Citizen Meds® Reviews 762

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The response time I received from emails on questions about starting the process of losing weight . I received my medication within 3 to 5 days. If I ever needed to know what step my order is in I got... See more

Company replied

Rated 5 out of 5 stars

Citizen Meds has been a great experience. They are always helpful and answer any questions you may have in a timely manner. They explain everything you need to know about the medications. They keep... See more

Company replied

Rated 4 out of 5 stars
Verified

It came as advertised but I only lost 1lb in 3 weeks ??? I’m upset it’s expensive and I’m on low income I’d expect better results

Rated 5 out of 5 stars

*UPDATE* I received a response within 24 hours and they helped with everything I needed. THANK YOU Citizen Meds. Great company and very trustworthy. I was just upset that I could not get someone on... See more


Company details

  1. #16 of 27 best companies in Medical Clinic

Written by the company

We are more than just a Telehealth company. We are a movement towards more accessible and convenient care. Our services are designed to empower you to take control of your health, providing the resources, support, and expertise you need to make informed decisions about your well-being.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

762 reviews

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Replied to 73% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Citizen Meds is the best online pharmacy.

Citizen Meds has been a great experience. They are always helpful and answer any questions you may have in a timely manner. They explain everything you need to know about the medications. They keep costs down so people like me can afford the medications necessary. I highly recommend them.

Date of experience: May 26, 2025

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Reply from Citizen Meds®

We appreciate your feedback!

Rated 5 out of 5 stars

The response time I received from…Excellent Response Time and Excellent Results of Changing Myself To A Better Version

The response time I received from emails on questions about starting the process of losing weight . I received my medication within 3 to 5 days. If I ever needed to know what step my order is in I got an email. March 30 ordered first shipment received April 4 . I began a dramatic weight loss journey from 172 to 123 ending at June 17. Now I manage my weight by still taking the shot once a week. Thank you so much for being supportive for my journey of losing and continuing to maintain my success.

Date of experience: June 18, 2025

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Reply from Citizen Meds®

We value your feedback!

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Rated 5 out of 5 stars

* UPDATED* No Customer Support

*UPDATE* I received a response within 24 hours and they helped with everything I needed. THANK YOU Citizen Meds. Great company and very trustworthy. I was just upset that I could not get someone on the phone. 5 STARS!!!!

I am only giving 3 stars because of the lack of customer service. I received my orders in a timely fashion but when I needed help with one of my orders I did not receive a response to the email. When you call the phone number is simply says they cannot come to the phone please send an email. That is absolutely horrible customer service. I cannot find any other contact information other than 1 phone number and 1 email address.

Date of experience: June 24, 2025

Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. Been on it for 3 weeks haven’t lost a pound. I have taken it before through a different company and saw big results in 3 weeks. Save your money. Go somewhere else.

Date of experience: June 02, 2025

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Reply from Citizen Meds®

Rachel,

You started on the lowest/initial dose of the medication, if you do not see the results - we suggest to go up in dose.

If you have any other questions, don't hesitate to email us info@citizenmeds.com

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Rated 1 out of 5 stars

This company is Dishonest Citzens Meds is very…

This company Citzens Meds is very dishonest. Paid full price first month everything okay. Than did the three month subscription and first two months okay, but on the third got product for one shot or one week. Brought to their attention and they wanted pictures of the vial which I sent than wanted the lot number which I also sent. They than said it was the wrong vial, but it was what they sent us. So in other words they ripped us off. Very dishonest company. Save you money and go elsewhere. My wife did and got a lot better service and price. Weekly shots and is seen by a professional and no contracts. Can also change medications and dose with no price change. Do not by any means us Citzens Meds.

Date of experience: May 26, 2025

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Reply from Citizen Meds®

Carol,

We only use PCAB Accredited Compound Pharmacy, and our vials do not change. The picture you submitted to us, is not a vial from our company.

We also do not have 3-month subscription plan. We have no contracts, you can cancel subscription any time.

All of our patients are also seen by a professional Doctor.

If you have any other questions, do not hesitate to contact us - info@citizenmeds.com

Rated 5 out of 5 stars

Lifesaver!

I’ve had trouble losing weight. I’m 5’4 and weighed 216 lbs. With the help of Citizen Meds, I’ve lost 60 lbs in 6 months. What a lifesaver!

Date of experience: June 18, 2025

Rated 5 out of 5 stars

I’ve been using Tirzepatide for 3…

I’ve been using Tirzepatide for 3 months with Citizenmeds and have seen the weight going down. The shipping got worse over time and sometimes does not arrive as cold as it should. Still a good service

Date of experience: June 13, 2025

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