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CentralSound is committed to empowering consumers with the option to repair their headphones , gaming headsets or earbuds. We are a small company based in the midwest USA. Our store CentralSound.Co is a hub for replacement parts and tutorials on how to replace several parts on several models of headphones and gaming headsets. We offer a wide range of custom replacement part kits made in the USA for Sony headphones, as well as Bose headphones. These custom parts are our our #1 best sellers. Our line of CentralSound premium ear pad cushions are very popular among our customers as well. Premium memory foam and cooling gel ear pad cushions are our customer favorites. We do not have any distributors or partners. Please beware of others claiming to sell our custom part kits.
123 S US Highway 12, 60020, Fox Lake, United States
3.9
17 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Just bought replacements side cover slider for my sony headphones. The shipping was very quick, 10days from usa to switzerland!
Item well packed. A small discount code inside for next time, appreciate it. The sliders are well made, the tutorial on YT is really helpfull. Everything was great, I recommend it.
Date of experience: May 18, 2025
This is my first and only review, but this is truly the worst company I've ever interacted with. I urge you yo buy the parts you need from any other vendor. The service was poor, customer service was rude, and I found the parts I needed elsewhere for cheaper and with faster shipping. I urge you to go anywhere else.
Date of experience: January 23, 2025
Reply from CentralSound.Co
Our apologies for any issues you may have had with us. We're requesting more information from you to make this right. We looked up your name in our system and no one by the name of "Marcus Jameson" ever placed an order with us.
I recently bought a battery and new earmuffs for my headset from CentralSound. I ordered the wrong earmuffs, but their team, especially Johnathon Diamond, handled it perfectly. The refund was processed quickly, and their communication was outstanding. Johnathon ensured the correct earmuffs were promptly sent out, and I couldn't be happier with their service. Highly recommend CentralSound for their efficiency and excellent customer support!
Date of experience: July 08, 2024
Professional, quick and great customer care.
With their help I was able to revamp an old appliance I had around broken, now back to tip top shape.
If the need arise I would surely resort to their services again.
Date of experience: June 19, 2024
Despite a mistake on my end, customer service was helpful in correcting the issue quickly and easily to ensure that the right product arrived.
Date of experience: February 29, 2024
Reply from CentralSound.Co
Hello Brandon,
Thank you for your order and leaving us a stellar review! We strive to maintain a personable level of customer service. It's great to be recognized for that. We hope you enjoy the product.
-Jonathan
I was so delighted to find these replacement ear pads at an amazing price. The instructional video was clear and straightforward, and I thought someone who cares enough to produce MUST manufacture a good product they are proud of. I was 150% correct! These are better than new, and have saved a favorite travel headset, and one I often use in the studio for accurate sound reproduction. PLUS: The hand written ‘Thank You’ note on the receipt was a delightful cherry on top. HIGHLY RECOMMEND.
Date of experience: December 01, 2023
Thank you sincerely Central Sound for promptly processing a refund on this item. Make things clear, I followed your instructions very clearly. I should say I am fairly handy in these type of fixes. Perhaps it could be a one off defective unit which is always possible even with the highest quality control and is understandable. The reason which, prompted me to write a review was after reading the return policy.
I can now see how customer centred, you are and,wish to withdraw my negative review. I appreciate your response to my problem and processing a full refund without any hesitation. While I do not doubt the quality of your products there may be multiple reasons that caused my experience and I acknowledge that. I must sincerely comment on your amazing customer centred service which is beyond 5 stars.
Thank you and wishing you the very best.
Date of experience: January 06, 2024
Reply from CentralSound.Co
Hello Thamal Perera,
Thank you for sharing your feedback. Our apologies for the issue with that part. We did receive your e-mail and if given ample time to reply we would have offered you a refund or replacement, which we will do.
The part could have been installed wrong, it might not have been compatible with your model, it may have been defective. The issue you experienced could be due to one or more of these factors.
We are a small business with 9-5 working hours. We received your e-mail at 8pm and then two hours later you left this negative review. You never even gave us a chance to make it right before leaving this review.
We understand the "want it yesterday" mentality but we cannot provide the prompt customer service response that big business can (like Amazon). It's not fair that you "punish" us for it by leaving a review like this.
We have over 17,000 - 5-Star 🌟🌟🌟🌟🌟 - positive feedbacks and reviews across multiple platforms and marketplaces worldwide. That does not happen with bad products and bad customer service. We are here for you and will make this right with you.
I bought two products from them; One of them worked just fine and was something that they made in-house, but the other one was clearly a cheap knock off. When I emailed them about the quality of it, they told me it was fine and that "If you have any issues with that part down the line please contact us and we will take care of you, don't worry."
I feel more like I got taken advantage of instead of getting taken care of. I emailed them and followed up on that email two weeks later to get a response. I was offered a replacement or a refund; I opted for the refund. I was only refunded $29.99 out of the $38.99 I paid; The receipt showed that the rest was "shipping".
Strange, because I distinctly recall that they advertised that shipping was free when I bought it.
While it's partially my fault for expecting an OEM part without verifying, the company was found by entering "OEM Sony Heaphone Parts" into a search engine. There should be more transparency on whether they create these parts in house or simply order them from third party manufacturers.
Also; The fact that I had to send a follow up email to get a refund is a bit ridiculous. If they can't sort theough the volume of inquiries that they recieve via email with their team, they should be looking into hiring on more staff or having an outaide agency assist.
Furthermore; There should be an extremely obvious and clear cut refund policy. If shipping is not part of the refund, then I'm not willing to risk a purchase from your business.
In the end, I paid money for someone to ship me something that only temporarily fixes the problem, and not even that well. I'm thinking of tearing apart the other set of headphones I fixed with their parts to return those too.
Date of experience: November 03, 2023
Reply from CentralSound.Co
Hello Amado,
First off, our apologies for not meeting your expectations. We sell many aftermarket products under our own CentralSound brand.
Many headphone manufacturers/brands do not supply parts for repair shops or the public. Aftermarket parts are the only option unless you buy used parts from a used pair of headphones somewhere.
It's understandable that you may have gotten confused, or got the wrong search results from google (which we have no control over).
You are correct, we do offer free standard domestic shipping, which you did not opt in to. You chose to pay for the upgraded priority option. You also purchased two items, yet you want a refund on shipping even though the other item was fine, as you admit at the beginning of this review.
We certainly should have responded to you sooner, there is no excuse and we take full accountability for that.
Feel free to send in and return what ever parts you want. If you do return the other parts you ordered then we will issue you the priority mail shipping charge.
We certainly appreciate your feedback and gives us some insight on where we need to make improvements.
It really was not necessary to leave a negative review. You had an issue with our part, we issued you a refund (without you sending it back). It may have taken us longer than you expected but we did take accountability and feel we made this right with you.
I was given a set of central sound earbuds and don't know how to pair them.. went to website and no help
Date of experience: August 26, 2023
Reply from CentralSound.Co
Hello Todd, our apologies for not getting back to you sooner. We are a small business and sometimes it takes us a little longer. Each wireless ear buds (batpods) unit includes written instructions in the package. Under the plastic insert that holds the earbuds there is an instruction booklet. There is a button on the back of the charging case you would press to put it in pairing mode. Then you flip open the top lid of the case. You should see them show up in your bluetooth list of devices with the option to connect. Tap connect and your good.
The sell a much-needed fix for the sony XM2 headphone band that is prone to breaking. The first kit they sent out had a piece that didn't fit properly due to mold/printing error. I e-mailed and they sent out an entire replacement that arrived very quickly. The replacement worked and my headphones are back in service. Saved me from buying a new set of cans. Thanks!
Date of experience: May 10, 2023
When my girlfriend's Dad passed away last year, she got his Sony noise cancelling headphones to use. They have been very special to her, so when they broke, she was devastated. I was so relieved to find CentralSound had devised a high quality and easy to implement solution.
This company goes above and beyond to make sure customers are successful installing their products. YouTube videos, tools included to do the install, and prompt email support when needed.
Also, this is a small thing, but I really appreciated opening the box I received with the parts thoughtfully packaged, organized, and the little 'thank you!' sticker on the bag letting me know my business was appreciated. Thank you CentralSound!
Date of experience: May 30, 2023
Reply from CentralSound.Co
Hello Brent,
We appreciate your business and taking the time to leave a review. We're really grateful and happy to hear you had a positive experience with our service and parts. It was very thoughtful of you to seek a solution to fix your girlfriends inherited headphones. May they continue to last her a long time!
The service provided was professional, communication was efficient, and delivery was quick.
Date of experience: May 24, 2023
Reply from CentralSound.Co
Hello Szikszai Gabor,
Thank you for taking the time to leave a review, we appreciate your business as well. It's great to hear you are satisfied with our service and parts.
What a find, when the side slider on my lovely Sony headphones broke I was tempted to throw them. A little research later I found CentralSound and what a company. Being in the States with me being in the UK I was a little apprehensive, there was no need as I could use Apple pay a company we trust. I placed the order expecting to be patient. No need within a week the parts arrived. 5 minutes later repaired easily, brilliant.5 stars is insufficient 6 stars for you
Date of experience: May 17, 2023
Reply from CentralSound.Co
Hello Brian,
We're very pleased to hear that you are satisfied with our custom parts kit. Thank you for taking a chance on ordering from us. Providing a safe and satisfactory customer experience is one of our goals, which we certainly met based off of your review. It's always terrific to hear another set of headphones are back in service : )
Amazing company. Great unique products. Great customer service and their replacement AirPods Max ear pads are in my opinion the best 3rd party affordable pads you can get for them.
Date of experience: February 17, 2023
Reply from CentralSound.Co
Hello William,
Thanks for taking the time to leave a review. We're very grateful for your order. Customer satisfaction is our top priority.
My original headphone slider broke on one side. These were really easy to install and to follow the directions. They definitely slide differently than the sony produced ones but I don't mind at all. The first set I got weren't working quite right, so they sent me a new set (free of charge) and they worked flawlessly. Genuinely, support them and get any replacement parts. These are durable and very high quality!
Date of experience: April 19, 2023
Reply from CentralSound.Co
Hello Em,
Thanks for taking the time to leave a review for one of our custom replacement part kits. It's terrific to find out your headphones are working again and you are satisfied. We appreciate your business and see us again at CentralSound.Co
I placed an order with Central Sound for a replacement part kit to fit my Bose X aviation headset. I received confirmation the following day that the items had been shipped and was pleasantly surprised when the package arrived within 7 days from USA to UK. Great service and happy to recommend.
Date of experience: March 20, 2023
Reply from CentralSound.Co
Hello Martin, thanks for taking the time to leave a review. We appreciate your business. Being able to provide fast shipping worldwide is our goal.
Great replacement, quick shipping. Easy to install.
My Sony Headphones side slider cover parts were damaged (known fault seems to happen a lot with the Sony wh1000xm3 headphones). I ordered replacement kit which comes with everything you need to replace it and was a very quick easy fix (10-15 mins) and all parts included in the kit they sent. Delivery was quick despite these being sent from US to UK. Would highly recommend.
Date of experience: March 28, 2022
Reply from CentralSound.Co
Hello Rashad,
Thanks for your order and taking the time to leave a review. We're happy to hear you are satisfied with our custom solution for the Sony WH-1000XM3 slider parts. Quick shipping and delivery is our goal, great to hear we are meeting it.
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