I bought a discounted Padel racket and the order was cancelled by the shop after it was confirmed. The message mentioned that the order had been cancelled at my request, which is untrue.
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Verified
The website was easy to use, and they had a great selection of top-notch gear and stylish clothes. What really stood out was their awesome customer service – super quick and genuinely helpful. The shi... See more
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Verified
Excellent service from start to finish, rapid delivery and first-class product. I initially tried to order through the manufacturer and they failed miserably. Wish I had come here first and not wasted... See more
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Verified
only physical retailer accessible to me. Pricing is high but good selection of padels. Brand needs brick & mortar not a kiosk in the mall for a greater selection of footwear sizing, seating to try ou... See more
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Company details
- #66 of 78 best companies in Sporting Goods Store
Written by the company
Casas Padel is the premier online destination for all your padel needs in the United States. We offer a wide selection of high-quality padel rackets and accessories at affordable prices. Whether you're a seasoned pro or just starting out, we have something for every level of play. Shop now and elevate your padel game.
Contact info
8424 NW 66 Street, 33166, Miami, United States
- (786) 790-2419
- info@casaspadel.com
- casaspadel.com
I bought a discounted Padel racket and…
I bought a discounted Padel racket and the order was cancelled by the shop after it was confirmed. The message mentioned that the order had been cancelled at my request, which is untrue.
Date of experience: June 17, 2025
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Verified
Good deal and fast shipping
Date of experience: May 27, 2025
Beware! Do not purchase from here!
Whatever you do. Do not. I repeat do not order anything from this website. They are unresponsive to emails, texts, WhatsApp’s, online forms. This is by far the worst customer service and experience I have ever received from any online retailer, ever. Bar none. Do not buy anything from this place. Complete joke of a business.
Date of experience: May 09, 2025
The worst experience that i have had.
The worst experience that i have had.
They do not respect the delivery time and delay in answering .
I strongly do not recommend to buy in this store.
Waiting for refund
Date of experience: April 15, 2025
Verified
Everything Ok
Date of experience: February 02, 2025
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Verified
Great Experience, will shop again!
I had a great experience shopping with Casas Padel and will definitely be shopping there again. Customer service was very good when one of the items I ordered was out of stock.
Date of experience: January 27, 2025
Verified
Customer experience effort.-
Customer experience effort.-
Order wasn´t delivered on the date it was supposed to.- Tried to contact the seller trough the shop app, mail, whatsapp and instagram and didnt recieve an answer.-
Couldn´t cancel the order.- After delivery they contacted me to see what was wrong with my purchase.- I appreciate the effort to remend errors.-
Custommer experience needs to be upgraded.
Date of experience: December 08, 2024
Verified
It's a scam
It's a scam. I bought two racquets and I only received one. Trying to contact with customer service during more than one week through email, whatsapp and website chat but nobody responses. Avoid.
Update: After 2 weeks I have just received the second racquet. I'll change my review but customer service is still missing.
Date of experience: November 29, 2024
Verified
You dropped my order at a wrong address…
You dropped my order at a wrong address and I didn’t recieve it and sent may emails and no response , I need a refund ASAP
Date of experience: November 22, 2024
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Great experience buying at casa paddle
Great experience buying at casa paddle.
Thanks you dugglas, best salesperson in the dolphin shopping
Date of experience: November 29, 2024
Second-time buyer
Second-time buyer, and it as smooth as the first. Quick shipping and easy checkout. Thank you...
Date of experience: November 21, 2024
Verified
The custumer service has been terrible
The custumer service has been terrible. I Have been trying to return a pair of shoes that i bought sice they arrived and I didnt receive the shiping label yet
Date of experience: October 21, 2024
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Verified
Very good experience with online…
Very good experience with online purchase!
Date of experience: October 15, 2024
Verified
I was charged twice for one product
I was charged twice for one product. Ordered it online and paid and then at the store when I went to pick it up the following day, I was told I had not paid for it so I was charged a second time. Tried calling and contacting multiple times but this company does not pick up or respond. Do not recommend
Date of experience: September 26, 2024
Douglas was an excellent seller and…
Douglas was an excellent seller and well informed, was able to help us and provide all we needed.
Date of experience: October 10, 2024
Very polite and friendly service
Date of experience: October 05, 2024
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RACKET IS MISSING, POOR CUSTOMER EXPERIENCE
DO NOT ORDER FROM THEM! I bought a $170 racket (with shipping protection) and the order never arrived even though it said delivered. I tried contacting them multiple times about this (by calling them, filling out the contact form on the website, emailing them, whatsapp message) but no response. They took my money, did not send me the racket and then ghosted me.
Date of experience: October 03, 2024
Verified
Bad experience
Bad experience. They sent me the wrong size and after several contacts by email to make the return you still haven't answered me after 1 week.
Date of experience: September 07, 2024
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