CIN7 is packed with great features that cover almost any need. Thanks to CIN7, our company is growing together, and our customers are also satisfied. However, system stability is sometimes unstable,... See more
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I just had an excellent teams meeting with Harshit Pandey....he showed me many things that I did not know and he has helped me understand the system much better. I enjoyed the conversation with him as... See more
We have been using Cin7 for a bit over 5 years. It allowed us to streamline our order flow so that we didn't need to hire additional staff in order to meet increased demand. Over the years the prod... See more
Great service from the team at CNZ - both Ron and Chris went above any beyond and couldn't of asked for a better level of service and attention to detail.
Company details
- #151 of 315 best companies in Software Company
- #40 of 66 best companies in Computer Accessories Store
Written by the company
Cin7 Omni is a highly configurable integrated inventory management software with all-in-one cloud inventory, POS, B2B, EDI and 3PL. Cin7 Omni allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 Omni offers native integrations using a third-party logistics (3PL) interface and electronic data interchange (EDI). Discrete manufacture, sell, manage and fulfill with Cin7 Omni.
Cin7 Omni
Written by the company
- Manage less. Sell more. Connect Everything.
- Scale faster and more efficiently for increased profitability: With our built-in 3PL connections, you can avoid the complexity of managing remote warehouses and choose the best location to dispatch from. This allows you to scale your business without hiring more staff by enabling 3PLs to fulfill orders.
Contact info
United States
- marketing@cin7.com
- cin7.com
4.4
Excellent
400 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
CIN7 – Not Worth the Risk for Small Businesses
We trusted CIN7 to help manage our business systems — but what we got was a barely usable platform, no support, and no accountability. We didn’t complete onboarding and never got value from the service, yet they’ve refused to refund us.
Repeated follow-ups have been met with silence. Be cautious if you’re a small business — once they have your payment, it seems support stops.
Date of experience: June 20, 2025
Great service from the team at CNZ
Great service from the team at CNZ - both Ron and Chris went above any beyond and couldn't of asked for a better level of service and attention to detail.
Date of experience: March 05, 2025
Ron from CNZ Consultants has made Omni Implementation easy
Ron provided us with great assistant on a highly accelerated timeline - live in <2 week. He was readily available via phone and email, providing prompt clarification through any issues that we encountered.
In addition to the normal on-boarding process his colleague Chris provided us with an excel spreadsheet connected to the Cin7 API that allows us to monitor BOM factors crucial to our manufacturing department that are normally obscured or unavailable through the Cin7 interface.
Date of experience: March 20, 2025
Cin7 is a great ERP for ecommerce
Cin7 is a great ERP for ecommerce. We've used a few systems, but Cin7 is the best of all. Implementation was fairly straight froward. Inventory control is great. We use serialized inventory and it keeps us dialed in on bigger-ticket items. Reporting functionality is really solid.
Date of experience: June 02, 2025
New to Omni
New to Omni - still getting the hang of it. Great support from our team at CNZ Consultants definitely made the transition easier. Wouldn't do it without them.
Date of experience: April 14, 2025
Cin7 Omni swap with CNZ Consulting A++
We swapped to Cin7 Core itinually, but due to many issues with our setup we could not get ahead and found it wasn't working for us. We knew that the system was great but couldn't get the data to match.
We fortunately were given CNZ Consulting's number. A quick call and explanation of our situation turned out to be the best option we were given. From then Chris and his team have been by our side, moving us to Omni, which is better suited to us, and helping smooth out any issues. Plenty of support via email and teams meetings making us feel a lot more confident moving forward. Thanks to CNZ Consultants for stepping in a moving us in the right direction.
Date of experience: April 14, 2025
My deepest appreciation for Aziz who…
My deepest appreciation for Aziz who showed up on a Saturday morning to guide us through multiple errors with our Shopify x Cin7 integration.
He’s demonstrated strong product knowledge within the platform and was extremely responsible in making sure we understand the concept and how integration works.
I will recommend anyone who is looking for a business system because of how strong the support was.
To Cin7 management team - you are very lucky to have such a dedicated and knowledgeable person in your team.
Thank you again Aziz.
Jake.
Date of experience: May 17, 2025
super helpful and responsive!
Date of experience: May 13, 2025
Cin7 to Shopify Integration Help
Monica was knowledgeable, quick, and helpful.
Thanks for the hand today!
Date of experience: May 12, 2025
Azizbek is a star
Azizbek is a star. Patient, extremely knowledgeable, he has helped me understand numerous complex issues and is able to break that down to my level.
CON7 in general is a great system. It is very complex, so alot of things are only learned on-the-go. It has improved drastically in the last year and is continually improving. I can highly recommend.
Date of experience: May 09, 2025
Azizbek Rakhmanov is amazing
Azizbek Rakhmanov is amazing! Resolved our inquiry within the same business day making it easier for our sales staff to utilize the CRM. He made us a custom feature at no charge which was a great surprise as well! We've been using Cin7 for over 3 years and love the support we get from the Cin 7 Team! Thank you again!
Date of experience: May 07, 2025
Quick Assistance
Prompt and clear explanation to help me understand the issue. Showed screenshots which helped me resolve the case.
Date of experience: May 08, 2025
I have raised the ticket and issue was resolved
I have raised the ticket and issue was fixed in an hour.
Thanks to Harshit Pandey for valuable support.
Date of experience: May 02, 2025
Great experience with Jean
Jean was very knowledgeable and gave great insight on how to utilise the system features to their full potential. Easy to speak with and agreed with some features that were not working as they should.
Date of experience: May 01, 2025
We have been a long-time customer of…
We have been a long-time customer of Cin7 (over 3 years), and while the platform is generally OK, the support is just continuously poor and makes our whole team's life unnecessarily stressful and miserable.
I could go on and on, but a perfect summary would be the fact that their online chat just randomly disconnects you without a prompt. This has been going on for MONTHS, I've complained about it over and over again, and no one cares or does anything about it!
PLEASE FIX IT!
Date of experience: April 30, 2025
Reply from Cin7 Omni
We’re sorry to hear about your experience. We’re trying to make contact with you to put this right. If there is a problem with the chat, we will work with you to resolve it. Please email us at feedback@cin7.com. We’re here to help and we’re committed to turning things around for you.
I spoke to Monica and she was extremely…
I spoke to Monica and she was extremely helpful, very knowledgeable and attentive. Her attention to detail and commitment to customer satisfaction stood out! I would highly recommend Cin7 to anyone looking for fantastic service.
Date of experience: April 29, 2025
Reply from Cin7 Omni
Thank you for sharing your experience with Cin7 and with Monica! We're so glad to hear you've had a great experience!
We emailed support for 1 week…
We emailed support for 1 week requesting a 2FA reset and it went around in circles so for wasted time, I rate the service 1 star.
The person who helped me on the Zoom call (Monica) I would rate 5 as she solved it in 10 seconds by just resetting my user ID 2FA.
Date of experience: April 29, 2025
First did not get any response on…
First did not get any response on email. Later when I reached out again got helped soon.
Date of experience: April 28, 2025
Reply from Cin7 Omni
Hi Pauline, We’re disappointed to hear about your experience and would like to connect to discuss it. Please email us at feedback@cin7.com. We’re committed to a positive experience for our customers.
Thanks Azizbek Rakhmanov
Thanks Azizbek Rakhmanov, for resolving our issue we had with a bug in the system not showing up the discount % in the printable quote
Date of experience: April 24, 2025
Customer support is excellent
Date of experience: April 24, 2025
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