clerk.chat Reviews 106

Clerk chat is an integral part of our business allowing our Microsoft Teams telephone system to do SMS messaging.

Date of experience: December 10, 2024

The sales rep we dealt with over two or three weeks decided to go over our heads and email our CEO when we gave him a flat no and said we didn't want their service. That's pretty scummy.

Despite our flat no, there was a possibility we might come back to it in the future, but after the sales rep decided to go above our heads like that, there's no possibility we would ever go with this company ever again.

Date of experience: April 18, 2025

Since adopting Clerk Chat, communication gaps have disappeared. It allows for real-time updates, making our team more agile and efficient.

Date of experience: March 22, 2025

Our overall experience with Clerk Chat has been phenomenal. It’s rare to find a tool that not only integrates seamlessly into your existing operations but also adds so much value. Since adopting it, we’ve seen a noticeable increase in customer engagement and conversions. It’s reliable, innovative, and a must-have for any business looking to leverage AI and SMS for smarter communication. Highly recommended!

Date of experience: April 13, 2025

Clerk Chat exceeded our expectations. A huge shoutout to Josh Hancock, who was instrumental in getting us up and running. He walked us through the entire process, answered all our questions, and made what seemed daunting feel effortless. Since implementing Clerk Chat, we’ve been able to handle customer inquiries faster and more effectively. Customers love that they can reach us via text on the same number they call, and we love how it keeps everything professional and efficient. I can’t imagine running our business without it now!

Date of experience: April 09, 2025

Clerk Chat has been amazing for scaling our customer support efforts. The Flows feature is amazing and allowed us to build a custom AI bot for our business. You can tell the team puts a lot of love into the product.

Date of experience: April 07, 2025

Clerk Chat is a reliable and effective solution for any business looking to improve customer communication. It saves us time and keeps our team focused on higher-priority tasks.

Date of experience: April 07, 2025

The service was mediocre at best, and the support team was slow to resolve issues. Clerk doesn’t provide pro-rated refunds for annual plans, which is a big downside. I’d recommend skipping this one and choosing a more accommodating option instead.

Date of experience: April 03, 2025

Clerk Chat made it incredibly easy to enable SMS directly within our Webex platform. The integration was smooth, and now our team can manage texts alongside calls and meetings without switching tools. It’s saved us so much time and kept our communication streamlined.

Date of experience: March 31, 2025

As a fully remote company, we rely on Clerk Chat to keep communication seamless. It integrates perfectly with MS Teams and helps us stay organized across different time zones.

Date of experience: February 04, 2025

After a successful sign up using Microsoft SSO, we aren't able to log in for three (3) months. The only replys we get are 'We are working on it' and 'Please sign in and change this and that in your account'. Well, that's exactly the problem: we can't sign in anymore.

Date of experience: March 17, 2025

One of the standout features was how Clerk Chat helped us navigate the often-complicated process of registering for 10DLC compliance. Initially we tried registering for 10dlc via Zoom but quickly gave up as our campaigns were getting denied. Clerk Chat was able to get us registered within a day.

Date of experience: March 14, 2025

Clerk Chat has been a lifesaver for our support team, improving response times and customer satisfaction. It’s a must-have for scaling efficiently.

Date of experience: March 13, 2025

Clerk Chat has revolutionized the way we interact with customers on WhatsApp. The AI saves us time, boosts engagement, and helps us focus on more complex tasks. Highly recommend it for any business looking to streamline their WhatsApp communication.

Date of experience: March 09, 2025

Clerk Chat made it incredibly easy to enable SMS on our existing business phone number, which was a game-changer for our communication with customers. We didn’t have to change numbers or go through complicated setups—it just worked! The ability to send and receive messages directly from our business line gives us a professional edge and keeps everything centralized. The automation tools are the cherry on top, helping us manage responses efficiently and provide excellent customer service.

Date of experience: March 06, 2025

The only minor drawback is the initial learning curve for setting up advanced workflows. However, the support team is fantastic—they guided us through the process and made sure everything was configured perfectly.

Date of experience: March 05, 2025

Clerk Chat’s AI functionality is absolutely transformative. It has streamlined our SMS communication process in ways I didn’t think were possible. The platform's automation features have significantly reduced the time we spend on manual follow-ups, allowing us to focus on growing the business. The user interface is intuitive, and the analytics tools provide actionable insights to refine our campaigns. It’s a one-stop solution for efficient and personalized customer communication.

Date of experience: March 05, 2025

Keeping a chat system updated with accurate responses and AI improvements requires continuous investment, making it costly for small businesses.

Date of experience: February 27, 2025

After the completion of work cant reply the worker....

Date of experience: February 24, 2025

Automated clerk chat systems may struggle to provide personalized responses, leading to frustration for customers who need tailored assistance.

Date of experience: February 19, 2025