CitizenShipper Reviews 6,074

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This was my first time booking anything via Citezenshipper so at first I was hesitant. I went on a gave them a try and booked with one of the people that provided me a quote to transport my poodle pup... See more

Rated 5 out of 5 stars
Verified

I am very glad that my dog ​​spent the entire journey with a person who took excellent care of her. If you want to get the highest class service, a loving animal, caring, professional and punctual pe... See more

Company replied

Rated 5 out of 5 stars

Citizen Shipper made it easy to find the right person to transport my Mom's cats 1750 miles across the country. Pet Chariot (Vince) was great. Friendly, knowledgeable, professional. Very conscientious... See more

Company replied

Rated 5 out of 5 stars
Verified

Shipping our beloved dog across the country seemed like a formidable enterprise, but CitizenShipper made it easy. Within seconds of posting, I received many excellent bids. People had a lot of experie... See more


Company details

  1. #1 of 2 best companies in Pet Moving Service
  2. #22 of 123 best companies in Online Marketplace
  3. #7 of 30 best companies in Shipping Company
  4. #6 of 23 best companies in Transportation Service

Written by the company

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule. All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish. Shipping has never been simpler!


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4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 89% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

A good experience!

This was a new and interesting experience. Thankfully, I found the perfect flight nanny (Emily of Wheelin Pet Transport) for our sweet little puppy. There were certainly a lot of people from which to choose!

Date of experience: July 05, 2025

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Rated 5 out of 5 stars
Verified

Love was amazing

Love was amazing. She and her team did an amazing job. Great price. Great communication. Great service. My dogs were taken great care of by Love and her team.

Date of experience: July 05, 2025

Rated 5 out of 5 stars

This was my first time booking anything…

This was my first time booking anything via Citezenshipper so at first I was hesitant. I went on a gave them a try and booked with one of the people that provided me a quote to transport my poodle puppy from Winchester, Tennessee to Virginia Beach, Virginia. The company Parker Rides the driver her name was Amber. She was the best very comforting and kept me updated and yeah her price to haul my bundle of joy was great. I highly recommend citizen shipper and Parker rides Amber.

Date of experience: June 28, 2025

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Rated 5 out of 5 stars
Verified

Trustworthy and easy to navigate

Shipping our beloved dog across the country seemed like a formidable enterprise, but CitizenShipper made it easy. Within seconds of posting, I received many excellent bids. People had a lot of experience, excellent ratings, and the bids were extremely fair. It was difficult to decide, but I am very happy person with the person I chose. I would definitely use CitizenShipper again.

Date of experience: July 04, 2025

Rated 5 out of 5 stars
Verified

Professional approach

Professional approach. Carrying from the heart for the turtle
Understanding the situation and needs

Date of experience: July 04, 2025

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Reply from CitizenShipper

Thank you for your kind words! We're so glad to hear that the transporter showed genuine care and professionalism, especially for such a special traveler like your turtle. If you ever need help again in the future, we're always here for you!-Karla

Rated 5 out of 5 stars
Verified

Got the Job Done!

I was a little overwhelmed by the amount of messages & bids I received (26 within an hour), but ultimately it led me to my perfect transporter. I would absolutely recommend this site to someone who needed it!

Date of experience: July 03, 2025

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Reply from CitizenShipper

Tiffany, thank you for taking the time to leave a review! We understand how receiving so many bids in a short time can feel overwhelming, but we’re thrilled to hear that it helped you find the perfect transporter for your needs. We’re glad the platform worked out for you and truly appreciate your recommendation. If you ever need assistance in the future, we’ll be here to help!-Karla

Rated 5 out of 5 stars
Verified

Easiest and reliable way to find…

Easiest and reliable way to find transport for my dog. Multiple choices provided at competitive rates!
Thank you!

Date of experience: July 02, 2025

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Reply from CitizenShipper

Susan, thank you for sharing your experience. We're glad to hear that you found the process simple and reliable, and that having multiple transport options at competitive rates made things easier for you.
We appreciate you choosing CitizenShipper and hope we can assist you again in the future if the need arises.-Karla

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Rated 5 out of 5 stars
Verified

(pet cab for cutie ‘Serena’)

I absolutely adored Serena. From the very first interaction, it was clear that she was not just a service provider but a genuinely kind-hearted, compassionate, and reliable human being. We found her through the website CitizenShipper, and I can’t even begin to express how grateful I am that we did. This platform connected us with someone who not only provided exceptional care and service but also demonstrated an incredibly warm and human touch throughout the entire process. Serena went above and beyond in every way imaginable. She maintained open communication from the start, kept us updated every step of the way, and truly made us feel comfortable and at ease. It felt like she truly cared about our needs, and most importantly, she cared about the precious animal we were entrusting her with. She wasn’t just completing a job—she was forming a bond, and that made all the difference.

CitizenShipper as a platform has genuinely impressed me, far beyond what I expected when I first visited the website. It’s more than just a service—it’s a community. There’s a strong sense of mutual support and care that runs through every experience I’ve had on there. The people I’ve encountered, especially Serena, have all had such good energy. It’s rare these days to find services that still emphasize genuine connection, but CitizenShipper manages to do just that. Everyone we’ve interacted with through the site has shown compassion, responsibility, and an authentic desire to help—not just to fulfill a job, but to actually be of service to others. That says a lot about the kind of platform this is and the kind of professionals it attracts.

One of the most refreshing things about CitizenShipper is how it helps foster trust between people who are complete strangers. Within moments of using it, you get the sense that the people on the platform truly care about what they do. That goes a long way in today’s world, where so much often feels impersonal or rushed. The level of transparency, communication, and support that CitizenShipper encourages between users creates a really unique experience. I felt reassured throughout the entire process, and I know I’m not alone in that. Reading through other reviews and stories, you’ll find so many people who have had similar experiences—who’ve met individuals through this site that ended up becoming trusted allies or even friends.

Serena stands out, of course, but she is just one of the many beautiful souls we’ve come across thanks to this amazing site. Her kindness, professionalism, and warmth made a lasting impact, and it wouldn’t have been possible without CitizenShipper bringing us together. I wholeheartedly recommend this platform to anyone who needs transport services, especially for beloved pets or valuable cargo. You won’t just get a job done—you’ll gain peace of mind, maybe even new friends, and certainly a renewed sense of trust in the goodness of people. I truly cannot recommend CitizenShipper enough.

Date of experience: July 02, 2025

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Reply from CitizenShipper

Daisy, thank you for taking the time to share such a thoughtful and detailed review. We truly appreciate your kind words and the feedback about your experience with Serena.
It’s always encouraging to hear when one of our drivers demonstrates the level of care and professionalism we aim to support through our platform. We're glad to know she was able to provide you with peace of mind throughout the process.
We also appreciate your comments about CitizenShipper as a whole. Building a community that fosters trust and mutual respect is something we take seriously, and it’s reassuring to know that this came through in your experience.
Thank you again for your kind words and for choosing CitizenShipper. We’re glad we could help connect you with someone like Serena, and we’re here if you ever need assistance in the future.-Karla

Rated 5 out of 5 stars
Verified

I am very glad that my dog ​​spent the…

I am very glad that my dog ​​spent the entire journey with a person who took excellent care of her.
If you want to get the highest class service, a loving animal, caring, professional and punctual person who will take care of your pet, then do not hesitate to contact Iark. My shepherd was delivered as agreed, the whole way was accompanied by photos and updates about the road.

Date of experience: July 01, 2025

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Reply from CitizenShipper

Tetyana, thank you for your kind words! We're thrilled to hear that your beloved pet was in such caring and capable hands throughout the journey. It’s great to know that your driver provided a high level of professionalism, communication, and compassion every step of the way. We’re grateful you chose CitizenShipper, and we wish you and your pup all the best!-Karla

Rated 4 out of 5 stars

I had good and bad experience at…

I had good and bad experience at citizenshipper. I might say that it has its own pros and cons. But at the end, you will get what you need and want. Still happy that I found our match driver through this.

Date of experience: June 30, 2025

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Reply from CitizenShipper

Arriane, thank you for sharing your experience. We're glad to hear you were ultimately able to connect with the right driver through our platform. That said, we understand there may have been parts of the process that did not fully meet your expectations. Please know that we’ve reached out to further review your experience, and we would truly appreciate the opportunity to make things right. We sincerely appreciate you choosing CitizenShipper.-Karla

Rated 5 out of 5 stars
Verified

Got several bids to pick from and found…

Got several bids to pick from and found someone within our budget that was amazing and reliable!

Date of experience: June 30, 2025

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Reply from CitizenShipper

Candee, thank you for your review! We’re so happy to hear you found a reliable driver within your budget and that the experience went so smoothly. It’s always our goal to make it easy to connect with great transporters you can trust. We appreciate you choosing CitizenShipper and hope to help again in the future!-Karla

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Rated 4 out of 5 stars

Needed dog driven Florida to nj

We needed someone to drive our dog from Florida to nj , and I heard about Citizen Shipper.com. It’s a great way to connect with lots of drivers! We ended up with one who lived near here and it worked out VERY WELL! Emailed the company and right away lots of drivers got in touch when I put my details of what I needed in!

Date of experience: June 01, 2025

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Reply from CitizenShipper

Maureen, thank you for your thoughtful review! We’re really glad to hear that you were able to find a nearby driver and that the transport went smoothly. It’s great to know the platform helped connect you with the right fit quickly. If there’s anything we can do to make your next experience even better, we’d love to hear your suggestions. Thanks again for choosing CitizenShipper!-Karla

Rated 5 out of 5 stars

Helped connect me with Nichole @ Wandering Bones LLC

CitizenShipper helped to connect me with an excellent transporter. I did have to sift through some options that seemed not very good or not the right fit. However, once I found Nichole with Wandering Bones LLC, she was amazing! I was very anxious about transporting my two large Rhodesian Ridgebacks (93 Ibs and 112 Ibs) from California to South Carolina. My male is very sensitive and reactive to other dogs, and my female is very much a princess. Nichole gave me a very reasonable rate, was super communicative, and got my dogs transported safely within just a few days! The pups felt safe with her immediately upon meeting her. She sent frequent photo and location updates during their potty breaks, and I could tell they were comfortable and well cared for. They arrived on schedule and settled right in to their new home. I could not be more grateful for Nichole's excellent care, and I cannot recommend her highly enough! Honestly, transporting my dogs with Nichole was the least stressful part of my cross country move!

Date of experience: June 24, 2025

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Reply from CitizenShipper

Kelsey, thank you for sharing your experience! We're so glad to hear that Nichole provided such outstanding care during your dogs' cross-country journey. It means a lot to know she made the transport smooth and stress-free. We’re proud to help connect amazing transporters with pet owners like you, and we truly appreciate your kind words. Wishing you and your dogs all the best in your new home!-Karla

Rated 5 out of 5 stars

great site and michelle was great also

great site and michelle was great also

Date of experience: June 28, 2025

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Reply from CitizenShipper

Bella, thank you for your kind words! We’re glad to hear you had a great experience with Michelle and our site. If you ever need assistance again, we’re here to help!-Karla

Rated 5 out of 5 stars

Hello

Hello, I had Arkie's Ark Pet Mobile transport my new dog from the United States to Canada. She delivered him exactly on the day she promised. She also kept me updated on my dog's well-being. It was a pleasure to have someone that truly cares for animals. Should I adopt any other animals to transport, I would definitely ask her to help me again.

Date of experience: June 27, 2025

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Reply from CitizenShipper

Dana, thank you for sharing your experience! We’re glad to hear that your driver provided caring and timely transport for your new dog. It’s wonderful to know you felt supported throughout the journey. We look forward to assisting you with any future transports and wish you and your furry friend all the best!-Karla

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Rated 5 out of 5 stars

Great experience

Great experience. I found them very reliable and I didn't have to worry about my pet during the transportation.

Date of experience: June 05, 2025

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Reply from CitizenShipper

Thank you for your kind words! We’re thrilled to hear you had a great experience and felt confident trusting us with your pet’s transportation. We appreciate your support and look forward to helping you again in the future!-Karla

Rated 1 out of 5 stars

Hired a pair is "flight nannies" to fly…

Hired a pair is "flight nannies" to fly two cats. Suddenly I was told 300 miles of the trip wasn't going to be flown, but "possibly driven or on a bus with one person" Obviously I did not move forward with this transport. Citizenship cancelled that shipment so that I could look for a replacement and assured me if for their fee for new shipment was less, I would get a refund for the difference. I gave up and drove the cats myself. All I asked of CitizenShipper was my fee paid directly to CitizenShipper back. And was told it was my fault for canceling and no refund would be issued.

Date of experience: June 16, 2025

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Reply from CitizenShipper

Renee, thank you for taking the time to share your experience. I’m truly sorry to hear that things did not go as expected with your transport. I completely understand how frustrating and disappointing that must have been, especially after making plans you believed would be carried out a certain way.
I also wanted to clarify that in situations where transport details have been discussed or agreed upon prior to booking, and the customer decides not to move forward, we offer the option to cancel and apply the booking fee as site credit. This credit does not expire and can be used toward any future transport. It can also be transferred to a friend or family member if needed.
Our goal is always to support pet owners in finding a safe and reliable transport experience, and I’m truly sorry that this one did not meet your expectations. If you ever need assistance using or transferring your credit, please don’t hesitate to reach out. We’re more than happy to help.-Karla

Rated 5 out of 5 stars

Found a great shipper

Found a great shipper, reasonably priced and excellent communication - the bidding system is a great idea

Date of experience: June 26, 2025

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Reply from CitizenShipper

Leah, thank you for your wonderful review! We're thrilled to hear that you found a great shipper at a reasonable price and that communication throughout the process was excellent.
We truly appreciate you choosing CitizenShipper and hope to assist you again in the future.-Karla

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