Verified
My item shipped quickly and it was the best price I could find. I am a returning customer and will continue to use this vendor for all my water treatment needs.
Company replied
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Verified
We have had our unit for several years. Changes have been made to newer units and service was very helpful and patient assisting us in modifying what we have to get us up and going again.
Company replied
Verified
minimal documentation for products. sales support abysmal. no evidence of technical expertise. ordering, billing, and delivery satisfactory. don’t expect any advice or support, but if you know what yo... See more
Company replied
Verified
Everything about Clean Water Store is great! Their customer service is outstanding. Promptness in water testing. Shipping is outstanding too. Our representative went over and beyond taking care of all... See more
Company replied
Company details
- #2 of 6 best companies in Plumber
- #76 of 173 best companies in Furniture Store
Information provided by various external sources
Clean Water Systems & Stores Inc provides innovative, low cost solutions for problem well waters worldwide. We help folks with bad well water, get great, clean, safe water! If you have bad well water, or city water that you want to improve, give us a call or send an email!
Satisfaction Guaranteed 90 Day Money Back Guarantee
Try our system for 90 days and if you are not satisfied, return for a refund!
We pay for free shipping, and to make sure you are 100% happy, we offer you a 90 day money back guarantee.
Contact info
2806-A Soquel Ave, 95062, Santa Cruz, United States
- 18314628500
- office@cleanwaterstore.com
- cleanwaterstore.com
4.6
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 month
Verified
I ask for a book and didn't get it
Date of experience: June 17, 2025
Verified
The filter worked perfectly
The filter worked perfectly. Delivery was on time.
Date of experience: June 16, 2025
Reply from CleanWaterStore
Thank you for your feedback! We're glad to hear the filter worked perfectly and your order arrived on time. We appreciate your support!
Verified
Quick shipping and excellent prices.
My item shipped quickly and it was the best price I could find. I am a returning customer and will continue to use this vendor for all my water treatment needs.
Date of experience: June 11, 2025
Reply from CleanWaterStore
Thank you for your kind review! We're glad your order arrived quickly and that you found the best price with us. We truly appreciate your continued support and look forward to helping with your future water treatment needs.
Verified
Reply from CleanWaterStore
You're very welcome! We're glad your order arrived on time. Thank you for your support!
Verified
Reply from CleanWaterStore
Thank you! We appreciate your continued support and are glad you’re satisfied with the service.
Verified
Everyone is very helpful
Everyone is very helpful. Sometimes it's challenging to connect with a live person. We would appreciate more instructions for ongoing maintenance. Great products.
Date of experience: August 15, 2024
Reply from CleanWaterStore
Thank you for your kind words! We're glad you're happy with the products and our team. We appreciate your feedback about live support and maintenance instructions — we're working on making both even better. Let us know if you need anything!
Verified
Great customer service in answering my…
Great customer service in answering my questions before ordering, and timely delivery of my order. The free delivery for bulk order was very appreciated.
Date of experience: May 19, 2025
Reply from CleanWaterStore
Thank you so much for your kind feedback! We're happy to hear you had a great experience with our team and that your order arrived on time. We're also glad the free bulk delivery was helpful — we truly appreciate your support!
Verified
We have had our unit for several years
We have had our unit for several years. Changes have been made to newer units and service was very helpful and patient assisting us in modifying what we have to get us up and going again.
Date of experience: May 19, 2025
Reply from CleanWaterStore
Thank you for sharing your experience! We're so glad our team was able to help you get your system back up and running. We truly appreciate your continued support over the years and are always here if you need anything in the future.
Verified
Extremely helpful technical staff…
Extremely helpful technical staff especially David Ramerez.
Date of experience: May 19, 2025
Reply from CleanWaterStore
Thank you so much for your kind words! We're thrilled to hear that David Ramirez and our technical team were able to help. We'll be sure to pass along your appreciation to him!
Verified
it was great purchased shipped fast…
it was great purchased shipped fast good product well sealed and it did wonders for my water crystal clear
Date of experience: May 17, 2025
Reply from CleanWaterStore
Thank you for the great feedback! We're thrilled to hear your order arrived quickly and that the product made such a positive difference—crystal clear water is exactly what we aim for! Let us know if we can help with anything else.
Verified
Always reliable help and fast shipping
I can always count on the Clean Water Store for expert help and prompt shipping.
Thank you
Date of experience: May 16, 2025
Reply from CleanWaterStore
We truly appreciate your kind words and continued trust in us! It’s great to know you can count on our team for expert support and fast shipping. Thank you for being a valued customer!
Verified
We have purchased several systems from…
We have purchased several systems from them over the years. Service has always been good.
Date of experience: May 15, 2025
Reply from CleanWaterStore
Thank you for being a loyal customer over the years! We truly appreciate your continued support and are glad to hear our service has consistently met your expectations. We're always here when you need us!
Verified
It's local and everyone is helpful
It's local and everyone is helpful. I was able to go in
and purchase filters for my under the sink water system
Date of experience: May 16, 2025
Reply from CleanWaterStore
Thank you for your support! We're so glad you found what you needed and had a helpful experience with our team. It's always great to serve our local community—don’t hesitate to stop by if you need anything else!
Verified
The tech was great
The tech was great, very knowledgeable.It was a bit tough on my first couple of tries in trying to catch up with you folks but I was finally able to do so and get every thing I needed
Date of experience: May 14, 2025
Reply from CleanWaterStore
Thank you for your kind words! We're glad to hear our tech was helpful and knowledgeable. We understand it can be a bit challenging at first, so we really appreciate your persistence and are happy you were able to get everything you needed. If there's ever anything else we can do to help, don't hesitate to reach out!
Verified
So it all started with my mistake.
So it all started with my mistake. I ordered a water test kit, and as soon as I made the order, I thought maybe I should have ordered a different kit. So, I contacted one of your representatives, who seemed to know very little and could not assist me, but he promised to have someone call me early the next day. Never got the call. I finally got an email, and it was evident the guy had the wrong phone number for me. But by then, I received the test kit, and as I figured, your expert confirmed it was not the test I needed. He told me to send the test kit back. I allowed a few days to pass and then I sent the kit back. that evening I get another email saying to not send the kit back because you can not reissue it. It cost me $9.45 to send it back. I ordered the test on May 1, today is June 4. Why did the test get shipped to me when I had serious questions about it, and why was I told to send it back when he should have known the test cannot be reissued. So, I'm out $10 and no closer to getting the correct test. I have serious concerns about continuing with your company.
UPDATE: A huge misunderstanding but it was stressful. The company did refund my entire cost including my $10 fee to ship it back. I may give them another try.
Date of experience: April 30, 2025
Verified
The product does as it says.
Date of experience: May 12, 2025
Reply from CleanWaterStore
Thank you for your feedback! We're glad to hear the product met your expectations. If you have any suggestions or need support in the future, feel free to reach out.
Verified
Price and availability
Date of experience: April 15, 2025
Reply from CleanWaterStore
Thank you so much for your rating! We're glad to hear that our pricing and availability met your expectations. If there's anything else we can do to make your experience even better, don't hesitate to let us know!
Verified
Excellent customer service!
I told them what equipment I have, and what it was doing wrong, and they told me exactly what I needed to fix it. And it did fix it.
Date of experience: April 11, 2025
Reply from CleanWaterStore
Thank you for the great review! We're so glad our team could help you troubleshoot and get the right fix for your equipment. It's always our goal to make things easy and effective for our customers. If you ever need anything else, we're here to help!
Verified
Excellent company to do business with
Excellent company to do business with. I have been purchasing from Clean Water Store for over a decade and every time it is a solid good experience.
Date of experience: March 20, 2025
Reply from CleanWaterStore
Thank you for your continued support and kind words! We're grateful for your loyalty over the years and are proud to provide you with a consistently positive experience. We truly appreciate your business!
Verified
Reached out when the product arrived by…
Reached out when the product arrived by email have never had a response, it’s been over 10 days. Customer service is horrible
Date of experience: March 18, 2025
Reply from CleanWaterStore
Thank you for your feedback, and I sincerely apologize for the delay in our response. I'm glad we were able to address and resolve your concern. The new valve is on its way, and we appreciate your patience as you await its arrival. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
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