Celerypets Reviews 205

I bought two ocean splash mats, one for my son's cats and one for mine. His lasted ten minutes before they pierced the main part with the water.
My cats pierced the rim part after about twenty minutes, then pierced the main part three days later, I got up to water on the floor.
I contacted celery pets twice by email with no response.
Do not buy these they are not suitable for cats and dogs.

Date of experience: June 23, 2025

Very poorly made cat toy which stopped working after 3 days. Obviously another scam Chinese company that is able to keep trading through Facebook. Stay well away!

Date of experience: July 02, 2025

Why are this "company" still on Facebook I placed an order from an advert and never received anything, just like the other reviewers.

Date of experience: April 30, 2025

Got a cool toy for my cat. The automatic ball with a tail. Has worked for 2 days and suddenly stopped.
Wrote service an E-Mail a week ago, then reminder.

Absolutely zero response nor an ounce of responsibility towards the client, simply a SCAM company, that´s all.

Date of experience: June 26, 2025

I ordered a pet hair removal taken my money haven’t heard anything since so like to know where my order is. Item £14

Date of experience: June 22, 2025

I ordered a cat brush on 5/13/25 and as of today, I have not received it. The tracking on 6/26 showed no delivery yet but then on 6/30, it shows delivered on 6/12 which is impossible. I have sent several emails and only get auto generated responses. AVOID THIS SITE! Thankfully the brush was not expensive and I am likely only out $17 but it sure is disappointing.

Date of experience: July 01, 2025

I ordered 2 'mice', regular updates, then today I get a message to say that they have been 'Returned to Sender' I specifically requested that they be delivered to the local Post Office so no way could they not get access. I am lived that I have been scammed, forgot to check Trustpilot before clicking the purchase button, £16 for bugger all!

Date of experience: June 12, 2025

purchase made on June 4Th ,money out of account the same day. Merchandise is yet to arrive and today is already June 30th. sent several emails. Keep getting link to track order. Link says no order to track yet.

Date of experience: June 30, 2025

The item was faulty, cat walked across it and popped straight away and leaked. Was told it was faulty. Have sent several emails some I get answers other none. Was told I would get compensation but wanted a full refund as product no good. Still waiting for something back. No product and out of pocket. Customer service awful answer one email and then dont bother with any more.

Date of experience: May 16, 2025

They are not an honest company. I was told I was receiving a refund but nothing appeared. Such a shame as I really wanted the item they didn't send me.

Date of experience: June 01, 2025

My pet comb broke after the first use! I contacted Customer Service about a refund, but no response. I contacted them again and this time they said for me to take a picture and send it and they would let me know the next steps. I did that, and again, no response. I tried contacting them AGAIN - no response. So, I just lost money. This will teach me to look at the reviews before I buy. Highly disappointed!

Date of experience: June 13, 2025

I ordered a cat brush for $17.94 on May 12, 2025. Today is June 25. I still have not received my order. I will NEVER order from this company again. If I had known it was coming from China, I would not have ordered it.
S. Doan

Date of experience: May 12, 2025

Never received my cat toys . Have emailed them multiple times with no reply. I lost $60 :(
Do NOT use this company!!!!!!!

Date of experience: June 03, 2025

Item never arrived. Tracking still has delivery date, that item is arriving on the date of each day that I check. Looks like I have lost my money.

Date of experience: June 25, 2025

Interactive Cat Toy Ball wasn't as advertised. The toy did not have the functions as it was supposed to and wasn't interactive and brok within 2 used. Contacted them and they offered a 1/3 refund on the toy and now non responsive.

Date of experience: May 21, 2025

The toy itself was pretty good but after the first charge, it just stopped working completely. I emailed the company to ask for a replacement or refund but never heard back.

Date of experience: June 19, 2025

I placed my order and waited for over a month patiently for it to be shipped. After a month i grew tired of waiting and requested that my order be cancelled. I haven’t been given a reason for the delay. I have only received a verification of my cancellation. It is very odd to me.

Date of experience: June 17, 2025

Never received my order. I’m super disappointed.

Date of experience: March 31, 2025

I ordered a cat toy on May 23rd from an ad on Facebook. As of June 12th, I have not received it. It was also billed on my credit card on May 23rd. Sent 2 or 3 emails to the company. Got canned responses apologizing but no indication that item was shipped or when to expect it. So I filed a complaint with my bank, asking for my money back. The bank is investigating. I had no idea this company is in China. There is no customer service number in the United States. I subsequently read many reviews on the internet stating that customers either never received the item they ordered or the item broke upon first use. Caveat Emptor!

Date of experience: May 23, 2025

I ordered the item May 14. The item was due to arrive June 10 2025. That day USPS tracking informed me the item was intercepted. The mailman showed up later that day and showed me the package had been intercepted due to COUNTERFEIT postage! He informed me in order to keep the item, I would have to pay the 8.50$ postage or refuse the item. I paid shipping and handling when I ordered the item, I’m not paying itt again!! I refused the item! Now they aren’t responding to my emails and their phone is no longer in service! Thank goodness I paid through PayPal!

Date of experience: June 10, 2025