Chubbies Reviews 16

If I could give zero stars, I would. I ordered a product on 15 june and paid extra for 2 day shipping. Almost a month later, still no sign on the delivery or any updates or customer service. Terrible company. Not to be trusted.

Date of experience: July 06, 2025

I’ve had two nearly identical bad experiences with Chubbies, one last year, and again this year. Both times involved delayed shipping, vague timelines, and poor communication.

Last year, after my order was delayed, a rep named Melissa personally offered me a resolution: the $40 sale price plus 50% off for 3 months. I appreciated the gesture, until I found out most the items I wanted never came back in stock. I never got to use the offer, and it quietly expired.

This year, I gave Chubbies another shot. Once again, my order was split and delayed beyond their stated shipping window. When I brought up last year’s broken promise and asked for a resolution that actually meant something, I was brushed off with a generic 15% code, the kind you send to anyone. When I pushed further, they told me “there’s nothing further we can offer.”

This isn’t just about slow shipping. It’s about a clear pattern of overpromising, underdelivering, and refusing to take accountability. What’s worse is they acknowledge the prior issue but won’t make it right.

Chubbies seems more focused on quirky branding than actually standing behind their customer experience. I’l came here to make sure others know what kind of “support” they can expect when things go wrong.

Date of experience: July 02, 2025

I’ve never had to return shorts for myself before — the quality is truly unmatched and worth every penny. That said, I captain a volleyball team and order team shorts from Chubbies every year, usually in the same sizes. This year, we had a few changes, and I ended up needing to make two separate exchanges.

Dany and Erin made the whole process incredibly easy. I just sent a quick text, and they took care of everything. They even reassured me that it was ok, even though I repeatedly apologized and knew I was being a pain for sure lol.

Being able to text and talk to a real person for help is a game-changer. The customer service was outstanding from start to finish.

Date of experience: June 11, 2025

Extremely disappointing experience with Chubbies. I’ve been a loyal customer with over 10 pairs of their shorts, so this review comes from someone who has genuinely supported the brand. I ordered an item and it arrived in the wrong size — mistakes happen, sure — but when they sent a replacement, it was also the wrong size.

When I reached out again, it took days to get a response. Their solution? To send yet another replacement — completely ignoring the fact that I no longer had any trust in them to get it right. I asked to return the item instead, but that turned into another drawn-out ordeal. Customer service was painfully slow, kept requesting multiple photos, and offered minimal follow-up or clear communication.

For a company that markets itself as fun, responsive, and customer-first, this experience was the opposite. I’ll be taking my business elsewhere — this was the last order I’ll be placing with Chubbies.

Date of experience: May 09, 2025

I ordered a pair of shorts for a Christmas present. Ordered on 11/29 and the last tracking is in Portland Oregon. Hasn’t moved from this place since it got there on 12/4. Fed ex said I won’t be getting the package . There is no phone number for customer service. Don’t order from this company. They said (AI) that I can’t get a refund until I get the package!!!

Date of experience: December 10, 2024

Bought the white polo with the American flag emblem. Washed well twice but after the second time the collar puckered and became unbearpolo's.

So disappointed because the feel of the shirt was great especially during a round of golf in humid conditions. Guess I'll stick with Nornan and Nike polos.

Date of experience: June 10, 2024

I love this brand especially the shorts. Just ordered a new pair. My favorite pair are the merica shorts which I ordered a long time ago!

Date of experience: August 12, 2024

I ordered a pair of kids trunks on 5/28 for a birthday on 6/25. After one full week I started tracking the order which had been started with FedEx anode the. Turned over to USPS. Once it was with USPS I could see the expected delivery date of 7/1. If during the order process they would have informed me the shipping would take 30 days plus, I would not have placed the order. Additionally, their only form of customer service is text which takes 24 - 48 hours to receive a response or an automated chat. I am not new to shopping online and have to say this is the worst I’ve seen. Hopefully the trunks show up so I can return them for a refund.

Date of experience: May 27, 2024

I love chubbies products and I promote them to my friends and family. However their customer service seems to be non existent as they never respond to any support emails….Ive been very disappointed with their lack of response

Date of experience: December 08, 2023

I have been ordering from Chubbies since 2012. First, it started with great and comfortable khaki shorts, and then I started ordering Sport shorts and Polos (All of which have been extremely great and good quality). I have now started ordering their pants and outerwear, and all I can say is positive things about every thing I've ordered. This company has grown up into a real nice quality mens clothing company and I will keep supporting them so long as they continue to make great clothes and provide exceptional customer service.

Date of experience: October 17, 2023

Got these for the boys in my bachy. They loved them. Quack Quack!

Date of experience: June 01, 2023

Ordered 2 pair of shorts, received a email that they were out of stock, got hold of customer service that said they were in stock, customer service made another order for me, explaining to me that there would be any additional charges, I said I hope not as I already paid for them. Then I received another email that the shorts once agin weren’t in stock. I request a refund. I received a email noting my refund…. But it was less that I paid originally, but not by much. I guess I get charged for something that they are out of stock on, sure sounds like a scam. I will never do business with Chubbies again.

Date of experience: July 21, 2023

Quality trendy products at Great prices with Unreal customer service!

Date of experience: January 10, 2023

I ordered an item well over a month that my bf really wanted, as I have in the past raved about their fit. A week before our first trip in years after covid, they simply said they noticed it did not ship. They were accommodative to cancel the order instead of righting their wrong. I repurchased solely because the item was expected and wanted; however, after this altercation and lack of customer
Service, deeply disappointed. Never have had this problem considering I was not at fault - I had always recommended this company, and no longer will.

I also wrote a review on the website, which I cannot find

Date of experience: April 22, 2022

I ordered a pair of casual shorts and paid expedited shipping to have the item arrive in 4 to 5 days. After not receiving the product, I sent multiple inquiries via the Chubbies website, but received no response. After nearly a month I received a bathing suit that wasn't even close to what I ordered. Again, I contacted the company, but received no response. Finally, I disputed the purchase through Paypal and received a message back from Chinese-based org that stated I needed to send the product back to China and pay for shipping at my expense and then they would refund my purchase. So bottom-line, I paid for shipping originally, didn't get the product on time, when I got it, it was the wrong item and now I have to pay shipping costs to China to send them the wrong item back and I still don't have the correct product??? Ridiculous! We will NEVER purchase products from this company again and have also filed a complaint with Paypal that they need to stop doing business with Chubbies.

Date of experience: September 29, 2021

This is company is a scam. I ordered 3 pairs of shorts. They sent me 3 really cheap bathing suits with random patterns on them. I tried to return them but my order number wouldn’t work. After further research you realize this has happened to lots of people. Do not order, it’s a scam.

Date of experience: August 17, 2021