Very good auction service, communication very good. Bidding ability straight forward. I couldn't be happier with my products and many thanks to Leonardo who went above and beyond in responded to my qu... See more
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I had a positive experience with CharityStars. The item was exactly as described and shipped quickly. Well packed with care. The customer service was great in a professional and respectful way and exc... See more
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PRO: You can find a lot of good stuff at very good prices. Usually they respond very fast and meet your requirements. I was impressed by Leonardo M. who is very preoccupied with costumers care.... See more
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Excellent service and clear instructions throughout auction process. Got the match worn signed footie shirt I know my son will love so I’m excited to see it when it gets here . Amazing items for au... See more
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Company details
Written by the company
CharityStars is a leading charity auction platform providing exclusive access to celebrity-driven items and experiences while supporting charity.
Contact info
United States
- charitystars.com
4.6
Excellent
409 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
Selling fake jerseys after stating it is "Official"
I got some good products here, I used to enjoy the experience until I found out they got me a fake jersey. I recently bought "Erling Haaland's Manchester City 2024/25 Signed Official Shirt". It clearly says it is an "official" shirt, but doesn't seem so. As the style no in the tag says: 752576-01 with a 41 written in a pen on the inner tag, which gives me information that it is completely fake. I searched up the style no and a fake Uruguay national team jersey came out. Also there were many people who were saying that these types of jerseys are fake, with different style no. and a pen mark on the inner tag. It looks like the jersey itself is completely fake, after stating that it is an "Official 2024-25 Manchester City Home Shirt". I used 300 British Pounds + 60 British Pounds for service, shipping, etc. A total of 365 British pounds, and you sent me this fake jersey? You guys should have said that it is a "replica" jersey, instead of an official one, since it looks like it is the case. This is absolutely absurd. Ridiculous.
Date of experience: March 14, 2025
Reply from CharityStars
Dear Jasonn,
Thank you for reaching out to us regarding Erling Haaland's Manchester City 2024/25 Signed Official Shirt.
We understand your concerns and appreciate your patience while we conducted further verification.
We've already sent you a couple of emails, but to ensure everything is clear, we’ve outlined the key points we previously communicated below.
We contacted Manchester City’s official shop, and they confirmed that they operate using item numbers rather than style numbers. When the item number is entered into their system, the shirt does appear as a valid product. We also reached out to the donor, who stated that the shirt was obtained directly from Manchester City, although they are unable to provide proof of purchase.
Our internal checks approved the listing based on the Certificate of Authenticity provided with the shirt, which we cross-verified with Manchester City.
That said, we're happy you decided to keep the jersey!
Feel free to contact us for any further queries.
The CharityStars Team.
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Great experience
"As a new collector of football jerseys, especially those of my favorite teams, AC Milan and Squadra Azzurra, I couldn't have found a better auction site. The quality of the jerseys and the professionalism of the team exceeded my expectations. I'm excited to continue expanding my collection with your amazing offerings!"
Date of experience: March 28, 2025
Reply from CharityStars
Dear Stavrocles,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying our auction platform and that we've been able to help you grow your collection.
Providing high-quality items and excellent service is our top priority, and your feedback means a lot to us.
We look forward to bringing you even more amazing jerseys in the future. Happy collecting!
The CharityStars.
Great communication and great service…
Great communication and great service combine with the product’s uniqueness.
Date of experience: March 28, 2025
Reply from CharityStars
Dear David,
Thank you for your fantastic review!
We're delighted to hear that you appreciate the quality of our jerseys, the uniqueness of our products, and our professionalism.
It’s wonderful to know we’ve met your expectations.
We look forward to helping you expand your collection with even more amazing finds!
The CharityStars Team.
Poor service
The first experiences were actually very good, but the service declined dramatically. I have won 14 auctions for football jerseys. 11 jerseys I have at home. One was not shipped yet while paid for 10 days ago and two auctions recently closed. The shipping costs are described as "minimum €15", but in reality they charge €34,49. When I complained the first time about the high charges, the customer service manager mentioned that it is the price for maximum 4 jerseys that can be combined for auctions won in one week. However, there is a pattern in how they try to charge extra shipping costs. You receive an email that the jersey will be shipped in 1 week, or in 2-4 weeks. But mostly, after payment, the shirt is shipped immediately, so for any running auctions you will be charged €34,49 again. When this happened, I wrote to the customer service manager again and he mentioned that I needed to write when I was bidding on another item, so he could request combining the shipment. So when I did that, he mentioned that this was not needed, as "their system would recognize it automatically". Of course it didn't. I have written so many times to have wrong calculated shipping charges removed. So this time, won an auction again, while another auction was finishing in a few days. I decided to wait with payment, to avoid being charged €68,98 instead if €34,49 for shipping. Guess what. Suddenly, my account has been locked. Not even all jerseys I paid for have shipped. Ridiculous.
Date of experience: March 15, 2025
Reply from CharityStars
Dear Vincent,
Thank you for your feedback. We are sorry to hear about your dissatisfaction, and we would like to clarify some points regarding your experience.
The shipping cost mentioned in each auction is the minimum rate applicable for that item, depending on the destination country. For example, if a lot is shipped from our Italian warehouse to an Italian address, the cost is €14.99. However, if it is shipped from Italy to Spain, the cost is €23.49, based on the best-negotiated rates we have with our courier partners.
Regarding shipping times, as stated in our Help Center, we commit to delivering lots within 2–4 weeks depending on the shipping and destination countries. In your case, all shipments were dispatched on the same day of payment, except for two instances where the delay was 5 and 7 days, respectively.
As for the one lot that has not yet been shipped, this was done at your request, as you wanted to combine the shipment with other items you planned to win in the following days. However, despite 7 days having passed since the auction ended, you have not yet completed the payment for those items. We have made an exception by keeping the lot on hold, even though, as per our Terms of Service (which you agreed to), payment should be made within 3 working days after the auction ends.
Lastly, regarding your account block, this was an automatic system action, as we strive to ensure the validity of bids. When a lot is won but remains unpaid, it does not only affect us—it primarily impacts the donors and, most importantly, the charities that rely on these funds for their projects. However, as a goodwill gesture, our Customer Care team promptly reactivated your account as an exception.
Given the multiple exceptions we have granted, we are unsure why you felt the need to leave this review. That said, we remain open to resolving any concerns you may have. Unfortunately, despite our numerous attempts to contact you via email, phone, and even WhatsApp this morning, we have not received a response from you in the past week.
We value our customers and always aim to provide the best service possible. If you would like to further discuss this matter, please do not hesitate to reach out.
The CharityStars Team.
What a fantastic event
What a fantastic event! Everything was well communicated and the follow up from CharityStars (Leonardo) was super helpful. The Fashion Show was an opportunity of a lifetime!
Date of experience: February 26, 2025
Reply from CharityStars
Dear client,
Thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with us. We take great pride in ensuring everything is well communicated, and we're glad to know that our Customer Care team was able to support you effectively.
We're so happy you had an unforgettable time at the Fashion Show!
We look forward to the opportunity to work with you again in the future.
The CharityStars Team.
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Grazie!
Esperienza indimenticabile!
Assistenza immediata, altamente professionale e molto cordiale!
Date of experience: February 09, 2025
Reply from CharityStars
Gentilissimo Giovanni,
La ringraziamo per la sua recensione!
Siamo lieti che l’esperienza Scendi in campo come Mascotte in occasione di Venezia vs Roma sia stata indimenticabile e che abbia apprezzato la nostra assistenza.
Ci auguriamo di rivederla presto per un'altra occasione speciale!
Il Team di CharityStars.
Excellent worker Leonardo Muselli
I have belonged to the CharityStars community for many years, and my experience with the Staff has always been very satisfactory. Especially with the professional and friendly attention of Leonardo Muselli, who always takes 100% perfect care of any questions.Thank you very much Leonardo!
Date of experience: February 03, 2025
Reply from CharityStars
Dear Gerardo,
Thank you for your kind words and for being a valued member of the CharityStars community for so many years!
We truly appreciate your support and are delighted to hear that your experience with our team has been so positive. Providing excellent service is our top priority, and we’re grateful for your feedback.
We look forward to continuing to assist you!
The CharityStars Team.
This was an awesome
This was an awesome, once-in-a-lifetime experience. Everything went very smoothly. I will definitely use them again!
Date of experience: December 29, 2024
Reply from CharityStars
Dear David,
Thank you so much for your kind words!
We're thrilled to hear you had such an amazing experience. It was our pleasure to make everything go smoothly for you.
We can’t wait to welcome you back again!
The CharityStars Team.
A very pleasant experience
I had a positive experience with CharityStars. The item was exactly as described and shipped quickly. Well packed with care. The customer service was great in a professional and respectful way and excellent English. I am happy with the goods and service and will be participating in more auctions now and in the future. Keep up the great work! Special praise for Leonardo, whom I could rely on whenever I had questions.
Date of experience: January 10, 2025
Reply from CharityStars
Dear Vincent,
Thank you so much for your kind words and for sharing your positive experience!
We're thrilled to hear that the item met your expectations and that it was shipped promptly and securely. Providing professional and respectful customer care is a top priority for us, and we're glad to know it made a difference in your experience.
We're so glad to have you as part of our community and look forward to seeing you in many more auctions in the future.
If you ever need assistance, don’t hesitate to reach out.
Thank you for your support, and we’ll continue striving to deliver excellence!
The CharityStars Team
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Where is my package????
Where is my package????? It has been 2 weeks AND STILL HASN’T EVEN LEFT FROM THE PLACE OF ORIGIN!! You guys are normally so reliable but now not so much! Reply please!
Date of experience: January 20, 2025
Reply from CharityStars
Dear Spencer,
Thank you for your feedback.
Your shipment is currently with FedEx, and they are responsible for handling and delivering it. Following the tracking status, we can see that the SCHEDULED DELIVERY DATE is:
Monday
27/01/2025 before 22:00
We hope this helps!
The CharityStars Team.
Customer service gives false information and does not care about you
Customer service ignores questions about orders and gives fake information multiple times. Did not help me with anything regarding my order, promised to help but did nothing. I had to wait days for small answers, some questions were ignored. I do not feel like they care for a great customer experience and do NOT recommend any buyer to deal with this platform.
please contact me at Lot: #P143385 and username funkyeah3
Date of experience: January 17, 2025
Reply from CharityStars
Dear Eddie,
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience you have experienced. However, we are unable to locate any requests under the name "Eddie" in our system.
Our Managing Director, along with our Customer Care Manager, is currently in contact with you and is overseeing the handling of your request.
We truly value your satisfaction and look forward to the opportunity to assist you further.
The CharityStars Team.
Very good auction service
Very good auction service, communication very good. Bidding ability straight forward. I couldn't be happier with my products and many thanks to Leonardo who went above and beyond in responded to my question and support. I will certainly be using this auction site in future. I'm currently bidding on more items as we speak
Date of experience: January 10, 2025
Reply from CharityStars
Dear Michael,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you're happy with our platform, communication, and the products you've received. It’s fantastic to know our customer care team was able to assist you effectively – we always strive to go above and beyond for our customers.
We look forward to welcoming you back for your future bids and wish you the best of luck with the current ones!
If you need any further support, don’t hesitate to reach out.
The CharityStars Team.
Great Website for Collectors
Great website interface, easy to navigate and trustworthy. Amazing selection of vintage and modern jerseys for soccer fans or collection fans in general .Recently reached out the customer service and they responded really quickly and were of great help. Highly recommend!
Date of experience: December 16, 2024
Reply from CharityStars
Dear Oscar,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our website and customer service.
We strive to provide an easy and enjoyable shopping experience, and we're so glad that our collection of jerseys and our team’s support met your expectations.
Your recommendation means a lot to us, and we look forward to serving you again soon.
Thanks for being a valued customer
The CharityStars Team.
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Charitystars were amazing in making…
Charitystars were amazing in making sure the experience I had won was perfect.
Special shout out to Leonardo who kept me updated answering all the queries I had.
Thankyou Charitystars for a really special experience!
Date of experience: December 09, 2024
Reply from CharityStars
Dear Consumer,
Thank you so much for your kind words!
We're thrilled to hear that your experience with us was perfect and that our Customer Care Team was able to assist you every step of the way.
It's feedback like yours that motivates us to continue delivering great experiences. We look forward to having you back again soon!
The CharityStars Team.
Several positive experiences
I have made several purchases from the USA. Every experience has been trouble free and very positive. Shipping has been fast and items well packed. I will buy again.
Date of experience: November 26, 2024
Reply from CharityStars
Dear client,
Thank you for your kind review!
We're so glad to hear that you've had multiple positive experiences with us.
We take great pride in providing fast shipping and well-packaged items, and it's wonderful to know that we met your expectations.
We look forward to serving you again on your next purchase!
The CharityStars Team.
After I had Some questions about an…
After I had Some questions about an item I bought i was helped without 24 hrs. Very fast, Friendly and helpful! Really really good!!
Date of experience: November 21, 2024
Reply from CharityStars
Dear De Heer,
Thank you so much for your kind feedback!
We’re delighted to hear that your questions were addressed quickly and that you found our team friendly and helpful.
Providing excellent service is our top priority, and your satisfaction means a lot to us.
Please don’t hesitate to reach out if you need any further assistance in the future.
The CharityStars Team.
Great quality and authentic items for…
Great quality and authentic items for an amazing cause. Staff were extremely helpful as well, very easy process. Would highly recommend
Date of experience: November 22, 2024
Reply from CharityStars
Dear Dean,
Thank you so much for your kind words and glowing review!
We're thrilled to hear that you appreciated the quality of our items and our dedication to an amazing cause. It’s wonderful to know that our team made the process easy and enjoyable for you.
Your recommendation means the world to us—thank you for your support!
We look forward to seeing you again soon.
The CharityStars Team.
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I have won and paid for a football…
I have won and paid for a football shirt a few weeks ago I've emailed to see when it's getting posted and no reply the communication is so poor I'm concerned I won't have the shirt in time for Xmas or even worse it's a scam site
Date of experience: November 03, 2024
Reply from CharityStars
Dear Ste,
We are sorry to hear about your concerns, but we must respectfully clarify the situation. You first reached out to us on November 4th at 10:49 AM, and we responded promptly at 12:01 PM the same day. You contacted us again at 12:09 PM, and we replied at 12:57 PM. We have provided evidence of this communication via email for your reference.
Regarding your order, please rest assured that we are actively working on the shipping process in collaboration with Standard Chartered Foundation and directly with Liverpool FC to ensure everything proceeds smoothly.
We remain committed to resolving any issues and appreciate your patience as we work on your shipment.
If you have any further concerns, please don't hesitate to reach out.
The CharityStars Team.
Making the impossible possible …
Excellent service and clear instructions throughout auction process. Got the match worn signed footie shirt I know my son will love so I’m excited to see it when it gets here .
Amazing items for auction so I’m sure I will bid on other items in the near future .
Charity stars make the impossible possible 😎 something he could only dream of will be his Christmas present this year 🤩
Date of experience: November 04, 2024
Reply from CharityStars
Dear Ann,
Thank you so much for the fantastic feedback!
We're thrilled to hear that you enjoyed the auction process and that you were able to get a one-of-a-kind gift that your son will love. Knowing it’ll be a dream come true for him this Christmas makes us so happy!
We’re always excited to bring amazing, unique items to auction, so we can’t wait to welcome you back for future bids.
Thank you for being so supportive—together, we can make the impossible possible!
The CharityStars Team.
Great auction sitr
Just won my very first auction here. My card was declined because of the insufficient funds in my account. I wrote an email to them regarding this and got quick responses. In the end, I managed to make my payment. 10/10 for their service.
Date of experience: November 05, 2024
Reply from CharityStars
Dear Frankie,
Thank you so much for your review!
We're thrilled to hear that you had a positive experience with us.
We understand that issues related to payments can be frustrating, but we're glad we could help resolve it quickly.
Congratulations on winning your first auction on CharityStars, and we look forward to seeing you again soon.
If you need anything in the future, don't hesitate to reach out!
The CharityStars Team.
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