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I was worried because I thought I might just get blanket denied if I ever had to call in the warranty but not only did they fix it the turnaround from filing a claim to fixed was LESS THAN A WEEK. The... See more
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The process of getting my windshield replaced went very smoothly and the customer service rep was great to work with. There was no problem even when I had to change from a chip repair to a total repl... See more
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Filing a claim was prompt and only required a phone call. However, the only location that could do the repair was in a town 20 miles from the city I lived in which is much larger.
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Crystal Fusion was great at getting my windows fixed in my BMW. They were accurate and very friendly. I would recommend them to everyone.
Company details
- #27 of 40 best companies in Auto Insurance Agency
- #1 of 2 best companies in Auto Chemistry Shop
- #3 of 10 best companies in Chemical Manufacturer
Written by the company
Crystal Fusion is the leading provider of water repellent glass treatment for your windshield, warranty coverages, and vehicle appearance protection products that keep your vehicle looking like new, while giving customers peace of mind that if damage occurs, they're covered.
The Clear Choice for Appearance Protection
Written by the company
- Whether it's your vehicle's windshield, paint, or interior, Crystal Fusion has a product and warranty for protection from everything life on the road throws at it.
Questions or Concerns?
Our Customer Service specialists are ready to help
Just call us at (631) 253-9800 or send an email to info@cftproducts.com
Contact info
185 W Montauk Hwy, 11757-5654, Lindenhurst, United States
- (631) 253-9800
- info@cftproducts.com
- cftproducts.com
4.6
Excellent
50 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service, very efficient and resolved claim very quickly. 5 star worthy!!!!!
Date of experience: May 23, 2025
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Crystal Fusion was great at getting my windshield replaced
Crystal Fusion was great at getting my windows fixed in my BMW. They were accurate and very friendly. I would recommend them to everyone.
Date of experience: May 01, 2025
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Ease of arranging repairs
Date of experience: June 19, 2025
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The entire claim process is super easy.
Date of experience: May 01, 2025
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Great customer service
The process of getting my windshield replaced went very smoothly and the customer service rep was great to work with. There was no problem even when I had to change from a chip repair to a total replacement.
Date of experience: June 01, 2025
May use AI-assist with repliesRead more
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No service provided yet.
You have yet to provide the service we paid for. It’s been about 2 months waiting for a window shield. Supposedly it’s on back order. Please provide an update or schedule a date for replacement.
Date of experience: July 07, 2025
Reply from Crystal Fusion
Hi Sharon, thank you for reaching out and we sincerely apologize for the delay.
Unfortunately, the windshield is currently on backorder due to broader supply chain issues that are beyond our control, but we completely understand your frustration.
We contacted your glass shop, Caliber, for an update and the glass is estimated to arrive by the end of the month. Thank you for your continued patience. If you would like to speak with a customer support agent, please call us at 866-342-6661. Thank you
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Chip repair
They done a great job and showed up when they said they would
Date of experience: July 07, 2025
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It was very easy to complete my claim
Date of experience: June 18, 2025
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Repair was done very quickly
Repair was done very quickly. Only without vehicle for a few hours. Very happy with service!
Date of experience: May 28, 2025
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Reliable warranty
I was worried because I thought I might just get blanket denied if I ever had to call in the warranty but not only did they fix it the turnaround from filing a claim to fixed was LESS THAN A WEEK. They then sent me an at home kit to apply the solution again. So so thankful for a solid company with an even better producy
Date of experience: May 12, 2025
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Prompt Claim Filing but Repair Location Distant
Filing a claim was prompt and only required a phone call. However, the only location that could do the repair was in a town 20 miles from the city I lived in which is much larger.
Date of experience: May 27, 2025
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The service was great no waiting or…
The service was great no waiting or excuses .
Date of experience: March 28, 2025
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Easy to file claim and very nice and…
Easy to file claim and very nice and professional people to talk to.
Date of experience: May 20, 2025
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Very good
Got my damaged windshield replaced, and they reapplied the protection coating. Whole process was easy and quick. Highly recommend.
Date of experience: May 19, 2025
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My windshield was cracked by a rock and…
My windshield was cracked by a rock and it was replaced within 5 days in my driveway.
Great customer service
Date of experience: June 11, 2025
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Claim process is easy and agents respond quickly.
Claim process is easy and agents are very responsive and helpful.
Date of experience: February 10, 2025
Reply from Crystal Fusion
Thank you for the great feedback! We’re glad to hear the claims process was smooth and that our team was responsive and helpful. We appreciate you taking the time to share your experience!
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True replacement warranty
Fast, friendly service and a no BS replacement policy with an OEM windshield. Thank you.
Date of experience: April 16, 2025
Reply from Crystal Fusion
We appreciate your kind words and are thrilled to hear about your positive experience with our service and replacement policy. We strive to provide our customers with the best possible service and are glad that we were able to meet your expectations.
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Crystal Fusion exceeded my expectation
Crystal Fusion exceeded my expectation. They were very polite, knowledgeable, and most important they were extremely timely. There was no hesitation in receiving my claim for windshield repair which turned out to be a total replacement. I'm very happy to have a certified warranty with a great professional company.
Date of experience: April 22, 2025
Reply from Crystal Fusion
We appreciate your kind words and are thrilled to hear about your positive experience with our company. We strive to provide exceptional customer service and are glad that our team was able to exceed your expectations. We value your trust and are committed to delivering timely and professional service.
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Five ⭐️
They’re amazing , quick respond very friendly and professional. I can’t recommend them enough I am very happy with them. For the rest of my life I will buy they’re protection . I have used them in July 2024 and April 2025.
Date of experience: July 17, 2024
Reply from Crystal Fusion
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were happy with our quick response, friendly service, and professionalism. We strive to provide excellent customer service and are delighted that you found our protection valuable. We appreciate your continued support and hope to continue serving you well.
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