Zepp Clarity Reviews 47

I've used the eargo ones and these blow them away so glad I took a chance on your company

Date of experience: June 26, 2025

Responded quickly to my failed product problem. I was a concerned at first when i was presented with the question - Did you purchase from Amazon? Seemed initially to present an issue, but in the end it did not. I received my replacements in about a week.
Very happy.
Thank you!

Date of experience: June 19, 2025

Pixies are doing good. Better than the Lexie B1’s that I was using. Customer service is great. No problems so far!

Date of experience: May 29, 2025

I was amazed by the power, versatility and ability to customize 8 different programs. Truly a game changer. My loss is severe to profound and although these would not enhance what I am not able to hear, they had enough power to enhance the high frequency sounds that I could hear. That took me from about a 70% loss down to 20% loss. It is a huge difference! The Pixie itself seems solid and well made. I cannot feel them in my ears and they are completely invisible. My one complaint is that they only make 2 sizes of the ear domes. My ear canals are slightly larger the medium dome and it takes some finagling to limit the occasional squealing. I was not able to use their “open” dome as it was too small. The “closed” dome offered a better fit at the sacrifice of my own voice sounding more natural. They really need to make a sized “Large” dome. It would open up a larger customer base to what otherwise is a superior product. I find it baffling that they don’t have it. (Literally every other OTC hearing aide comes with multiple (S, M & L) domes. If you are able to make it work with the small or medium sized domes then go for it. you won’t be disappointed.

Date of experience: May 28, 2025

I had a very positive buying experience with Zepp Clarity, but more importantly, the customer service that you receive is second to none. Very helpful in answering any questions you might have as well as following up to make sure you are satisfied.

Date of experience: May 27, 2025

My dealing with Zepp and their customer service team is top notch! Quick, clear communication, and always ready to help.
After many other hearing aid trials and purchases, I can say that for my condition (moderate hearing loss due to a career in manufacturing), the Zepp Pixies are a device that I can no longer live without. They are very easy to customize, and very comfortable i. The ear.
Thanks, Zepp-
Kevin

Date of experience: June 06, 2025

Everyone is very friendly and knowledgeable.

Date of experience: June 05, 2025

customer service acted quick to a malfunctioning device.

Date of experience: May 28, 2025

Your product is incredible! I have never had hearing aids that work as well as the Pixie Clarity. Customer service is second to none, because of Jana. Exceptional product and service!

Date of experience: May 20, 2025

The ITC hearing aids are excellent. The company is very professional, and as a follow-up, an audiologist contacted me about a week later to address any concerns and to help with any adjustments. Having an app to fine tune the volume (either each ear separately of together) and the bass/midrange/treble frequency range in different hearing environments is a big plus! And everyone I spoke with was wonderful.

Date of experience: May 20, 2025

I have been very satisfied with both my Zepp Clarity hearing aids. The Clarity One was fine but I wanted more options, so I switched to the Petite. They have been excellent!

Date of experience: May 07, 2025

Worked with Janna, wonderful and very knowledgeable.
Very good experience.

Date of experience: May 15, 2025

Customer service was excellent. New Zepps are lasting 15 to 16 hours.

Date of experience: May 15, 2025

Date of experience: May 13, 2025

The service of the Dynamic Duo … Stephanie and Janna …. Outstanding Professional’s !!!

Date of experience: May 12, 2025

Great communication through Janna. Answered all my questions. She was very reassuring to me!

Date of experience: May 08, 2025

Zepp is what other companies should be. I was looking for hearing aids and had tried the small hidden ones from Eargo ($1500m and then upgraded to $2500 one before bailing out) and the over the ear type through my medical provider in NJ. Neither did not do the job. I had bought a Zepp Smartwatch for $160 after having a Samsung smartwatch (over $400) and was impressed with how good it functioned (I wear it nonstop still). Then I saw that Zepp sold hearing aids and tried them out. They worked! And their customer service was excellent! Any issues I ever had (and they were my issues, not from any problem with the product) were taken care of quickly. Call customer service and you get a real and caring person. I can't say enough.

Date of experience: April 23, 2025

Very good customer service- always retuned my calls.

Date of experience: April 09, 2025

I was a Eargo customer and tried the Pixie for half the price. Two weeks into it I am loving the hearing aids. Customer Service and the follow up has been amazing. Thank you and keep up the great work.

Date of experience: April 27, 2025

janna unruh is a very helpful and friendly rep.
we tried to get my omni hearing aids to stream phone calls but was unsuccessful

Date of experience: April 18, 2025