Verified
My 11 year old Yorkie is diabetic and has pancreatitis. We almost lost our fur baby since was not eating anything I offered him. Not even home cooked meals for his pancreatitis. I was researching for... See more
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Verified
I placed my first order with Chi Dog, due to shipping issues (not Chi Dog's fault at all) the order arrived late and was not able to be used. Customer Service stepped up and made things right by qu... See more
Company replied
Verified
I love that you can speak with an actual person. I also love that they can customize your orders each time without having to signed up for a subscription. I have six dogs with six different needs. The... See more
Verified
So far I have noticed no difference in my dogs behaviour. He loves the food ( he lives any and all food) and seems to be having problems fully digesting the carrots in the Fire diet. I reached out t... See more
Company replied
Company details
- #4 of 7 best companies in Animal Feed Store
- #23 of 72 best companies in Pet Store
Information provided by various external sources
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Contact info
N Indian Hill Blvd 310, 91711, Claremont, United States
- 856-431-5502
- support@chidog.com
- chidog.com
4.6
Excellent
633 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
I’ve been feeding my dog the WATER one…
I’ve been feeding my dog the WATER one and they love the taste of it!
Date of experience: June 11, 2025
Verified
Prompt delivery and follow up emails
Prompt delivery and follow up emails. I ordered two formulas for my dog's health issues but he really loves the Water diet.
Date of experience: June 17, 2025
Verified
Diets seem to be excellent quality and…
Diets seem to be excellent quality and palatable
Date of experience: June 11, 2025
Verified
My enjoyed the food from day 1 and…
My enjoyed the food from day 1 and continue to enjoy.
Date of experience: June 11, 2025
Verified
Unwanted Products
Products that were never requested were shipped without approval or asking the recipient.
This is very unprofessional and ultimately wasteful as the unwanted products had to be disposed.
Date of experience: June 11, 2025
Reply from Chi Dog
Thanks for your feedback. We may have connected either at one of our conference booths or during one of our founders’ lectures — we always appreciate the opportunity to share our approach to food therapy.
From time to time, we send out product samples or materials with the hope that they’ll be helpful, especially when there has been prior interest. That said, we understand that not every clinician's sample box is a perfect fit for the moment. If given the chance, we typically recommend donating any extras to a local shelter or a client in need — we’d love to support in that way whenever possible.
Thanks again for your note and for being part of the veterinary community.
Warmly,
Chi Dog – Food is the First Medicine
Verified
Brought Yorkie his life back
My 11 year old Yorkie is diabetic and has pancreatitis. We almost lost our fur baby since was not eating anything I offered him. Not even home cooked meals for his pancreatitis. I was researching for hours food for him until I found Chi Dog. Chi Dog was Ferdy’s lifesaver. After not eating anything for almost 4 days, he finally ate Chi Dog’s Fire diet. Since then his appetite grew and his active as he was before. Thank you Chi Dog for bringing my Ferdy back to life!
Date of experience: June 03, 2025
Verified
Amazing customer Service
The service was personal and exceptional. The Vet technicians called and emailed to check in, and were there to answer all of my questions. The food looks and smells great, and my dog loves it.
Date of experience: June 04, 2025
Verified
I love that you can speak with an…
I love that you can speak with an actual person. I also love that they can customize your orders each time without having to signed up for a subscription. I have six dogs with six different needs. The subscriptions don’t work right off the bat because you have to see what works After starting
Date of experience: June 03, 2025
Verified
This company is a dream
This company is a dream! They go above and beyond to offer customer support. I was even able to schedule a phone consult with one of the veterinarian owners regarding my dog’s health issues and the introduction of the Chi Dog Diet into his daily nutrition. The customer service department will give customers all the support they need via email and phone messages.
Date of experience: June 03, 2025
Reply from Chi Dog
Hi,
Thank you for your wonderful feedback!
We’re happy to hear that you’ve had such a positive experience with our team. Our goal is to be more than just a pet food company—we’re here to support you every step of the way in your dog’s health journey.
We're so glad to have you and your pup as part of the Chi Dog family!
Warmly,
The Chi Dog Team
Verified
First order review
I placed my first order with Chi Dog, due to shipping issues (not Chi Dog's fault at all) the order arrived late and was not able to be used. Customer Service stepped up and made things right by quickly turning around a replacement order and shipped it fast!
The food has been great! My dog whose been battling pancreatitis and kidney disease now has been more excited to eat their food. I can't recommend them enough.
Date of experience: May 29, 2025
Reply from Chi Dog
Hi,
Thank you so much for your kind words and understanding!
We’re truly sorry your first order didn’t arrive as expected, but we’re glad our team was able to make it right. It means the world to hear that your pup—especially with the challenges of pancreatitis and kidney disease—is enjoying the meals and getting excited at mealtime again.
We’re grateful to be part of your dog’s wellness journey. Please don’t hesitate to reach out if you ever need anything!
Warmly,
The Chi Dog Team
Verified
My dog LOVES her new Chi Dog Food
I was pleased to be able to speak with a Chi Dog Food Registered Veterinary Technician. We discussed gradually switching her kibble only food to Chi Dog Water Diet. Slowing the transition down due to her IBD. Patience is key and allows my dog to adjust to real whole food. She is so excited for meal time.
Date of experience: May 27, 2025
Reply from Chi Dog
Hi,
Thank you so much for your thoughtful review!
We're thrilled to hear your pup is loving her new Chi Dog meals—and even more so that the Water Diet is working well for her IBD with a gentle, gradual transition.
If you ever have more questions or need additional support, we’re always here to help.
With gratitude,
The Chi Dog Team
Verified
Very good
Very good, I wish the food was a little bigger without changing the price tho, but my dog loves it.
Date of experience: May 14, 2025
Reply from Chi Dog
Hi,
Thank you for the feedback—we’re happy to hear your dog loves the food!
We appreciate your suggestion on portion size, and we’ll be sure to pass it along to our team. If there’s anything else we can help with, feel free to reach out anytime.
Best regards,
The Chi Dog Team
Verified
Food delivery is efficient
Date of experience: May 08, 2025
Reply from Chi Dog
Hi,
Thank you for the kind words! We're happy to hear the food delivery has been efficient for you. If there's anything else we can assist with, we're always here to help!
Best regards,
The Chi Dog Team
Verified
Is helping my fur-baby
Until now, my fur-baby is improving. He was diagnosed with IBD. He loves the food. I lo e it too. Helps him with his condition.
Date of experience: May 13, 2025
Reply from Chi Dog
Hi,
Thank you so much for sharing this with us—we’re truly glad to hear your fur-baby is improving and enjoying the food! ❤️
If you ever need support or have questions, don’t hesitate to reach out.
Warmest regards,
The Chi Dog Team
Verified
Dog loves the Earth diet.
My dog loves the food. We use it as a topper and it is always the first part of the bowl she eats.
Date of experience: May 08, 2025
Reply from Chi Dog
Hi,
Thanks for sharing! We're so glad to hear your pup loves it
The Chi Dog Team
Verified
I was referred by my holistic…
I was referred by my holistic veterinarian Dr. Sally Lane.
The ordering was easy, delivery was fast and instructions clear. 15 yr old Stella loves the food and transitioned easily.
Thank you for making healthy, healthful food for my girl. 💫🐾
Date of experience: May 08, 2025
Reply from Chi Dog
Hi,
We appreciate your feedback. Thank you so much for your kind message—and a big thank you to Dr. Sally Lane for the referral!
We’re so happy to hear that 15-year-old Stella is loving the food and had a smooth transition. It’s truly our mission to provide healthy, nourishing meals that support dogs at every stage of life, and it means the world to know it’s making a difference for your girl.
If you ever have questions or need support, we’re always here to help. Give Stella some extra love from all of us at Chi Dog!
The Chi Dog Team
Verified
Excellent customer service and a…
Excellent customer service and a quality product. My dog loves the food, and I'm very pleased.
Date of experience: May 07, 2025
Reply from Chi Dog
Hi,
Thank you so much for the great feedback!
We’re thrilled to hear that your dog is loving the food and that you’re pleased with both the quality of the product and your experience with our customer service. It truly means a lot to us.
We're here anytime you need support.
The Chi Dog Team
Verified
Gia loves the Wood Diet
My experience with Chi Dog has been wonderful. Their customer support response time has been same day and so helpful. The Wood Diet has made a huge difference in my dog's life. She loves it! We have seen improvements in her appetite and energy. Previously, she was eating prescribed kibble and would get bloated stomach and GI issues. There is none of that now with her Chi Dog diet.
Date of experience: May 06, 2025
Reply from Chi Dog
Hi,
Thank you so much for your kind words and for sharing Gia’s experience with the Wood Diet! We’re happy to hear that she’s not only loving her meals but also feeling better—with noticeable improvements in her appetite, energy, and digestive health.
It means a lot to us to know that Chi Dog has made such a positive difference in her life. We're also glad you've had a great experience with our customer support team—we're always here for you and Gia!
Please don’t hesitate to reach out if you ever need anything.
The Chi Dog Team
Gia loves the Wood Diet
Gia, our 7 yo Morkie had a bloated stomach, diarrhea and vomiting. We have been testing for liver issues. I researched foods because I felt her kibble was an issue. I switched to the Wood Diet which Gia immediately loved and actually enjoyed her meals. Her stomach is never bloated and she is having normal poops. She is happy and energetic. I will be curious to see how her liver enzymes test after switching to Chi Dog. From what I see, this was an awesome change. Will update as we go along!
Date of experience: May 01, 2025
Reply from Chi Dog
Hi,
Thank you for sharing Gia’s story! We’re glad to hear that she’s enjoying the Wood Diet and feeling happier and more energetic. It’s wonderful that her stomach issues have improved, and we hope the upcoming liver enzyme tests show positive results as well. Please keep us updated—we’re here to support you and Gia every step of the way!
Thank you,
The Chi Dog Team
Verified
Everything happened perfectly as…
Everything happened perfectly as expected and my dogs love the food! I am happy for them to be eating healthy ingredients and notice them being more energetic.
Date of experience: April 22, 2025
Reply from Chi Dog
Hi,
We appreciate your feedback! We’re happy to hear that your dogs love the food and are feeling more energetic. It’s our joy to provide healthy meals that make a difference. We appreciate your trust in Chi Dog!
Thank you,
The Chi Dog Team
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