The response time I received from emails on questions about starting the process of losing weight . I received my medication within 3 to 5 days. If I ever needed to know what step my order is in I got... See more
Company replied
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The response time I received from emails on questions about starting the process of losing weight . I received my medication within 3 to 5 days. If I ever needed to know what step my order is in I got... See more
Company replied
Citizen Meds has been a great experience. They are always helpful and answer any questions you may have in a timely manner. They explain everything you need to know about the medications. They keep... See more
Company replied
It came as advertised but I only lost 1lb in 3 weeks ??? I’m upset it’s expensive and I’m on low income I’d expect better results
*UPDATE* I received a response within 24 hours and they helped with everything I needed. THANK YOU Citizen Meds. Great company and very trustworthy. I was just upset that I could not get someone on... See more
We are more than just a Telehealth company. We are a movement towards more accessible and convenient care. Our services are designed to empower you to take control of your health, providing the resources, support, and expertise you need to make informed decisions about your well-being.
5600 Tennyson Pkwy, 75024, Plano, United States
Replied to 73% of negative reviews
Typically replies within 1 week
It came as advertised but I only lost 1lb in 3 weeks ??? I’m upset it’s expensive and I’m on low income I’d expect better results
Date of experience: June 17, 2025
Prompt service and always answers emails timely. I would recommend Citizen Meds!
Date of experience: June 17, 2025
Reply from Citizen Meds®
Citizen Meds has been a great experience. They are always helpful and answer any questions you may have in a timely manner. They explain everything you need to know about the medications. They keep costs down so people like me can afford the medications necessary. I highly recommend them.
Date of experience: May 26, 2025
Reply from Citizen Meds®
The response time I received from emails on questions about starting the process of losing weight . I received my medication within 3 to 5 days. If I ever needed to know what step my order is in I got an email. March 30 ordered first shipment received April 4 . I began a dramatic weight loss journey from 172 to 123 ending at June 17. Now I manage my weight by still taking the shot once a week. Thank you so much for being supportive for my journey of losing and continuing to maintain my success.
Date of experience: June 18, 2025
Reply from Citizen Meds®
Citizen Meds has proven to be a legitimate, trusted company. They ship quickly and provide quality products that work. I will continue to give them my business because of this.
Date of experience: June 27, 2025
Ease of use, trustworthiness of products, excellent ongoing results.
Date of experience: June 26, 2025
Date of experience: June 05, 2025
*UPDATE* I received a response within 24 hours and they helped with everything I needed. THANK YOU Citizen Meds. Great company and very trustworthy. I was just upset that I could not get someone on the phone. 5 STARS!!!!
I am only giving 3 stars because of the lack of customer service. I received my orders in a timely fashion but when I needed help with one of my orders I did not receive a response to the email. When you call the phone number is simply says they cannot come to the phone please send an email. That is absolutely horrible customer service. I cannot find any other contact information other than 1 phone number and 1 email address.
Date of experience: June 24, 2025
Don’t waste your money. Been on it for 3 weeks haven’t lost a pound. I have taken it before through a different company and saw big results in 3 weeks. Save your money. Go somewhere else.
Date of experience: June 02, 2025
Reply from Citizen Meds®
The products are high quality and effective. Easy process and user friendly. Would highly recommend them!
Date of experience: March 24, 2025
I’m currently on my fourth month and down 30pounds. I haven’t never had any issues getting the products on time and when I have questions, customer service gets back to me within 24hours.
Date of experience: June 22, 2025
Extremely simple process and the medication works!
Date of experience: April 10, 2025
Fast shipping and reasonable prices.
Date of experience: June 01, 2025
Love it and the results! 40lbs down in just a couple months!!
Date of experience: June 18, 2025
This company Citzens Meds is very dishonest. Paid full price first month everything okay. Than did the three month subscription and first two months okay, but on the third got product for one shot or one week. Brought to their attention and they wanted pictures of the vial which I sent than wanted the lot number which I also sent. They than said it was the wrong vial, but it was what they sent us. So in other words they ripped us off. Very dishonest company. Save you money and go elsewhere. My wife did and got a lot better service and price. Weekly shots and is seen by a professional and no contracts. Can also change medications and dose with no price change. Do not by any means us Citzens Meds.
Date of experience: May 26, 2025
Reply from Citizen Meds®
I’ve had trouble losing weight. I’m 5’4 and weighed 216 lbs. With the help of Citizen Meds, I’ve lost 60 lbs in 6 months. What a lifesaver!
Date of experience: June 18, 2025
I’ve been using Tirzepatide for 3 months with Citizenmeds and have seen the weight going down. The shipping got worse over time and sometimes does not arrive as cold as it should. Still a good service
Date of experience: June 13, 2025
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