This company is not to be trusted
This company is not to be trusted. Rubbish hearing aids, app does not work and although they promise a refund, the refund never comes. I had to do a chargeback through Barclays to get my money back. I still have the hearing aids just sitting there as they are not interested. First it was Dave messing me about. Then Carmela did the same thing, although at first she seemed genuine, but I soon discovered that she's like Dave, just promises. All they had to do was to refund to the same account they took the money from. Very bad company, not to be trusted
EDITED:
With regards to the reply below from Ceratone / Audicon, I have contacted Barclays and also checked back the May and June transactions in my bank account and the refund is not in there. All Audicon needs to do is refund to the same original payment which is what I requested back in July of 2023, however they would not do that which is now causing all these issues. I still want the refund, thank you
Date of experience: July 04, 2024
Reply from Audicon Corporation
Sunny,
As our agents mentioned, we already refunded your order on May 8, 2024 for the amount of $289USD. It was sent to Barclay's bank on your behalf. We will be sending you a copy of the receipt of the disbursed payment again. At this point, it looks like you will need to contact Barclay's to figure out why they haven't credited your account. I apologize for the inconvenience, but at this point it does show on my end that the funds were already sent to you.
