responses. Closer Pets stands by its products.

Date of experience: April 16, 2025

The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciate the flexibility!

Date of experience: April 17, 2025

Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!

Date of experience: April 03, 2025

Exactly what I ordered and quick shipping. Thank you!

Date of experience: March 26, 2025

Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstanding people!

Date of experience: April 02, 2025

The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was sent out by 48 hour post, and this solved the problem. No haggling or arguing. Customer service like in Ye Good Olde Days. I can only recommend the company.

Date of experience: March 10, 2025

They made getting a replacement so easy. Thank you.
We love the cat doors and they work great. we recommend them to all our friend that have cats.

Date of experience: February 26, 2025

I received prompt service.

Date of experience: February 26, 2025

I have a Cat Mate water fountain that has been doing wonderfully for my four cats for over a year now. Unfortunately a few weeks ago one of them decided to chew through the power cord in the night (thankfully no one was injured), so I needed to find a replacement, this was very easy to do on the Closer Pets site, with only a small complaint. Because I was ordering it on the weekend on February 16th, I knew that might delay it which was fine. The soonest I could get it turned out to be the 21st, but it shipped with no updates about its status along the way. It did however arrive safely and on time, and functioned well for its very short use.

Unfortunately the night I installed the new power supply, someone chewed through it again (still no one injured). So of course I had to order another one, once again on the weekend being on the 23rd this time. I'm not sure what made the difference with this second order, it arrived in a similar span of time but this time I received email updates about it being shipped, when it was out for delivery, and when it was delivered, which was very nice. I have taken extra precautions with the newest cord now to ward off further chewing, but it has been very easy to find and order what I need from Closer Pets. While I certainly hope not to need to order any further replacement parts for some time besides the standard filters, I'm happy to know how easy it is to do so if the need arises.

Date of experience: February 23, 2025