City Grounds Reviews 352

Date of experience: June 10, 2025

So far the bike is great.. came on time and safe. Thanks

Date of experience: June 10, 2025

Solid bike and quick shipping. Ride is amazing and perfect for small town New England roads and trails 👍🏼

Date of experience: May 12, 2025

Easy online ordering. Quick shipping. I ordered two bikes In shipping one of the boxes was very badly damaged, but all parts and pieces were there so not a big deal.

Date of experience: May 12, 2025

Easy to find what I was looking for

Date of experience: May 12, 2025

Bike wasn’t put together correctly. Had to spend money to get it done right at another shop.

Date of experience: May 12, 2025

City Grounds has a solid selection of bikes and accessories. The staff is friendly and really knows their stuff. Prices are fair too, though some items could be a tad cheaper. Overall, a great spot for cyclists!

Date of experience: April 18, 2025

Bicycle arrived in very good condition. Very happy with my purchase thus far.

Date of experience: April 10, 2025

Awesome customer service and everything I ordered arrived on time without issue.

Date of experience: April 10, 2025

Online order and self pick up so o little interaction with anyone-the brake was assembled or adjusted to tight !
I asked about a minor adjustment and I was not to welcome to bring it back so I guess customer service is NOT in the business model anymore! Just $$$$

Date of experience: April 10, 2025

City Grounds helped me to resolve some issues in a bike bought from them and went above and beyond to ensure I got all the necessary parts and had instructions.

Date of experience: April 10, 2025

The bike came on time and in good shape. Definitely buying again from city grounds

Date of experience: April 10, 2025

I'm very impressed with City Grounds. Everything has been delivered within the projected delivery dates. Everything was packaged with professional experience. Sale prices were a real value. I appreciate everything your staff has contributed into facilitating people into bicycling or people needing to get back into biking. Or the youngsters who need quality equipment. I realize how important it is to help youngsters keep biking without getting discouraged. I'm working with a bicycle co-op and I know how much the kids appreciate getting a bike they love. And I hope City Grounds knows how much good on line service does. And the equipment I received has facilitated a second chance for myself.
I'm very impressed with the quality and value of the bikes I chose.

Date of experience: March 11, 2025

City grounds was spot on as far as price and shipping with the quickness. That said, UPS was terrible and at the end of the ordeal I had to pick up my own package. In addition, who ever installed the bottom bracket on the bike did so poorly and unevenly leaving me with a siezed crank. Luckily I had a new 19mm mid bearing set laying around and fixed it myself. Thats an extra 20 bucks. Haro/CG ?

Date of experience: February 10, 2025

They let my son and I ride the bikes in the parking lot. They where very knowledgeable and took there time and worked with us

Date of experience: February 10, 2025

I didn’t expect the bike to be so big when I first got it and it’s not a bad thing because I still really like it overall and have used it to go around like how I wanted and there’s obviously ways for adjustment. Someone there helped adjust the seat so it’d be a better fit for me which I really appreciate. I would definitely recommend getting a bike from there whether it’s by delivery or it’s an open box. I enjoyed getting my first bike from there since they were really sweet and the bike was perfect! If I were to get one again someday I’d definitely get it from here.

Date of experience: February 10, 2025

Date of experience: January 13, 2025

Great bike we absolutely love them

Date of experience: January 13, 2025

Very pleased with my purchase.

Date of experience: January 13, 2025

Great customer service. Great bike

Date of experience: December 11, 2024