Tempur Sealy DACH GmbH Reviews 406

Still didn’t get my parcel and not date of delivery

Date of experience: June 17, 2025

Ok ok ok ok ok

Date of experience: May 27, 2025

This is my second purchase of pillows. This pillow comfortable for my neck. I am very pleased.

Date of experience: April 24, 2025

Date of experience: April 24, 2025

No status update on delivery.

Date of experience: May 09, 2025

The site works well enough but for some reason orders take ages to ship, which in itself would be ok but there is no update whatshowever. I ordered over a week ago but zero update on when it will be shipped.

Kind of a shame because otherwise they are nice pillows and a decent webshop...

Date of experience: May 05, 2025

As for now, I cannot really track my shipment that „was send” on Tuesday, today is Sunday and since Tuesday no information at all.

Date of experience: May 02, 2025

It is my third tempur pillow, first one (still ok) is more than 20 years old!
I could never go back to a “normal” pillow!

Date of experience: March 18, 2025

Took more then a week to get the pillow.
The pillow isn't as i expected. I already have two pillows from Tempur but the filling isn't the same, it's apparently a new tech...
Other thing : it's not easy to find out how to return the pillow to get a full refund. It's advertised on the website that it's possible but no mention in the confirmation mail on how to proceed

Date of experience: March 07, 2025

What a qualitative product. Heard about it. Finally tested! Remarkable

Date of experience: March 11, 2025

The best pillow never used. It does adapt correctly and comfortably to my neck

Date of experience: March 11, 2025

Smooth and practical, I could sleep and wake up without back pain.

Date of experience: February 13, 2025

I purchased 2 pillows for 400$ and what a waste of money. The quality is nowhere to be found, the pillows seemed to have been stuffed with whatever material was laying around in the plant. They are extremely hard and decided to cave in whenever they feel like it trapping your head in the most uncomfortable position.

Date of experience: February 01, 2025

Really nice service. Fast and efficient. Though more products should be available at the stores (not just the newest one).

Date of experience: January 07, 2025

Tempur's products themselves are excellent, and I have been trusting them for more than twenty years. Previously, I had ordered or purchased them in person, from local Swiss dealers, who either had them in stock, or could order them for me from Tempur. This time I needed a lumbar support, for a relative of mine, and I ordered it directly on Tempur's Swiss website, confident that this would also be a reliable method. After one week with no updates whatsoever, I contacted them via e-mail and was informed about delays involving their German warehouse, where - I was said - they had a lack of employees. The product was expected to be delivered up to two weeks later. My relative is suffering from back pain, so I decided to cancel my order and look at a local dealer who had the product in stock. Tempur confirmed the cancellation of my order, however my payment had already been made. I waited one more week, but no refund could be seen on my bank account. Tempur explained to me that they couldn't do anything about that, because the party involved with the handling of payments is Klarna Bank. I waited two more weeks, then managed to contact Klarna Bank. At first, they didnt even reply to my documented e-mails. I was forced to create an account on Klarna's website, and to chat patiently with a robot which, eventually, delivered me to a human being: I could then provide all the information in my possession and, after a few days, was informed, from a "noreply" Klarna e-mail address, that there was no trace of my money on their system, and that for further questions I should to use the "Klarna app". The money was no more on my bank account, though. Now, more than one month after my original order, I still haven't received a refund. I am currently working with my bank, in order to sort out this stupid mess. The contact person for Swiss Tempur's customer service was nice, even if she said she couldn't do anything. Sadly, this was the only real person I have been able to talk to. From now on, I will avoid Tempur's website and I will purchase directly from a trusted local dealer.

Date of experience: December 01, 2024

Date of experience: November 26, 2024

the product smells badly ; i have put it on my balcony but nothing change ; very disappointed

Date of experience: November 17, 2024

I got the chance to order a pillow that had a good price discount and received it quickly after a few days. I have been using the Tempur classic pillow for many years and do not have neck pain anymore. Very happy with the quality and the long length of use before I had to change the previous first pillow. Many thanks.

Date of experience: June 12, 2024

my partner has major back problems. He can only sleep properly with this brand of pillow. The old pillow had to be thrown in the trash because of the smell. After more than 10 years and despite the two protective covers being washed regularly, the pillow had an unpleasant odor.
So I had to buy a pillow which was delivered very quickly.
Thank you for this material which relieves him, but which remains expensive.

Date of experience: March 29, 2024

Very good product and reasonable time of delivery

Date of experience: March 21, 2024